Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 126 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 127 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 128 |
Engagements with our investees |
4 Engagements to date |
Target: Until 2030, we will engage with 20 high- emitting investee companies currently lacking credible science-based targets, focusing on those with the greatest potential to reduce real-world emissions. |
Engagements with our customers |
Interim target achieved Sept 24 – Sept 25 target of 65 engagements with 77 achieved. |
83 Engagements conducted to date |
Target: By 2030, we will engage with 450 of our large insurance customers who contribute most heavily to our portfolio emissions, and where our direct relationship means we have a greater degree of interaction, on their transition.1 |
Suppliers with science-based targets |
67.7% of MPS is with suppliers having science-based targets to reduce emissions. |
Target: By 2025, we will allocate 75 percent of our Management Procurement Spend to suppliers with science-based targets to reduce emissions.2 |
Financed emissions |
Reduction emissions intensity of listed equity & corporate bonds 3 |
in terms of metric tons CO2e per USD million invested, compared with 2019 baseline year. |
Climate solutions 9 |
6.9% |
of proprietary portfolio |
A |
FY 2024 |
FY 2025 |
2030 Target |
(36)% |
(FY 2024) |
Reduction emissions intensity of direct real estate 4,5 |
in terms of kilograms of CO2e per square meter, compared with 2019 baseline year. |
FY 2024 | FY 2025 | 2030 Target |
Revenues from sustainable solutions |
USD 2.1 billions |
FY 2023 | |
FY 2024 | |
2030 Target |
A |
Insurance-associated emissions |
(FY 2025 - Initial estimate 6) |
Reduction of insurance-associated emissions intensity 1 |
in terms of metric tons CO2e per USD million, compared with 2022 baseline year. |
Target achieved |
Annual increase |
FY 2024 |
By 2030 Target |
FY 2024 | FY 2025 | By 2025 Target |
Internal hiring |
66.7% |
Operational emissions |
Absolute reduction in all operational emissions 7,8 |
in terms of metric tons of CO2e, compared with 2019 baseline year. |
Annual Increase |
FY 2024 | |
FY 2025 | |
By 2025 Target | (60)% |
By 2030 Target | Net Zero |
A |
FY 2024 | FY 2025 | By 2025 Target | ||
Target achieved |
1 Determined by scope 1 and 2 for our customers’ emissions using the Partnership for Carbon Accounting Financials (PCAF) insurance-associated emissions methodology for commercial lines, covering customers with revenues greater than USD 1 billion. 2 We consider a supplier to have science-based targets when their emission reduction targets are approved by a scientifically accredited body or otherwise require a reduction of at least 42 percent in scope 1 and 2 emissions by 2030. 3 Reduction of emissions intensity (scope 1 and scope 2). Emissions intensity is defined as metric tons CO2 equivalent per USD million invested. 4 Reduction of emissions intensity (scope 1 and scope 2). Emissions intensity is defined as kilograms CO2 equivalent per square meter. 5 2024 represents the latest year with final data. The 2025 dataset relies on a developing estimation methodology and is therefore not yet compared with the 2019 baseline. 6 2025 data is based on an initial estimation for our 2025 portfolio emissions based on the relevant 2025 in-scope portfolio premium, however relying on previous years’ reported customer emission data. 7 Zurich Cover-More, Farmers Group, Inc. and its subsidiaries, our joint ventures with Banco Sabadell and Banco Santander, smaller businesses like Real Garant and Orion, as well as our acquisition Zurich Kotak General Insurance are excluded since they were not reflected in the CO2e emissions baseline in 2019. Zurich Cover-More is the global corporate brand created in 2024 that combines AIG’s global personal travel insurance and assistance business (including the Travel Guard brand) (AIG travel) and Cover-More Group. Cover-More Group refers to Zurich's legacy travel insurance and assistance business that includes the following entities and brands: Cover More, Travelex, Universal Assistance, World Travel Protection, and Freely. 8 Resulting from air, rental and rail business travel, employee commuting, strategic data centers, printed paper and waste, as well as indirect energy impact. 9 FY2030 is estimated based on assets under management (AuM) 2023, equivalent to approximately USD 10 billion. Any portfolio activity will be subject to market conditions and potential other constraints. |
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1 | Introduction and strategy | |
1.1 | Our sustainability journey | |
1.2 | Stakeholder overview | |
2 | Governance | |
2.1 | Governance around climate- related risks and opportunities | |
2.2 | Impact of climate-related performance on remuneration | |
3 | Our planet | |
3.1 | Strategy | |
3.2 | Our view on climate risk | |
3.3 | Our targets and metrics | |
4 | Our customers | |
4.1 | Customer-centric culture | |
4.2 | Customer-centric solutions | |
4.3 | Customer-centric interactions | |
4.4 | Customer-centric trust | |
5 | People | |
5.1 | Our people | |
5.2 | Prevention of bribery & corruption | |
5.3 | Human rights | |
5.4 | Sustainable sourcing | |
5.5 | Responsible tax | |
5.6 | Community investment | |
6 | Appendix | |
6.1 | Our yearly progress on our targets and ambitions | |
6.2 | Material topics and subtopics reference table | |
6.3 | Methodologies | |
6.4 | Investments – KPI yearly progress | |
6.5 | Career level distribution of our workforce | |
6.6 | Swiss legal requirements (CO Art. 964b) | |
6.7 | TCFD reference table | |
6.8 | Assurance scope visualization | |
7 | Independent assurance report | |
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Sustainability is about the long-term success of our business. | |||
We are continuously strengthening our approach to sustainability to help enable our customers to succeed in the transition to a more resilient future.” Linda Freiner Group Chief Sustainability Officer (Group CSO) | |||
1.1 Our sustainability journey 1.2 Stakeholder overview | |||
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FY 2021 | FY 2022 | FY 2023 | FY 2024 | FY 2025 |
Progress of our sustainability report (part of the Annual Report) | – SASB & WEF: first- time partial reporting. – TCFD: first performance of climate risk scenario assessment. – Reporting on Zurich’s sustainability pillars. – New KPIs developed and measured: e.g., sustainable revenues. – Limited assurance received on most material KPIs. | – SASB & WEF & TCFD : enhancement across frameworks. – Expansion of scenario-based climate risk assessment and disclosure of additional asset classes. – Additional KPIs mainly capturing Investment management, claims, digital training, procurement. – Reasonable assurance received on environmental KPIs. | – Compliance with new requirements under the Swiss CO on non-financial reporting. – First shareholders’ advisory vote on Sustainability Report at the AGM 2024. | – Compliance with the Swiss Ordinance on Climate Disclosures including transition plan and TCFD (already reported) . | – Focus on enhancing the sustainability report by streamlining and improving its content providing progress update on our climate transition plan. – Compliance with the Swiss Ordinance on Climate Disclosures with the publication of our climate-related disclosures in a machine-readable format. | |||||
Relevant regulatory developments | – FINMA disclosure requirements on climate risk apply. | – FINMA guidance on climate risk disclosures applies. | – New requirements under the Swiss CO on non-financial reporting apply. | – TCFD and transition plan – mandatory under the Swiss Ordinance on Climate Disclosures. | – TCFD disclosures to be published in a machine-readable format under the Swiss Ordinance on Climate Disclosures. | |||||
Swiss CO: Swiss Code of Obligations TCFD: Task Force on Climate-related Financial Disclosures AGM : Annual General Meeting | ||||||||||
External frameworks and our standards | Impact area | |||||||
TCFD | SASB | Zurich Sustainability Framework | Double Materiality Assessment | Environmental impact | Social impact | Governance impact | ||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 132 |
Figure 2 Sustainability Framework – Our qualitative ambitions and quantitative targets in 2025 1 | ||||||
Customer: Support transformation towards a more sustainable future – Grow sustainable revenue and risk advisory business. – Increase climate solutions investments to 6 percent of assets under management until year-end 2029. 2 – Deliver on our data and responsible AI commitment. | Planet: Mitigate and adapt to climate change – Execute on our climate transition plan. – Interim 2030 target set for operations, investments and underwriting. – 75 percent of managed procurement spend (MPS) with suppliers with net-zero targets by 2030. 3,4 | People: Future proof our people and enable more to thrive – Increase share of internal hires. – Sustain inclusive and equitable workplaces for everyone. – Support people to protect their physical, mental, financial and social wellbeing. | ||||
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Subtopic | ||
Climate change (E1) | ||
Own workforce (S1) | ||
Consumers and end users (S4) | ||
Business conduct (G1) | ||
Climate change (E1) |
Consumers and end users (S4) |
Own workforce (S1) |
Business conduct (G1) |
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Customers We build meaningful relationships with our customers and improve their experience by understanding their needs. We support their sustainability transition by expanding our range of sustainable products and services. |
Local communities We invest in our communities, working closely with the Z Zurich Foundation 1 (the Foundation) and through the efforts of our local offices around the world. 2 |
Shareholders We engage consistently and openly with investors, analysts, rating agencies and proxy advisors to communicate our approach to sustainability and performance, and get invaluable insights into their expectations. |
Our Stakeholders |
Governments, regulators and standard setting bodies We foster and maintain strong, trusted relationships with regulators, policymakers and standard setting bodies to support our sustainability objectives. |
Employees We support our people to perform at their best and build skills for long-term employability in an environment where they feel included, engaged and inspired. |
Asset managers We drive meaningful change through strong relationships with asset managers, setting social and environmental standards across a variety of sustainability topics. |
Suppliers We aim to work with suppliers who share our values, and we expect high standards of business conduct from those who represent us or do business with us. |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 135 |
Engagement | ||
Customers | – Listening to retail customers through Transactional Net Promoter Score (TNPS) and brand consideration surveys. – Leveraging data to better understand our customers and their needs. – Relationship Net Promoter Score (RNPS) studies and surveys with brokers. – Actively engaging with our commercial customers who materially contribute to our portfolio emissions. – Addressing the empathy gap by actively listening, understanding and responding to our customers’ needs at every stage of their journey. | |
Shareholders | – Chairman annual roadshow.1 – Meetings between shareholders and proxy advisors with Group CSO and Group Chief Underwriting Officer. – ’Sustainability Guide to Zurich’ presentation2 updated annually. | |
Employees | – Regular personal development conversations. – Online and work-based skill development. – Inclusion networks, Employee Resource Groups (ERGs) and volunteering opportunities. – Employment relations and occupational health & safety representation. – Employee events, including leadership forums, webcasts, townhalls and off-sites. – Annual Zurich Experience Survey (ZES). | |
Suppliers | – Integration of environmental, social and ethical business factors into procurement decisions. – Supplier due diligence, training and events. – Meetings with key suppliers to emphasize our net-zero ambitions and how they can play their part by engaging in their own net-zero aligned climate action. | |
Asset managers | – Collaborating with asset managers in highlighting best practice for climate conscious active ownership. – Have a strong asset manager engagement process to systematically address climate related stewardship. | |
Governments, regulators and standard setting bodies | – Direct dialogue with regulators and policymakers across our key markets and on topics where we have relevant insight and expertise. – Participation in industry dialogues through trade associations. – Responses to consultations in order to help inform supportive policy. – Thought leadership activity, including production of reports and participation in events. – Actively participating in sector initiatives and standard setting bodies, such as the PRI, NZAOA, ICMA and OPIM.3 | |
Local communities | – We share our resources and expertise to help build more resilient communities, adding value beyond our core business activity, including through volunteering, fundraising and other initiatives. | |
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Impact | ||
Customers | – Improving customer communication through delivery of empathy training at service and claims centers. – Use of TNPS feedback to redesign customer journeys. – Greater understanding of customers' transitions and their emerging needs. – Supporting product and service innovation with a focus on resilience. – Further integrating resilience insights into our insurance business. | |
Shareholders | – Increasing understanding of our shareholders’ expectations allows us to align our sustainability priorities. – Enhancing transparency in tracking progress towards targets. 1 – Further developing remuneration framework and reporting transparency. – Developing best practice in sustainability strategy and reporting. | |
Employees | – Increasing employee engagement – and thereby business performance – by listening to and including employees' perceptions and experiences. – Enabling employees to be at their best, and build skills for long-term employability. | |
Suppliers | – Effectively managing environmental, social, ethical, and human rights risks in our supply chain. – Increasing the percentage of our managed procurement spend (MPS) with suppliers that have science-based and net-zero targets.2 – Working to decarbonize our supply chain by supporting small and mid-sized suppliers to transition in collaboration with the SME Climate Hub. 3 | |
Asset managers | – Drive stronger sustainability practices by engaging with our private debt asset managers on data collection, disclosure and reinforcement of their own engagement towards portfolio companies. – Mobilize our asset managers to engage with high-emitting investee companies, especially with those where strong geographic and cultural ties can amplify impact through these relationships. | |
Governments, regulators and standard setting bodies | – Shaping development of supportive policy frameworks. – Limiting risk of unintended consequences from new regulations. – Informing public policy debates and raising awareness of opportunities, e.g., through use of insurer risk insights to help improve resilience through timely investment in risk reduction. – Driving best practice in standard setting and market engagement to address systemic climate risk, through leadership roles in initiatives such as the NZAOA, ICMA and OPIM. | |
Local communities | – Helping communities disproportionately affected by the climate crisis adapt and thrive. – Collaborating to create sustainable development and positive impact in the communities where we are active. | |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 137 |
Our progress in 2025 We strengthened customer trust by improving TNPS scores, and increased retention in several customer segments. Our shareholders and leading ESG agencies recognized our continued effort. We earned a third place among insurers in Forbes’ Best Employers and were recognized by CDP as Supply Chain Climate Change Engagement Leader for the third consecutive year. We advanced our sustainability engagement, influenced policy on climate resilience, and delivered impactful partnerships and volunteering initiatives that enhanced resilience. | ||
Customers | – Improved TNPS scores across our business. – Improved Claims TNPS scores. – Solid brand consideration across markets. – Overall retention rates remained resilient, with variation across customer segments. 1 | |
Shareholders | – Clear and increased shareholders’ support for the advisory vote of the Sustainability report 2024 at the AGM. – Recognition of our sustainability leader status by main ESG rating agencies. 2 | |
Employees | – Evolved strategic people priorities to focus on enhancement of core skills and upskilling in digital, AI, and data. 3 – Improved female representation in senior management.4 – Improved rank and achieved third place among insurance companies in the Forbes World’s Best Employers award. 5 – Global rollout of AI-enabled tools to augment employees’ impact. 6 | |
Suppliers | – Suppliers improved their understanding of our Sustainability Framework, in particular our net-zero ambitions. – Recognized by CDP as Supply Chain Climate Change Engagement Leader for the third consecutive year. | |
Asset managers | – Engaged with asset managers who fell short of our expectations regarding the consistent integration of ESG and climate-related considerations into their investment progress, ensuring they take corrective action and align with our principles. | |
Governments, regulators and standard setting bodies | – Initiated engagement with regulators and standard setters on nature reporting. – Engaged proactively with policy makers on the issues of extreme weather, protection gaps, and resilience through discussion papers and policy discussions at local, regional and international level (EU, COP30, London and New York Climate Weeks). – Publication and engagement around research report ‘Safeguarding our energy future’ designed to highlight practical and policy solutions to reduce physical climate risks to renewable energy infrastructure in Europe. 7 | |
Local communities | – The Zurich Climate Resilience Alliance and the Urban Climate Resilience Program partnered with local and global organizations to implement tailored solutions in 24 countries, where community resilience is actively measured and improved. – In 2025, we supported 40+ volunteering initiatives by teaming up with the Foundation as part of the Customer and Distributor Community Engagement program, working together with our customers and distribution partners on joint community goals. 8 | |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 138 |
Sustainability is embedded in our governance framework . | |||
Our governance framework is grounded in trust and accountability, and enables us to deliver long-term value to our stakeholders.” Katja Roth Pellanda Group General Counsel | |||
2.1 Governance around climate-related risks and opportunities 2.2 Impact of climate-related performance on remuneration | |||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 139 |
Board of Directors | |||||||
Governance, Nominations and Sustainability Committee 1 Sustainability strategy, oversight and monitoring of approach to sustainability | Audit Committee Financial and sustainability reporting, disclosure, internal controls and external audit | Risk and Investment Committee Oversight of risk profile and risk management framework and investment process (including sustainability risks) | Remuneration Committee Remuneration architecture and performance metric achievements (including sustainability metrics) | ||||
Group CEO | ||||||||
Group Chief Sustainability Officer2 Drives sustainability strategy, monitors progress | ExCo members Subject matter responsibility (including sustainability strategy implementation) | CEO direct reports Implementation, people sustainability, advisory, controls | ||||||
Sustainability Executive Team2 Development of sustainability priorities and support strategy development, implementation and alignment | Management committees Subject matter responsibility including sustainability reporting risk, investment strategy | |||||||
Countries and businesses | ||||||||
The organization’s governance around climate-related risks and opportunities | |||||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 140 |
Read more on Board fees in the remuneration report: Pages 102 to 105 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 141 |
Taking action today to safeguard tomorrow. | |||
When it comes to a changing climate, the cost of inaction is far higher than the price of prevention and protection.” Linda Freiner Group Chief Sustainability Officer | |||
3.1 Strategy 3.2 Our view on climate risk 3.3 Our targets and metrics | |||
The actual and potential impacts of climate-related risks and opportunities on the organization’s businesses, strategy and financial planning | ||||||
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Table 2 Our climate transition plan | |||||
How we delivered on the four pillars of our climate transition plan in 2025 | |||||
Enabling an economy- wide net-zero transition | Making Society more resilient | Advocating for supportive policies | Evolving how we operate | ||
For more than 150 years, we have protected individuals and organizations against risk so they can invest in the future with confidence. Today, this includes supporting our customers and investee companies to succeed in the transition to net-zero. We believe a successful transition will support our business. | Climate hazards are likely to intensify for decades to come, even if the world reaches net-zero by 2050. We are using our expertise to help more companies, cities and communities better understand, prevent and reduce risks before they materialize, while also supporting them to build back better after loss and damage. | Our net-zero ambition is dependent on the transition of the real-world economy and an effective public policy framework. That’s why we want to put our data, expertise and global network to use in shaping and advocating for policies that can help achieve a just, resilient and economically successful transition. | We are continuing to decarbonize our own operations and supply chain. We are investing in our people and fostering a culture of learning and knowledge sharing so that our organization evolves with our ambition. This enables our employees to engage with customers, suppliers and the companies we invest in on their transition journey. | ||
In 2025, we did so by: – Conducting engagements with 76 large corporate customers and by engaging with 4 investee companies on their transitions. – Scaling climate solutions to 6.9 percent of AUM in our proprietary investment portfolio. – Reducing the intensity of insurance-associated emissions in our large corporate customer portfolio by 10.6 percent 1 compared with the 2022 baseline. – Reducing the emissions intensity of our listed equity and corporate bond investments by 59 percent, and the emissions intensity of our direct real estate investments by 36 percent in 2024 compared with the 2019 baseline. 2 For more details, see section 3.3 Our targets and metrics on pages | In 2025, we did so by: – Launching the Climate Spotlight in ZRS, an interactive digital platform to help customers with climate risk modelling across their physical locations and global site portfolio. – Demonstrating continued thought leadership; publication of Safeguarding our Energy Future white paper. – Supporting vulnerable communities through two Z Zurich Foundation programs: Zurich Climate Resilience Alliance in 15 countries and the Urban Climate Resilience Program in 13 cities. | In 2025, we did so by: – Active engagement at COP30, New York Climate Week, and London dialogues. We consistently positioned resilience at the heart of climate policy debates, highlighting the critical role of insurance and the need to build long-term resilience. – Contributing to policy consultations, such as GFANZ 3 nature transition planning, to ensure that our expertise informs the development of robust, forward-looking climate policies. | In 2025, we did so by: – Continuing to decarbonize our own operations, delivering a 68.8 percent reduction since 2019 (see section 3.3.2 Our performance metrics o n page – Ongoing engagement to decarbonize our supply chain - 67.7 percent of managed procurement spend 4 with suppliers that have set science- based targets 5 (see section 3.3.2 Our performance metrics on – Promoting our internal Sustainability Academy and evolving the offer of functional training. – Building the talent pipeline in our global energy underwriting business, see also section 4.1.4 Sustaining our commitment on | ||
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The processes used by the organization to identify, assess and manage climate-related risks | ||
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Short term 0 – 3 years (until 2027) | ||
Medium term 3 – 10 years (until 2035) | ||
Long term 10+ years |
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Approach Current exposures to physical climate risk are expressed through annual expected loss (AEL) and probable maximum loss (PML). Modeled exposures comprising the peril regions are as follows: – Central Europe hail: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain, Hungary, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Norway, the Netherlands, Poland, Slovakia, Slovenia, Sweden and Switzerland. – Europe wind: Austria, Belgium, Czech Republic, Denmark, France, Germany, Guernsey, Ireland, Isle of Man, Jersey, Luxembourg, the Netherlands, Norway, Poland, Sweden, Switzerland and the UK. – Europe flood: Austria, Belgium, Denmark, Finland, France, Germany, Italy, Ireland, Luxembourg, Netherlands, Norway, Poland, Portugal, Sweden, Switzerland and the UK, including others like Guernsey, Isle of Man, Jersey, San Marino and Vatican. – Caribbean, Mexico and U.S. hurricane: Caribbean, Mexico and the U.S. | ||
Scope The climate risk assessment is applied to our portfolios, namely the exposure of our P&C business to natural catastrophe perils, impacted by climate change that could materially impact us over the medium to long term. | ||
Quantification | ||
AEL AEL provides a view on the expected loss due to natural catastrophes per year, averaged over many years. | PML PML is a tail metric that looks at severe, unexpected but still possible outcomes of natural catastrophes at a defined probability of occurrence. | Monetary losses Amount of monetary losses attributable to insurance payouts from natural catastrophes. |
A |
A |
B |
B |
B |
A |
B |
A |
B |
A |
Caribbean, Mexico and U.S. 3 hurricane | U.S. severe convective storm (hail and tornado) | Europe wind | Central Europe hail | Europe flood |
A | 2024 | B | 2025 |
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B |
C |
D |
E |
A |
F |
A | Market risk | 54% |
B | Premium & reserve risk | 27% |
C | Business risk | 7% |
D | Natural catastrophe risk 3 | 6% |
E | Life insurance risk | 4% |
F | Other credit risk | 2% |
D |
C |
B |
E |
A |
A | Caribbean, Mexico and U.S. hurricane | 25% |
B | Europe wind | 12% |
C | Europe flood | 5% |
D | Other climate-related | 3% |
E | Non-climate-related | 56% |
B |
B |
A |
B |
A |
B |
A |
A |
B |
B |
A |
A |
2024 | 2025 | 2024 | 2025 | 2024 | 2025 | |||||||||||
Caribbean, Mexico and U.S. hurricane | Europe wind | Europe flood | ||||||||||||||
A | 50 Year | B | 100 Year |
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Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 148 |
Current policies |
The current policies scenario assumes that no additional climate policies are introduced beyond those already implemented. Carbon emissions are projected to grow until 2080, leading to about 3°C of warming and severe physical risks. These include extreme weather events and irreversible changes like sea level rise. The assumed levels of physical risk impact productivity, suppress economic activity and ultimately result in weaker GDP developments. Transition risks in this scenario are minimal. While the short-to medium-term disruption of macroeconomic impact is relatively limited, the longer-term accumulation of the negative effects on economic activity makes this scenario the most damaging for economic growth among the climate scenarios considered in our analysis. |
Net-zero 2050 |
Net-zero 2050 is an ambitious scenario in which global warming is limited to 1.5°C by 2100 through the immediate implementation of stringent climate policies – most notably carbon pricing – and technological innovation, with net emissions falling to zero by 2050. Physical risks remain, but are markedly lower than in the current policies scenario. This transition risk scenario is associated with a sharp, but relatively short-lived rise in inflation in the short term as carbon pricing is implemented. In the longer term, the economic impact is expected to be limited, as significant and transformative measures to reduce carbon emissions prove successful in decoupling economic activity from emissions. This, in turn, helps limit the rise in global average temperature and mitigates associated negative economic effects. Overall, the scenario is seen as more disruptive in the short term but leading to more limited long-term economic impacts as compared to the current policies scenario. |
Disorderly | Too little, too late |
Orderly | Hot house world | ||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 149 |
Sierra Signorelli CEO Commercial Insurance |
Approach Premium analyzed by line of business (LoB), region, industry and sector respectively to identify areas with potentially high exposure to physical and transition risk. Each such area analyzed in depth to understand the potential relationship between key climate drivers, insurance demand and loss experience. | |
Scope The scenario-based climate risk analysis covers: 1 – Our full P&C portfolio, including personal lines and commercial business. – Our full life protection portfolio (representing approximately 72 percent of our life portfolio).2 | |
Quantification | |
Demand impact Percentage change in demand is the estimated impact on size and composition of demand for insurance products due to the drivers of physical and transition climate risk, against a baseline scenario with no additional physical or transition risk. | Change in expected losses Percentage change in expected losses is the estimated impact on claims due to the drivers of physical and transition climate risk, against a baseline scenario with no additional physical or transition risk. |
Main risk drivers | |
P&C – General suppression of economic growth may impact insurance demand (under both scenarios). – Increased losses in our property and motor insurance books due to changes in severity and frequency of severe weather events (under both scenarios). – Increased insurance losses due to rapid advancement of low-carbon technologies (under the net-zero 2050 scenario). | Life – General suppression of economic growth may impact insurance demand (under both scenarios). |
Main findings | |
P&C While the new NGFS model (Phase 5) leads to increased physical risk impacts under both the current policy and net-zero scenario, the impacts are still considered to be below our materiality, with our established risk and portfolio management process suitable to respond to the potential developments. | Life Moderate economic growth suppression may lead to a non-material decline in the demand growth for life protection insurance compared with baseline expectations. |
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Demand impacts | Loss impacts | ||||
Portfolio weight | Current policies | Net-zero 2050 | Current policies | Net-zero 2050 | |
C | C | C | C | C | |
B | A | A | C | C | |
C | C | C | C | C | |
B | B | A | C | C | |
C | C | B | C | C | |
C | C | C | C | C | |
C | C | C | C | C | |
B | B | B | C | C | |
B | B | D | C | C | |
A | A | A | C | C | |
A | A | A | B | B | |
A | B | C | C | C | |
Portfolio weight (% of GWP) | Impact thresholds2 | |||||||
A | High (>10%) | A | High risk (relevant for | D | Low growth | |||
B | Medium (5–10%) | consideration Group | E | Medium growth | ||||
C | Low (<5%) | response) | F | High growth | ||||
B | Medium risk | |||||||
C | Low risk | |||||||
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Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 152 |
Responses | |||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 153 |
Stephan van Vliet Group Chief Investment Officer |
Approach Understand impacts to projected returns of assets through exposures of countries, industries, and companies to physical and transition risk drivers. Analysis informed by data on relevant risk drivers, including CO2e emissions, abatement costs, exposure to physical risks, dependency on fossil fuels. Materiality metrics are defined on a net (asset minus liabilities) basis, thereby reflecting the relevant impacts on our assets and liabilities. 1 | |
Scope Our analysis covers both the asset and the liability side of the balance sheet. The following asset classes are covered explicitly: – Corporate assets – corporate credit (USD 39.7bn) and listed equities (USD 6.9bn) – Sovereign bonds (USD 54.7bn) – Direct real estate (USD 11.8bn) | |
Quantification | |
Assets and liabilities impact2 Expected excess returns of assets over liabilities. | Asset only view Impacts for listed equities, corporate credit and direct real estate on a stand-alone basis. |
Main risk drivers | |
Climate risk drivers – Temperature and carbon price. Transmission risk drivers – Economic growth and inflation. | Financial risk drivers – Equity risk, credit spread risk, real estate risk, interest and currency risk. |
Main findings | |
Our analysis shows that climate-related financial risk does not pose a major risk to our capital position. Our asset- liability management (ALM) approach, helps ensure we can meet our obligations and continue protecting customers, even as climate risks evolve. Climate change-related risks can have meaningful impacts on the returns of certain asset classes such as equities. The geographic and industry composition of our portfolios help to limit these risks meaningfully. | |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 154 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 155 |
Sector weights | Net-zero 2050 | Current policies | ||||
Investment portfolio | Benchmark | Investment portfolio | Benchmark | Investment portfolio | Benchmark | |
C | C | A | A | C | C | |
C | C | D | C | C | C | |
A | A | D | D | C | C | |
A | A | D | D | D | D | |
C | B | D | D | C | C | |
A | A | D | D | D | D | |
C | C | C | C | C | C | |
C | C | D | D | C | C | |
A | High (>10%) | A | Very high risk | E | Moderately low risk | |||
B | Medium (5–10%) | B | High risk | F | Low risk | |||
C | Low (<5%) | C | Moderately high risk | G | Opportunity | |||
D | Moderate risk | |||||||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 156 |
Sector weights | Net-zero 2050 | Current policies | ||||
Investment portfolio | Benchmark | Investment portfolio | Benchmark | Investment portfolio | Benchmark | |
C | B | E | E | E | E | |
C | C | F | F | E | E | |
A | A | F | F | E | E | |
A | A | F | E | E | E | |
B | B | F | F | E | E | |
A | A | F | F | E | E | |
B | B | F | E | E | E | |
B | B | F | F | E | E | |
A | High (>10%) | A | Very high risk | E | Moderately low risk | |||
B | Medium (5–10%) | B | High risk | F | Low risk | |||
C | Low (<5%) | C | Moderately high risk | G | Opportunity | |||
D | Moderate risk | |||||||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 157 |
Responses | |||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 158 |
Ericson Chan Group Chief Information and Digital Officer |
Approach The climate risk assessment for our own operations including suppliers utilizes the risk methodology and proprietary data from Zurich Resilience Solutions to identify and quantify current risks, and anticipate future exposures that could potentially disrupt business operations. This is combined with an assessment of resilience to transition risk drivers for our own operations and by applying an internally developed model to our supply chain to estimate potential changes in supplier financial stability. | |
Scope – Owned offices and offices with greater than 10-year lease terms, with more than 100 employees. – All strategic data centers. – Suppliers providing critical services to the Group or multiple business units. 1 | |
Quantification Residual exposure to physical and transition risks after consideration of implemented business resilience and risk management practices. | |
Main risk drivers | |
Physical risk – Increased frequency and severity of hazards e.g., extreme precipitation, hail, drought that have potential to create interruptions to our operations and supply chain. | |
Main findings | |
Based on the impacts observed, we believe that executing our sustainable operations strategy and in-force risk management process, which focuses on business resilience and monitoring the supply chain, are sufficient to mitigate climate change risk. | |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 159 |
Responses | ||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 160 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 161 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 162 |
The targets and metrics used to assess and manage relevant climate- related risks and opportunities | ||
Enabling an economy-wide net-zero transition | |||
Area | Definition | Targets1 | 2025 performance |
Reduction of financed emissions | Reduce the intensity of emissions (scope 1 and 2) of listed equity and corporate bond investments, in terms of metric tons of CO2e per USD million invested (base year 2019).2 | 2030: (55%) | (59)% |
Reduce the intensity of emissions of direct real estate investments, in terms of kilograms of CO2e per square meter (base year 2019). | 2030: (45%) | 2024: (36)% | |
Reduction of insurance- associated emissions intensity | Reduce the intensity of insurance-associated emissions (IAE) 3 in our large corporate customer portfolio (base year 2022). | By 2030: (20%) | 2025 (initial estimate) 4: (10.6)% 2024: (14.1)% |
Engagements with our investees | Engagements with high-emitting companies which currently do not have credible science-based targets. | 2030: 20 | 4 |
Engagements with our customers | Conduct engagements with our large insurance customers, who are amongst those contributing most heavily on to our portfolio emissions and where our direct relationship means we have a greater degree of interaction, 3 on their transition-related objectives, opportunities and challenges. | Sept. 24 - Sept. 25:5 65 By 2030: 450 | 76 |
Sept. 24 - Sept. 25: 77 engagements conducted Inte rim target achieved | |||
Climate solutions | Allocation to climate solutions investments of proprietary portfolio | 2030: 6% of AuM | 6.9% |
Sustainable revenues 6 | Profitably expanding our range of sustainable products and services. | Grow revenues | 24.3% |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 163 |
Evolving how we operate | |||
Area | Definition | Targets | 2025 performance |
Reduction in operational emissions1 | Total emissions: absolute reduction in all operational emissions (base year 2019) | By 2025: (60%) By 2029: (70%) | 68.8% |
Target achieved | |||
Suppliers with net- zero targets | Percentage of managed procurement spend (MPS) that is with suppliers having science-based targets to reduce emissions. 2,3 | By 2025: 75% | 67.7% |
Percentage of managed procurement spend that is with suppliers having science-based targets to reach net-zero. 2,4 | By 2030: 75% | 62% |
Underwriting |
Area | Definition | 2025 | 2024 | By 2030 Targets 1 | |
Reduction of insurance- associated emissions intensity | Reduce the intensity of insurance- associated emissions (IAE) in our large corporate customer portfolio by 2030 (base year 2022). | Initial estimate: (10.6)% 2 | (14.1)% | (20)% | |
Engagements with our customers | Conduct engagements with our large insurance customers, who are amongst those contributing most heavily to our portfolio emissions 3 and where our direct relationship means we have a greater degree of interaction, on their transition-related objectives, opportunities and challenges. | 76 | 74 | 450 | |
Between September 2024 and September 2025, conduct engagements with 65 customers, who are amongst those contributing most heavily to our portfolio emissions3 and where our direct relationship means we have a greater degree of interaction, on their transition-related objectives, opportunities and challenges. | 77 Interim target achieved |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 164 |
2025 (initial estimate)²,³ | 2024 4 | 2023 4 | 2022 (baseline) | % Reduction (against baseline) for 2025 (initial estimate)2 | % Reduction (against baseline) for 2024 | Target by 2030 5 | |
1.5 | 1.4 | 1.4 | 1.5 | (2.0)% | (6.3)% | ||
185 | 177 | 179 | 206 | (10.6)% | (14.1)% | (20.0)% | |
2.8 | 2.7 | 2.8 | 2.8 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 165 |
2025 | 2024 | Target by 2030 1 | |||
83 | 76 | 72 | 450 | ||
77 Sept. 24 to Sept. 25 | 65 Interim target achieved | ||||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 166 |
Investments | |
Area | Definition | 2025 | 2024 | 2030 Targets 1 | Further details |
Climate solutions | Allocation of AuM of our proprietary investment portfolio to climate solutions investments. | 6.9% | 6.5% | 6% | |
Engagements with our investees | Engagement with high-emitting companies which currently do not have credible science-based targets. | 4 | 20 | ||
Reduction of financed emissions | Reduce the intensity of emissions (scope 1 and 2) of listed equity and corporate bond investments, in terms of metric tons of CO2e/USDm invested (base year 2019). | (59)% | (54)% | (55)% | |
Reduce the intensity of emissions of direct real estate investments, in terms of kilograms of CO2e per square meter (base year 2019). | (36)% | (45)% |
2025 | 2024 | Target / Ambition | ||
12,202 | 10,442 | |||
of which environmental impact investments 1 | 7,195 | 5,936 | ||
of which green certified buildings2 | 5,007 | 4,506 | ||
6.9% | 6.5% | 6% | ||
3.4 | 3.9 | 5 | ||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 167 |
% green certified buildings | ||
2025 | 2024 | |
36% | 35% | |
APAC | 15% | 17% |
EMEA | 35% | 34% |
Americas | 46% | 48% |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 168 |
2025 | Target 2030 1 | ||
4 | 20 |
In scope AuM (in USD billions) | Absolute financed emission (million metric tons CO2e)2 | ||||||
2025 | 2024 | 2019 (Baseline) | 2025 | 2024 | 2019 (Baseline) | % Reduction (against baseline) for 2025 | |
54.8 | 46.6 | 58.5 | 3.1 | 2.9 | 7.9 | (62)% | |
Listed equity | 9.1 | 6.9 | 10.6 | 0.4 | 0.4 | 1.0 | (58)% |
Corporate bonds | 45.7 | 39.7 | 47.9 | 2.6 | 2.5 | 7.0 | (62)% |
Emission intensity (metric tons CO2e/USD millions market value) | % of financed emissions in run-off under coal/oil sand policy | |||||
2025 | 2024 | 2019 (Baseline) | % Reduction (against baseline) for 2025 | Target 2030 | 2025 | |
56 | 62 | 136 | (59)% | (55)% | 4.6% | |
Listed equity | 44 | 52 | 90 | (51)% | ||
Corporate bonds | 58 | 64 | 146 | (60)% | ||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 169 |
160 | ||
140 | ||
120 | ||
100 | ||
80 | ||
60 | ||
40 | ||
20 | ||
0 |
2019 | Portfolio action | Emission reduction | Other effects | 2025 intensity |
Uncertainties and dependencies Our experience demonstrated the need to consider both absolute and relative indicators when measuring the emission performance of portfolios. Relative indicators are sensitive to changes in company valuation, whereas absolute emissions are sensitive to strategic shifts in asset allocation. It is important to reiterate that capital market price changes have a significant impact on reported financed emissions based on the formula applied, resulting in the sensitivity of reported targets. In the long run, it remains our view that alignment with the NZAOA methodology will provide us with a stable and robust metric describing the trajectory of our emission reduction pathway, but we expect a high level of volatility of intensity and financed emissions numbers driven by the current political sentiment and potential for financial market volatility. Further, it is important to note that the real economy is not moving at the pace at which we have reduced our financed emissions. In fact, the current Nationally Determined Contributions (NDC) under the Paris Agreement would still put the world at 2.1ºC-2.4ºC above pre-industrial levels, which is far above the ambition of the Paris agreement of 1.5°C.1 This means that the financial markets’ emissions reductions are largely a result of portfolio reallocation, shifting capital to more sustainable investments and hence divesting from heavy-emitting companies. While we can regard the reductions as a testament to portfolio reallocation and as an important demonstration to the rest of the investment ecosystem that decarbonization is possible, the actions must be pursued with urgency in the real economy. Moreover, we should also be cautious about projecting achievements to the future. 1 www.unep.org/resources/emissions-gap-report-2025 |
In scope AuM (in USD billions) | Absolute financed emission (million metric tons CO2e) 2 | Emission intensity (metric tons CO2e/USD millions) 3 | ||||
2025 | 2024 | 2025 | 2024 | 2025 | 2024 | |
45.8 | 43.9 | 6.8 | 7.6 | 134 | 159 | |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 170 |
In scope AuM (in USD billions) | Absolute emission (metric tons CO2e)2,3 | ||||||
2025 | 2024 | 2019 (Baseline) | 2025 (preliminary) 4 | 2024 | 2019 (Baseline) | % Reduction (against baseline) for 2024 | |
10.2 | 9.6 | 11.7 | 5,740 5 | 27,743 5 | 53,181 5 | (48)% | |
APAC | 0.1 | 0.1 | NA | 517 | 524 | NA | |
EMEA | 8.7 | 8.2 | 10 | 645 | 21,611 | 41,153 | |
Americas | 1.4 | 1.4 | 1.7 | 4,577 | 5,608 | 12,028 | |
26,936 | 4,992 | ||||||
32,675 | 32,735 | ||||||
Emission intensity (kg CO2e/sqm)2 | |||||
2025 (preliminary)³ | 2024 | 2019 (Baseline) | % Reduction (against baseline) for 2024 | Target 2030 | |
34 | 13.74 | 21.64 | (36)% | (45)% | |
APAC | 52.2 | 52.9 | NA | ||
EMEA | 0.5 | 15.3 | 22.9 | ||
Americas | 7.8 | 9.5 | 18.0 | ||
17.3 | 16.2 | ||||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 171 |
2025 | 2024 | Difference (2024 to 2025) | |
99.8% | 99.8% | 0 pts | |
10,969 | 8,460 | 30% | |
% of investment portfolio | 6.2% | 5.3% | 0.9 pts |
177,635 | 160,645 | 10.6% |
2025 | 2024 | Difference (2024 to 2025) | |
10,969 | 8,460 | 30% | |
Environmental share | 66% | 70% | |
Social share | 34% | 30% | |
Green, social & sustainability bonds | 9,834 | 7,502 | 31% |
Impact private equity | 284 | 210 | 35% |
impact infrastructure private debt | 851 | 748 | 14% |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 172 |
C |
B |
A |
A | Green, social and sustainability bonds | 81% |
B | Impact infrastructure private debt | 3% |
C | Impact private equity | 16% |
C |
B |
A |
A | Green, social and sustainability bonds | 69% |
B | Impact infrastructure private debt | 0.3% |
C | Impact private equity | 31% |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 173 |
Own operations and supply chain | |
Area | Definition | 2025 | 2024 | Targets | Further details |
Reduction in operational emissions1 | Absolute reduction in all operational emissions (base year 2019). Compensating our operational emissions 2030 onward with high quality carbon removals to qualify our operations as net- zero.2 | (68.8)% | (68.8)% | (60%) by 2025 Target achieved (70%) by 2029 Net-zero by 2030 | |
Suppliers with net-zero targets | Percentage of MPS that is with suppliers having science-based targets to reduce emissions.3,4 Percentage of MPS that is with suppliers having science-based targets to reach net zero.3,5 | 67.7% 62% | 59.4% 51.9% | 75% by 2025 75% by 2030 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 174 |
2025 | % Reduction (against baseline) for 2025 | 2024 | % Reduction (against baseline) for 2024 | 2019 (baseline) | Target reduction by 2025 | Target reduction by 2030 | |||
56,449 | (68.8)% | 56,406 | (68.8)% | 180,805 | (60)% | (70)% | Net- zero | ||
Target achieved | |||||||||
48,975 | 56,406 | ||||||||
7,475 | 0 | ||||||||
15,738 | (67.4)% | 18,003 | (62.7)% | 48,290 | (62)% | (80)% | Net- zero | ||
Target achieved | |||||||||
12,088 | 14,470 | 20,285 | |||||||
2,125 | 1,942 | 3,794 | |||||||
25 | 26 | 20,630 | |||||||
1,500 | 1,565 | 3,581 | |||||||
40,712 | (69.3)% | 38,403 | (71)% | 132,515 | (60)% | (67)% | Net- zero | ||
Target achieved | |||||||||
1,689 | 2,117 | 2,435 | |||||||
0 | 0 | 6,847 | |||||||
3,725 | 4,315 | 11,731 | |||||||
100 | 150 | 808 | |||||||
15,799 | 15,174 | 41,018 | |||||||
Air travel emissions 4 | 14,662 | 14,091 | 39,435 | ||||||
Rental car emissions | 568 | 618 | 1,241 | ||||||
Rail emissions | 569 | 465 | 342 | ||||||
19,399 | 16,647 | 69,676 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 175 |
2025 | |
16,040 | |
748 | |
5,286 | |
10,006 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 176 |
A customer-centric approach for every journey. | |||
Being customer-centric means more than meeting needs. It’s about building meaningful, lasting relationships based on trust and relevance. In 2025, our customers rewarded our efforts with higher satisfaction, and an increasing number chose Zurich to protect what matters most to them.” Conny Kalcher Group Chief Customer Officer | |||
4.1 Customer-centric culture 4.2 Customer-centric solutions 4.3 Customer-centric interactions 4.4 Customer-centric trust | |||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 177 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 178 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 179 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 180 |
Revenues from sustainable environmental solutions | Solutions related to technologies and/or activities that have an impact on reducing greenhouse gases, preserve or enhance biodiversity as well as enable the responsible use of natural resources. These solutions aim to mitigate and support resilience against the adverse impact of environmental-related risks on our customers. | Examples include: – Insurance coverage for electric vehicles. – Carbon capture solutions. – Risk prevention services that contribute to more customer awareness and resilience to the adverse impacts of climate change e.g., flood resilience. |
Revenues from sustainable social solutions | Solutions that enhance social or financial inclusion and address the needs of vulnerable groups including those that reduce inequalities and help close the gender gap and other inequities. Solutions designed to incentivize healthy lifestyles both physically and mentally, preventive medical care and safe behavior. | Examples include: – Life protection for customers with existing chronic diseases such as diabetes or cancer. – Micro-insurance for low-income customers, e.g., insurance for smallholder farmers. |
Revenues from sustainable investment solutions | Investment products with a dedicated responsibility approach which goes beyond simple exclusions or the integration of ESG factors from a pure risk mitigation perspective. | Examples include: – Unit-linked products tailored to the needs of customers with sustainable preferences. Focused on sustainable environmental and social factors, e.g., ESG funds, as well as transitional aspects. |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 181 |
A: 26 | C: 12 |
Environmental |
A: 57 | C: 77 |
B: 30 |
Social |
B: 49 |
A: 1 | C: 14 |
Sustainable Investment |
A: 1 | C: (1)1 |
1 The negative value is attributable to higher withdrawals than inflows in sustainable investment funds during 2025 within a specific country. | |||||||
A | APAC | B | EMEA | C | LATAM | D | North America |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 182 |
A |
B |
A |
B |
A |
B |
A |
B |
A |
B |
A |
B |
A |
B |
A |
B |
A |
B |
A: 8 |
B: 14 |
1 Revenues from sustainable solutions associated with product categories may be allocated across multiple sustainability categories. A single product category can contribute to one or more of the following: Environmental, Social, and/or Sustainable Investment. This reflects the integrated nature of our sustainability approach, where solutions often deliver benefits across multiple areas. | |||
A | 2024 | B | 2025 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 183 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 184 |
Case study | |||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 185 |
Case study | |||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 186 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 187 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 188 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 189 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 190 |
We support our people to perform at their best and build skills for long-term employability. | |||
We support our people to perform at their best – today, tomorrow and through changes in the market. We sustain a work environment in which people can demonstrate a winning mindset and build skills, so they can stay employable for the long term. It’s how we meet our customers’ evolving needs, and contribute to the society in which we operate. And it’s how we unlock exceptional performance that lasts.” Jolanda Grob Group Chief People Officer | |||
5.1 Our people 5.2 Prevention of bribery & corruption 5.3 Human rights 5.4 Sustainable sourcing 5.5 Responsible tax 5.6 Community investment | |||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 191 |
A | Age < 30 | 14.6% |
B | Age 30-50 | 59.1% |
C | Age > 50 | 26.3% |
A |
C |
employees 1 |
Employees’ age |
Women | Men | |
33,382 | 31,478 |
Average age of employees |
B |
E |
A | EMEA | 41.4% |
B | North America | 27.4% |
C | APAC | 15.3% |
D | LATAM | 13.3% |
E | Corporate Center | 2.5% |
D |
A |
Regional breakdown |
C |
Countries | Nationalities | Years of service on average |
B |
E |
A | Career level A | 24.4% |
B | Career level B | 48.7% |
C | Career level C | 8.6% |
D | Career level D | 2.9% |
E | Career level E | 0.2% |
D |
C |
A |
Career level |
Employment type |
Full time | Part time | |
B |
Our internal grading system defines the following progression by career level: – Career level A comprises all entry level and low specialization roles. – Career level B includes frontline managers and technical staff. – Career level C includes middle managers and highly specialized technical staff. – Career level D comprises senior executives and senior experts. – Career level E incorporates the most senior roles such as country CEOs and other senior business leaders. Senior management comprises career levels D and E together. Middle management refers to career level C. | ||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 192 |
Career level (%) | Total # 2025 | Total # 2024 | |||||||
A | B | C | D | E | Senior management | ||||
APAC | 35.5 | 31.5 | 3.5 | 1 | 0 | 1 | 28.5 | 1,850 | 1,970 |
EMEA | 38.1 | 28.2 | 2.6 | 1 | 0 | 1 | 30.1 | 3,746 | 3,422 |
LATAM | 28.7 | 25.5 | 2.2 | 0.2 | 0 | 0.2 | 43.4 | 2,356 | 2,434 |
North America | 25.1 | 66.4 | 3.6 | 1.5 | 0 | 1.6 | 3.4 | 3,087 | 2,464 |
Corporate Center | 21.3 | 30.1 | 18 | 12 | 3.3 | 15.3 | 15.3 | 183 | 159 |
Female | 33.4 | 39.9 | 2.1 | 0.9 | 0.1 | 0.9 | 23.7 | 5,858 | 5,359 |
Male | 30.7 | 37.9 | 4.3 | 1.5 | 0.1 | 1.6 | 25.5 | 5,157 | 4,886 |
Undisclosed gender 3 | 16.4 | 24.2 | 4.3 | 2.9 | 0 | 2.9 | 52.2 | 207 | 204 |
Age <30 | 57 | 24.5 | 0.2 | 0 | 0 | 0 | 18.3 | 3,800 | 3,638 |
Age 30-50 | 20.4 | 48.1 | 4.8 | 1.4 | 0 | 1.5 | 25.2 | 6,045 | 5,419 |
Age >50 | 12.3 | 36.7 | 4.4 | 3.3 | 0.4 | 3.7 | 43 | 1,377 | 1,392 |
Full-time | 30.7 | 40.1 | 3.2 | 1.2 | 0.1 | 1.2 | 24.7 | 10,544 | 9,849 |
Part-time | 50.6 | 17.1 | 2.3 | 1.4 | 0 | 1.4 | 28.7 | 666 | 600 |
National | 34.9 | 27.6 | 2.9 | 0.9 | 0 | 0.9 | 33.7 | 7,052 | 6,555 |
Non-national | 31 | 32.3 | 4.1 | 1.9 | 0.6 | 2.4 | 30.2 | 1,079 | 845 |
Undisclosed nationality 5 | 25.1 | 66.4 | 3.6 | 1.5 | 0 | 1.6 | 3.4 | 3,091 | 3,049 |
3,571 | 4,345 | 357 | 131 | 8 | 139 | 2,810 | 11,222 | N/A | |
3,434 | 3,433 | 274 | 100 | 10 | 110 | 3,198 | N/A | 10,449 | |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 193 |
Career level (%) | Total % 2025 – Independent of career level | Total % 2024 – Independent of career level | ||||||
A | B | C | D | E | Senior management | |||
Female | 100 | 58.6 | 81.6 | 71.5 | 50 | 70.7 | 67.3 | 75 |
Male | 100 | 57.4 | 79.6 | 74.4 | 77.8 | 74.6 | 66.6 | 70.2 |
Undisclosed gender 3 | 100 | 31.1 | 37.5 | 0 | 0 | 0 | 31 | 52.9 |
Age < 30 | 100 | 50 | 68.6 | 100 | 0 | 100 | 65.6 | 73.7 |
Age 30-50 | 100 | 58.2 | 78.9 | 74.3 | 75 | 74.3 | 65.7 | 71.4 |
Age > 50 | 100 | 67.4 | 85.1 | 63.4 | 66.7 | 63.7 | 72.8 | 78.1 |
100 | 57.8 | 79.9 | 71.9 | 70.8 | 71.8 | 66.7 | 72.8 | |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 194 |
Career level | Total average # 2025 | Total average # 2024 | |||||||
A | B | C | D | E | Senior management | Unranked³ | |||
22 | 21.2 | 24 | 14.1 | 9.5 | 13.9 | 12.1 | 20.7 | 19.5 | |
26.1 | 16 | 17.7 | 11.8 | 8.6 | 11.7 | 10.8 | 17.6 | 18.2 | |
41.3 | 24.2 | 25.8 | 37.6 | 0 | 37.6 | 4.9 | 10.5 | 20.7 | |
26.9 | 16.6 | 10.5 | 7.5 | 0 | 7.5 | 10.5 | 22 | 22.2 | |
22.9 | 19.2 | 21.6 | 12.3 | 8.2 | 12.2 | 10 | 18.9 | 18.7 | |
15.7 | 15.4 | 16.2 | 12.1 | 8.9 | 11.8 | 12.7 | 15 | 15.2 | |
23.6 | 18.5 | 20.2 | 12.6 | 8.9 | 12.4 | 11.2 | 19.1 | N/A | |
20.5 | 17.6 | 17.9 | 12.9 | 7.6 | 12.6 | 15.9 | N/A | 18.9 | |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 195 |
Career level (%) | Voluntary turnover (%) | Involuntary turnover (%) | Total turnover (%) 2025 | Total turnover (%) 2024 | |||||||
A | B | C | D | E | Senior management | Unranked 2 | |||||
APAC | 9.7 | 10.1 | 9.5 | 9.3 | 0 | 9 | 21.7 | 6.3 | 6 | 12.2 | 12.8 |
EMEA | 11.6 | 7.3 | 6.8 | 9.8 | 12 | 9.8 | 8.5 | 4.6 | 4 | 8.6 | 9.5 |
LATAM | 14.8 | 16.3 | 9.3 | 11.4 | 15.4 | 11.6 | 28.6 | 6.9 | 8.2 | 15.1 | 15.2 |
North America | 25.9 | 19.5 | 11.5 | 18.7 | 14.3 | 18.4 | 19.6 | 8.3 | 11.2 | 19.5 | 16.9 |
Corporate Center | 16.7 | 7.5 | 7.9 | 9.3 | 8.7 | 9.2 | 12.5 | 2.9 | 5.4 | 8.4 | 8.2 |
Female | 13.4 | 14.3 | 9.5 | 10.1 | 14.3 | 10.3 | 10 | 6.5 | 6.7 | 13.2 | 13.2 |
Male | 16.3 | 12.2 | 9.0 | 12.7 | 9.6 | 12.5 | 13.1 | 5.9 | 6.9 | 12.8 | 12.4 |
Undisclosed gender 3 | 46.7 | 30.3 | 5.3 | 19.4 | 0 | 19.4 | 27.6 | 5.3 | 22.9 | 28.2 | 21.2 |
Age < 30 | 17.9 | 16.4 | 7.9 | 33.3 | 0 | 33.3 | 20.8 | 10.8 | 6.9 | 17.7 | 17.8 |
Age 30-50 | 13 | 12.8 | 7.1 | 8.5 | 9.5 | 8.6 | 13.2 | 6.5 | 5.7 | 12.2 | 12.1 |
Age > 50 | 13.8 | 13.5 | 13.5 | 15.8 | 11.3 | 15.4 | 7.5 | 2.9 | 9.9 | 12.8 | 12.1 |
Full-time | 13.9 | 13.2 | 8.9 | 11.5 | 10.1 | 11.4 | 13 | 6.2 | 6.8 | 12.9 | 12.6 |
Part-time | 21.6 | 15.1 | 14.8 | 21.4 | 40 | 22.1 | 5.6 | 5.7 | 9.5 | 15.1 | 17 |
National | 12.3 | 9.5 | 8.3 | 10.1 | 14.7 | 10.3 | 11.9 | 5.2 | 5.4 | 10.6 | 10.5 |
Non-national | 13.4 | 9.7 | 6.4 | 9 | 6.1 | 8.7 | 11.1 | 6.3 | 3.8 | 10.1 | 11.2 |
Undisclosed nationality 4 | 22.7 | 19.1 | 11.1 | 18.2 | 14.3 | 17.9 | 19.6 | 8 | 10.8 | 18.8 | 17.4 |
14.6 | 13.3 | 9.2 | 11.9 | 10.8 | 11.8 | 12.6 | 6.2 | 7 | 13.1 | N/A | |
15 | 13.2 | 10.3 | 10.4 | 9.3 | 10.4 | 8.9 | 7 | 5.9 | N/A | 12.9 | |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 196 |
Case study | |||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 197 |
A |
People in senior management |
B |
D |
C |
A | 2025 Women | 33.9% |
B | 2024 Women | 32.1% |
C | 2025 Men | 65.3% |
D | 2024 Men | 67.1% |
People managers |
A |
B |
D |
C |
A | 2025 Women | 44.2% |
B | 2024 Women | 43.3% |
C | 2025 Men | 55.5% |
D | 2024 Men | 56.5% |
A |
People in IT/STEM roles |
B |
D |
C |
A | 2025 Women | 29.6% |
B | 2024 Women | 30.2% |
C | 2025 Men | 70% |
D | 2024 Men | 69.5% |
Case study | |||
1 For more information, see www.zurich.co.uk/media-centre/zurich-uk-shares-its-socioeconomic-pay-gap#. | |||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 198 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 199 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 200 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 201 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 202 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 203 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 204 |
2025 | 2024 | Difference | |
3.8 | 3.8 | 2.3% | |
239,398 | 199,469 | 20% | |
26.5% | 24.1% | 10% |
2025 | 2024 | Difference | |
18.7 | 18.2 | 2.9% | |
63.1 | 54.5 | 15.6% |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 205 |
Our progress | Our targets | |||||||||||||||||||
2020 to 2025 | 2050 | Targets / ambitions without a deadline | ||||||||||||||||||
Reduce emissions intensity of listed equity and corporate bond investments (metric tons CO2e/USDm invested, compared with 2019 baseline) | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | Net-zero investment portfolio | |||||||||||||
(6)% | (21)% | (12)% | (43)% | (54)% | (59)% | (55)% | ||||||||||||||
Target achieved | ||||||||||||||||||||
Reduce emissions intensity of direct real estate investments (kg CO2e/m2, compared with 2019 baseline) | 2020 | 2021 | 2022 | 2023 | 2024 | |||||||||||||||
(6)% | (20)% | (25)% | (30)% | (36)% | (45)% | |||||||||||||||
Target achieved | ||||||||||||||||||||
Engage companies producing 65% of portfolio emissions and lacking targets aligned with Paris Agreement (PA) | 2021 | 2022 | 2023 | 2024 | ||||||||||||||||
46% | 54% | 60% | 65% | |||||||||||||||||
Target achieved | ||||||||||||||||||||
Engagement with high-emitting companies which currently do not have credible science- based targets | 2025 | |||||||||||||||||||
4 | 20 | |||||||||||||||||||
Allocation to climate solutions investments | 2020 | 2021 | 2022 | 2023 | 2024 | |||||||||||||||
+9% | +11% | +17% | +25% | +41% | ||||||||||||||||
Target achieved | ||||||||||||||||||||
Allocation to climate solutions investments (based on % AuM) 1 | 2025 | |||||||||||||||||||
6.9% | 6% | |||||||||||||||||||
Avoid CO2e emissions through climate-related impact investment (ambition per year) | 2021 | 2022 | 2023 | 2024 | 2025 | |||||||||||||||
4.6 million metric tons CO2e | 3.2 million metric tons CO2e | 4.5 million metric tons CO2e | 3.9 million metric tons CO2e | 3.4 million metric tons CO2e | 5 million metric tons CO2e | |||||||||||||||
Share of total invested assets in impact investments | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | ||||||||||||||
2.5% | 3.3% | 3.8% | 4.6% | 5.3% | 6.2% | |||||||||||||||
Target achieved | ||||||||||||||||||||
People to benefit from a positive contribution to their lives and livelihood (ambition per year) | 2021 | 2022 | 2023 | 2024 | 2025 | |||||||||||||||
3.6 million people | 4.7 million people | 4.6 million people | 5.3 million people | 5.4 million people | 5 million people | |||||||||||||||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 206 |
Our progress | Our targets | ||||||||||||||||
2021 to 2025 | By 2025 | By 2030 | By 2050 | ||||||||||||||
Revenues from sustainable solutions (in USD million) | 20211 | 20222 | 2023 | 2024 | 2025 | Annual increase Target achieved | |||||||||||
289 | 801 | 1,360 | 1,702 | 2,116 | |||||||||||||
Engagement with large corporate customers who contribute most heavily to our portfolio emissions 3 and where our direct relationship means we have a greater degree of interaction | 2024 | 2025 | Sept 24 - Sept 25 target: 65 | ||||||||||||||
74 | 76 | 450 | |||||||||||||||
Interim target achieved | |||||||||||||||||
Reduction in IAE intensity in our large corporate customer portfolio 3 (compared with 2022 baseline) | 2023 | 2024 | 2025 (initial estimate) 5 | Net-zero UWR portfolio | |||||||||||||
(13.5)% | (14.1)% | (10.6)% | (20)% | ||||||||||||||
Our progress | Our targets | ||||||||||||||||||||||
2020 to 2025 | By 2025 | By 2029 | By 2030 | ||||||||||||||||||||
Absolute reduction in all operational emissions1 (compared with 2019 baseline) | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | Net-zero operational emissions | ||||||||||||||||
(60)% | 2 | (73)% | (70)% | (67)% | (68.8)% | (68.8)% | (60)% | (70)% | |||||||||||||||
Target achieved | |||||||||||||||||||||||
Reduction of scope 1 and 2 emissions1 (compared with 2019 baseline) | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | |||||||||||||||||
(41)% | 2 | (56)% | (56)% | (59)% | (62.7)% | (67.4)% | (62)% | (80)% | |||||||||||||||
Target achieved | |||||||||||||||||||||||
Reduction of scope 3 emissions 1,3 (compared with 2019 baseline) | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | |||||||||||||||||
(67)% | 2 | (80)% | (74)% | (70)% | (71.0)% | (69.3)% | (60)% | (67)% | |||||||||||||||
Target achieved | |||||||||||||||||||||||
% of MPS4 that is with suppliers having science- based targets5 | 2023 | 2024 | 2025 | 75% with science- based targets 5 | |||||||||||||||||||
52.1% | 59.4% | 67.7% | |||||||||||||||||||||
% of MPS 4 that is with suppliers having net-zero targets 6 | 2023 | 2024 | 2025 | 75% with net-zero targets 6 | |||||||||||||||||||
49.4% | 51.9% | 62.0% | |||||||||||||||||||||
Our progress | Our targets | |||||||||||
2021 to 2025 | By 2025 | |||||||||||
Internal hires 1 | 2021 | 2022 | 20232 | 2024 | 2025 | Annual increase | ||||||
68% | 71.2% | 73.4% | 72.8% | 66.7% | ||||||||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 207 |
Climate change (E1) | |||||
Own workforce (S1) | |||||
Consumers and end-users (S4) | |||||
Business conduct (G1) | |||||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 208 |
– Insured’s premium: For the purpose of IAE calculation, premium is defined as gross written premium (the total amount to be paid by the insured to the re/insurer for the policy written in the period). For multi-year contracts, an annualized premium value is used. Gross premium is also used for fronting policies. – Insured’s revenue: Total amount of income generated by the insured customer through the sale of goods or services. – Insured’s emissions: Total scope 1 and 2 emissions1 of the customer either based on company-specific reported emissions or sector- specific estimations. – Portfolio premium: Sum of all insurance premiums within the scope of the calculation. | ||||||
We aim to align the reporting years of premiums with customer emission and revenue data. However, due to a systematic time lag affecting both emission and revenue data for some customers, we rely on the most recent available data to calculate the IAE for the full in-scope portfolio. As a result, emission and revenue data may not align with the financial reporting period by one or more years. | ||||||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 209 |
Absolute emissions 1 | Relative emissions (intensity) | Key | ||||
I: Current value of investment on issuer i | ||||||
EV: Enterprise value of issuer i | ||||||
C: Carbon emissions* of issuer i * Carbon emissions = scope 1 and scope 2 emissions | ||||||
Our 2030 interim climate targets cover the following asset classes: – Listed equity, listed corporate debt and direct real estate. We chose to calculate corporate-financed emissions and the resulting relative emissions intensity using the NZAOA Target setting protocol’s preferred approach, which is based on enterprise value, not revenue. While a revenue-based carbon intensity measure is a good way to compare companies based on their size and underlying technology, in line with the NZAOA methodology, we believe the enterprise value approach is a better way to convert a corporation’s operational emissions (scope 1 and 2) into the ‘financed emissions’. This can be attributed to a company’s underlying equity and/or debt investors, who are ready to take additional responsibility for the emissions. To calculate corporate financed emissions, we use the following methodology: – Scope 1 and 2 emissions in line with the GHG protocol, which are provided by S&P Trucost. | – Enterprise value is defined as the sum of market capitalization of common stock at fiscal year end, the market capitalization of preferred equity at fiscal year end, and the book values of debt and minorities’ interests minus the cash and cash equivalents held by the enterprise. When enterprise value is not available (for example for financial companies), it is substituted with market capitalization. Enterprise value data is provided by S&P Trucost. – Market value (current value of investment) is defined as the market value of listed equity and listed corporate debt at fiscal year end. While all financial data (enterprise value and market value) is calculated as of December 31 of the reporting year, we use the latest available corporate emission data available as of January each year, when portfolio level financed emissions are calculated on an annual basis. This means that emissions data is systematically lagging. For example, financed emissions for 2025 will be largely based on full-year 2024 emissions data, as full-year 2025 emissions data will only be made available by data provider late in 2026 or even 2027. | |||||
We follow the NZAOA-provided approach to measure the financed emissions of our sovereign bond portfolio: Financed emissions cover production (scope 1) emissions (excluding land use, land-use change and forestry (LULUCF)) of sovereign bonds of all maturities issued in domestic or foreign currencies. | ||||||
Absolute approach: | ||||||
For production emissions: | ||||||
Where exposure to sovereign bonds is in nominal value and PPP stands for purchasing power parity. | ||||||
Relative emissions (intensity) | ||||||
For production emissions: | ||||||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 210 |
Greenhouse gas emissions are linked to the energy use of each property during the reporting year. To calculate relative GHG emissions, we first aggregate the absolute emissions for each asset. Next, we determine the relative emissions by dividing the total emissions by the area covered, resulting in emissions per square meter. The equation below illustrates how absolute emissions are aggregated: | ||||||
Absolute approach: | ||||||
Where scope 1i represents the scope 1 GHG emissions attributable to property i, and Scope 2 i represents the scope 2 GHG emissions attributable to property i. | ||||||
Intensity approach: | ||||||
The equation below shows how the relative emissions KPI is calculated: | ||||||
Where covered gross floor area (m2)i represents the total area of property i that is included in the reporting scope. Scope 1 emissions are direct GHG emissions from sources owned or controlled by the entity and consumed by the landlord, such as on-site fuel combustion. Scope 2 emissions are indirect GHG emissions from the consumption of purchased electricity, steam, heating, or cooling, consumed by the landlord. | ||||||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 211 |
2025 | 2024 | 2023 | 2022 | 2021 | 2020 | 2019 (baseline) | % Difference (against baseline) for 2025 | |
54.8 | 46.6 | 49.6 | 47.7 | 63.1 | 64.3 | 58.5 | (6)% | |
Listed equity | 9.1 | 6.9 | 6.7 | 6.4 | 10.5 | 10.6 | 10.6 | (14)% |
Corporate bonds | 45.7 | 39.7 | 43.0 | 41.2 | 52.6 | 53.8 | 47.9 | (5)% |
APAC | 5.7 | 5.5 | 5.3 | 5.0 | 6.0 | 5.1 | 4.5 | 28% |
EMEA | 36.3 | 30.0 | 32.0 | 29.5 | 40.7 | 42.5 | 38.2 | (5)% |
Americas | 12.7 | 11.1 | 12.4 | 13.2 | 16.3 | 16.7 | 15.9 | (20)% |
Utilities | 4.0 | 3.2 | 4.0 | 4.0 | 4.8 | 4.7 | 4.4 | (9)% |
Government-owned company | 1.4 | 1.5 | 1.9 | 1.7 | 2.2 | 2.6 | 2.7 | (46)% |
Energy | 1.7 | 1.5 | 1.8 | 1.9 | 2.5 | 2.7 | 2.1 | (23)% |
2025 | 2024 | 2023 | 2022 | 2021 | 2020 | 2019 (baseline) | % Reduction (against baseline) for 2025 | |
3.1 | 2.9 | 3.8 | 5.7 | 6.8 | 8.3 | 7.9 | (62)% | |
Listed equity | 0.4 | 0.4 | 0.4 | 0.5 | 0.7 | 0.8 | 1.0 | (58)% |
Corporate bonds | 2.6 | 2.5 | 3.4 | 5.1 | 6.0 | 7.5 | 7.0 | (62)% |
APAC | 0.6 | 0.7 | 0.9 | 1.3 | 1.8 | 1.8 | 1.8 | (65)% |
EMEA | 1.8 | 1.7 | 2.2 | 3.2 | 3.9 | 4.8 | 4.5 | (60)% |
Americas | 0.6 | 0.6 | 0.8 | 1.2 | 1.1 | 1.6 | 1.7 | (61)% |
Utilities | 1.0 | 0.9 | 1.4 | 2.2 | 2.9 | 2.7 | 2.7 | (65)% |
Government-owned company | 0.2 | 0.3 | 0.5 | 0.9 | 0.8 | 1.3 | 1.4 | (85)% |
Energy | 0.4 | 0.5 | 0.5 | 0.7 | 0.8 | 1.0 | 0.7 | (33)% |
2025 | 2024 | 2023 | 2022 | 2021 | 2020 | 2019 (baseline) | % Reduction (against baseline) for 2025 | Target 2030 | |
56 | 62 | 77 | 119 | 108 | 128 | 136 | (59)% | (55)% | |
Listed equity | 44 | 52 | 57 | 84 | 71 | 74 | 90 | (51)% | |
Corporate bonds | 58 | 64 | 80 | 125 | 115 | 139 | 146 | (60)% | |
APAC | 109 | 120 | 164 | 261 | 292 | 355 | 400 | (73)% | |
EMEA | 49 | 56 | 68 | 108 | 95 | 113 | 118 | (58)% | |
Americas | 51 | 52 | 63 | 89 | 70 | 98 | 105 | (52)% | |
Utilities | 240 | 288 | 358 | 547 | 600 | 565 | 616 | (61)% | |
Government-owned company | 143 | 200 | 262 | 518 | 375 | 498 | 529 | (73)% | |
Energy | 266 | 311 | 290 | 383 | 310 | 384 | 305 | (13)% |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 212 |
2025 | 2024 | 2023 | 2022 | 2021 | 2020 | 2019 (baseline) | % Difference (against baseline) for 2025 | |
10.2 | 9.6 | 10.0 | 10.3 | 11.1 | 12.5 | 11.7 | (13)% | |
APAC | 0.1 | 0.1 | 0.1 | 0.1 | NA | NA | NA | NA |
EMEA | 8.7 | 8.2 | 8.1 | 8.3 | 9.4 | 10.8 | 10.0 | (13%) |
Americas | 1.4 | 1.4 | 1.8 | 1.8 | 1.7 | 1.7 | 1.7 | (17%) |
2025 (preliminary)³ | 2024 | 2023 | 2022 | 2021 | 2020 | 2019 (baseline) | % Reduction (against baseline) for 2024 | |
5,740 4 | 27,743 4 | 34,491 4 | 37,110 4 | 39,362 4 | 50,669 4 | 53,181 4 | (48)% | |
APAC | 517 | 524 | 589 | 555 | NA | NA | NA | NA |
EMEA | 645 | 21,611 | 24,761 | 27,183 | 27,897 | 37,244 | 41,153 | (47)% |
Americas | 4,577 | 5,608 | 9,141 | 9,372 | 11,465 | 13,425 | 12,028 | (53)% |
26,936 | 4,992 | |||||||
32,675 | 32,735 |
2025 (preliminary)² | 2024 | 2023 | 2022 | 2021 | 2020 | 2019 (baseline) | % Reduction (against baseline) for 2024 | Target 2030 | |
3.0 3 | 13.73 | 15.23 | 16.23 | 17.23 | 20.43 | 21.63 | (36)% | (45)% | |
APAC | 52.2 | 52.9 | 59.5 | 56.0 | NA | NA | NA | ||
EMEA | 0.5 | 15.3 | 17.1 | 17.9 | 18.2 | 21.3 | 22.9 | ||
Americas | 7.8 | 9.5 | 11.3 | 12.4 | 15.3 | 18.1 | 18.0 | ||
17.3 | 16.2 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 213 |
2019 (baseline) | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | |
7,408 | 8,054 | 8,203 | 8,192 | 9,272 | 10,442 | 12,202 | |
of which environmental impact investments | 3,662 | 4,424 | 5,115 | 4,640 | 5,792 | 5,936 | 7,195 |
of which green certified buildings | 3,747 | 3,621 | 3,088 | 3,552 | 3,480 | 4,506 | 5,007 |
2.8 | 2.9 | 4.6 | 3.2 | 4.5 | 3.9 | 3.4 |
2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | |
25% | 22% | 19% | 22% | 23% | 35% | 36% | |
APAC | 0% | 0% | 0% | 0% | 0% | 17% | 15% |
EMEA | 28% | 23% | 20% | 23% | 21% | 34% | 35% |
Americas | 17% | 18% | 19% | 17% | 34% | 48% | 46% |
2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | |
98.2% | 99.6% | 99.6% | 99.6% | 99.8% | 99.8% | 99.8% | |
4,555 | 5,770 | 7,037 | 6,328 | 7,882 | 8,460 | 10,969 | |
2.2% | 2.5% | 3.3% | 3.8% | 4.6% | 5.3% | 6.2% | |
204,803 | 226,389 | 211,334 | 168,478 | 171,200 | 160,645 | 177,635 |
2019 | 2020 | 2021 | 2022 | 2023 | 2024 | 2025 | |
4,555 | 5,770 | 7,037 | 6,328 | 7,882 | 8,460 | 10,969 | |
Environmental share | 80% | 77% | 73% | 73% | 73% | 70% | 66% |
Social share | 20% | 23% | 27% | 27% | 27% | 30% | 34% |
3,645 | 4,677 | 5,846 | 5,247 | 6,857 | 7,502 | 9,834 | |
163 | 189 | 211 | 213 | 216 | 210 | 284 | |
747 | 904 | 980 | 867 | 808 | 748 | 851 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 214 |
Career level (%) | Total # 2025 | Total # 2024 | |||||||
A | B | C | D | E | Senior management | Unranked 2 | |||
APAC | 31.8 | 40.6 | 6.4 | 2.3 | 0.1 | 2.3 | 18.9 | 10,040 | 9,625 |
EMEA | 25.3 | 43.5 | 7.2 | 2.6 | 0.1 | 2.7 | 21.3 | 27,095 | 25,822 |
LATAM | 37.2 | 37.6 | 5 | 1.6 | 0.1 | 1.6 | 18.6 | 8,726 | 8,537 |
North America | 14.3 | 67.3 | 11.8 | 2.4 | 0.2 | 2.6 | 4 | 17,946 | 18,235 |
Corporate Center | 5.3 | 41.2 | 27.3 | 22.8 | 2.9 | 25.7 | 0.4 | 1,630 | 1,623 |
Female | 30.0 | 48.4 | 6.5 | 1.9 | 0.1 | 2.0 | 13.1 | 33,382 | 32,492 |
Male | 18.7 | 49.7 | 10.9 | 3.8 | 0.3 | 4.1 | 16.6 | 31,478 | 30,872 |
Undisclosed gender 3 | 6.4 | 19.2 | 4.2 | 2.9 | 0.0 | 2.9 | 67.2 | 577 | 478 |
Age <30 | 52.2 | 31.9 | 0.4 | 0 | 0 | 0 | 15.5 | 9,558 | 9,364 |
Age 30-50 | 20.3 | 53.1 | 9.7 | 2.7 | 0.1 | 2.7 | 14.2 | 38,617 | 37,395 |
Age >50 | 18.1 | 48.4 | 10.7 | 4.9 | 0.5 | 5.4 | 17.4 | 17,212 | 17,083 |
Full-time | 23.5 | 49.9 | 8.8 | 2.9 | 0.2 | 3.1 | 14.7 | 60,547 | 59,133 |
Part-time | 35.4 | 34.8 | 5.6 | 1.7 | 0.1 | 1.8 | 22.4 | 4,890 | 4,709 |
National | 29.0 | 41.6 | 6.7 | 2.5 | 0.1 | 2.6 | 20.1 | 42,080 | 39,301 |
Non-national | 21.2 | 43.4 | 12.5 | 7.5 | 1 | 8.5 | 14.3 | 5,229 | 4,633 |
Undisclosed nationality 5 | 14.4 | 66.9 | 11.7 | 2.4 | 0.2 | 2.6 | 4.4 | 18,128 | 19,908 |
15,940 | 31,896 | 5,611 | 1,868 | 118 | 1,986 | 10,004 | 65,437 | N/A | |
15,850 | 30,635 | 5,373 | 1,777 | 109 | 1,886 | 10,098 | N/A | 63,842 | |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 215 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 216 |
Thematic area | |||||
Governance | |||||
Strategy | |||||
Risk Management | |||||
Metrics and Targets | |||||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 217 |
Where | Assured metric | Assurance degree | Annual report | Framework/Standard | |
Table / figures / KPI | Title | ||||
Chapter 3: Our planet | |||||
Figure 8 | Annual expected loss for top five peril regions | Limited | Zurich Insurance Group’s methodology1 | ||
Figure 10 | Probable maximum loss by top three peril regions | Limited | SASB Standards | ||
Table 6 | Insurance-associated emissions from large corporate customers for 2023 and 2024 | Limited | PCAF | ||
Table 7 | Engagements with our customers | Limited | Zurich Insurance Group’s methodology1 | ||
Table 9 | Climate solutions | Limited | Zurich Insurance Group’s methodology1 | ||
Table 10 | % green certified buildings in total real estate | Limited | Zurich Insurance Group’s methodology1 | ||
Table 11 | Engagements with our investees | Limited | Zurich Insurance Group’s methodology1 | ||
Table 12 | Absolute emissions of the corporate portfolio | Limited | Zurich Insurance Group’s methodology1 | ||
Table 13 | Emission intensity of the corporate portfolio | Limited | Zurich Insurance Group’s methodology1 | ||
Table 14 | Absolute emissions and emission intensity of the sovereign bond portfolio | Limited | Zurich Insurance Group’s methodology1 | ||
Table 15 | Absolute emissions of the direct real estate portfolio | Limited | Zurich Insurance Group’s methodology1 | ||
Table 16 | Emission intensity of the direct real estate portfolio | Limited | Zurich Insurance Group’s methodology1 | ||
Table 17 | Investment portfolio managed by responsible investors | Limited | Zurich Insurance Group’s methodology1 | ||
Table 18 | Impact investing portfolio | Limited | Zurich Insurance Group’s methodology1 | ||
Figure 18 | Impact metrics | Limited | Zurich Insurance Group’s methodology1 | ||
KPI | Proxy voting | Limited | Zurich Insurance Group’s methodology1 | ||
KPI | Assets under management for Zurich Investment Solutions | Limited | Zurich Insurance Group’s methodology1 | ||
Table 20 | Absolute carbon emissions coming from our own operations | Reasonable | GRI Standards | ||
Table 21 | Absolute carbon emissions for entities not included in the baseline | Limited | Zurich Insurance Group’s methodology1 | ||
KPI | % of MPS with suppliers that have science-based emissions reduction targets | Limited | Zurich Insurance Group’s methodology1 | ||
KPI | % of MPS with suppliers that have net- zero targets | Limited | Zurich Insurance Group’s methodology1 | ||
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 218 |
Where | Assured metric | Assurance degree | Annual report | Framework/Standard | |
Table / figures / KPI | Title | ||||
Chapter 4: Our customers | |||||
Figure 20 | Revenues from sustainable solutions split by region and sustainable category | Limited | Zurich Insurance Group’s methodology1 | ||
Figure 21 | Revenues from sustainable solutions by product category | Limited | Zurich Insurance Group’s methodology1 | ||
KPI | Revenues from energy efficiency and low-carbon technologies | Limited | SASB Standards | ||
KPI | Retail – customer retention rate | Limited | SASB Standards | ||
KPI | Commercial Insurance – Premium retention rate | Limited | Zurich Insurance Group’s methodology1 | ||
KPI | Corporate Life and Pensions – customer retention rate | Limited | SASB Standards | ||
KPI | Employees completing data protection and privacy training | Limited | Zurich Insurance Group’s methodology1 | ||
KPI | Employees completing information security awareness training | Limited | Zurich Insurance Group’s methodology1 | ||
Chapter 5: People | |||||
KPI | Total Group headcount | Limited | Zurich Insurance Group’s methodology1 | ||
Table 23 | New hires | Limited | Zurich Insurance Group’s methodology1 | ||
KPI | % of all promotions are women | Limited | Bloomberg GEI methodology | ||
Table 24 | Internal hires | Limited | Zurich Insurance Group’s methodology1 | ||
Table 25 | Average learning hours | Limited | Zurich Insurance Group’s methodology1 | ||
KPI | Total number of hours training registered on MyDevelopment | Limited | Zurich Insurance Group’s methodology1 | ||
KPI | Average training expenditure per full- time employee | Limited | Zurich Insurance Group’s methodology1 | ||
KPI | Total expenditure on training | Limited | Zurich Insurance Group’s methodology1 | ||
KPI | % of individuals voluntarily or involuntarily departing the organization are women | Limited | Bloomberg GEI methodology | ||
Table 26 | Turnover | Limited | Zurich Insurance Group’s methodology1 | ||
KPI | % of our people managers are women | Limited | Bloomberg GEI methodology | ||
KPI | % of our individual contributors are women | Limited | Bloomberg GEI methodology | ||
KPI | % of our employees working in IT or engineering roles are women | Limited | Bloomberg GEI methodology | ||
KPI | Employees completing anti-corruption training overall and by region | Limited | Zurich Insurance Group’s methodology1 | ||
KPI | Completion rate of the supplier due diligence training (%) | Limited | Zurich Insurance Group’s methodology1 | ||
Table 28 | Charitable cash contributions | Limited | Zurich Insurance Group’s methodology1 | ||
Appendix | |||||
Table 37 | Career level distribution of our workforce | Limited | Zurich Insurance Group’s methodology1 | ||
1 Regarding performance indicators in line with Zurich Insurance Group's methodology, a description of the methodology is included in the relevant sections of the sustainability report. |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 219 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 220 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 221 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 222 |
Group overview | Governance | Sustainability report | Risk review | Financial review | Zurich Insurance Group Annual Report 2025 | 223 |