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Stand-alone, machine readable
Sustainability
report
The sustainability report is part of the Annual Report 2025 of
Zurich Insurance Group.1 This document only includes the
sustainability report for reasons of convenience, as the main
part of the index tables presented on this webpage are
covered in this part of the Annual Report.
Please note that the page numbers in this document align with
the overall Annual Report, with the sustainability report starting
as of page 126. The complete Annual Report is disclosed
on our website and can be consulted via the following webpage:
www. zurich.com/investor-relations/results-and-reports
1 Comprising Zurich Insurance Group Ltd and its subsidiaries.
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Message from our CEO on sustainability
Maintaining progress in
an age of
uncertainty
We support our customers to be
more resilient by helping to prevent
risks before they materialize.”
Mario Greco
Group Chief Executive Officer
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In 2025, we made significant progress
against our climate transition plan. From
September 2024 to September 2025, we
engaged with 77 large insurance customers,
exceeding our initial target of 65
engagements within the first year of
publication of our plan. Meanwhile, in our role
as investor, we invested more than USD 12
billion in climate solutions and generated over
USD 2 billion in revenue from sustainable
offerings. Compared with our 2019 baseline,
we reduced our operational emissions by 69
percent, overachieving on our interim target of
60 percent reduction by 2025.
The development of new energy sources, the
construction of power plants and factories to
cater for them, and their technological
advancement, offer opportunities for us to
innovate with insurance solutions. In 2025, we
continued to provide customers with
products and advisory services that cover a
broad range of risks including renewable
energy, green buildings, and climate-resilient
infrastructure. In doing so, we support the
transition of the real-world economy to
innovate new technologies and to reduce
climate risks.
Another key priority of the climate transition
plan is to help our customers be more resilient
by helping to prevent risks before they
materialize. As the focus shifts from building
back better after disasters to building better
before they strike, we work with customers to
minimize the impact of natural hazards on
their operations. In 2025, we further
integrated resilience insights into our
insurance business and continued to grow
Zurich Resilience Solutions (ZRS), our
specialized risk advisory business.
More widely, Zurich is also partnering with
local governments and NGOs in communities
around the world to build resilience against
extreme weather events. We are supporting
vulnerable communities through two Z Zurich
Foundation programs: the Zurich Climate
Resilience Alliance in 15 countries and the
Urban Climate Resilience Program in 13
cities.
Innovation is key to our strategy. We are
partnering with startups, universities, and
technology leaders to develop new solutions
– from parametric insurance for climate
events to data-driven tools for sustainability
reporting. We are also pioneering new ways to
measure and report on climate risks.
Our own transition is dependent on the
transition of the real-world economy and an
effective public policy framework. Through
active engagement at COP30, New York
Climate Week, and London Climate Action
Week, and the publication of the
Safeguarding our Energy Future white paper,
we shaped and advocated for policies that
can help achieve a just, resilient and
economically successful transition.
To achieve our aims, we need the best people
in the market equipped with the right skills. In
2025, we continued to build the talent
pipeline in our global energy underwriting
business. Attracting, developing and retaining
talent in our core business will become even
more important in the future. We continue to
focus on long-term employability, fostering a
culture of training and knowledge sharing.
Supporting a successful transition and
building societal resilience offers the
prospect of a stronger, more prosperous
future that will ultimately benefit our
customers, the companies we invest in, and
our own business.
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Mario Greco
Group Chief Executive Officer
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Sustainability Highlights 2025
Engagements with our investees
4
Engagements
to date
A square.svg
Target: Until 2030, we will engage with 20 high-
emitting investee companies currently lacking
credible science-based targets, focusing on those
with the greatest potential to reduce real-world
emissions.
Engagements
with our customers
Interim target achieved
Sept 24 – Sept 25 target of 65
engagements with 77 achieved.
83
Engagements
conducted to date
A square.svg
Target: By 2030, we will engage with 450 of our large
insurance customers who contribute most heavily to
our portfolio emissions, and where our direct
relationship means we have a greater degree of
interaction, on their transition.1
Suppliers with
science-based targets
67.7%
of MPS is with suppliers
having science-based
targets to reduce
emissions.
A square.svg
Target: By 2025, we will allocate 75 percent of our
Management Procurement Spend
to suppliers with science-based targets
to reduce emissions.2
Financed emissions
(59)%
Reduction emissions intensity
of listed equity & corporate bonds 3
in terms of metric tons CO2e per USD million
invested, compared with 2019 baseline year.
Climate solutions 9
6.9%
of proprietary portfolio
28
A
225
FY 2024
FY 2025
2030 Target
52
(36)%
(FY 2024)
Reduction emissions intensity
of direct real estate 4,5
in terms of kilograms of CO2e per square meter,
compared with 2019 baseline year.
FY 2024
FY 2025
2030 Target
Revenues from
sustainable solutions
USD 2.1 billions
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FY 2023
FY 2024
2030 Target
107
40
A
Tick mark.png
Insurance-associated emissions
(10.6)%
(FY 2025 - Initial estimate 6)
Reduction of insurance-associated
emissions intensity 1
in terms of metric tons CO2e per USD million,
compared with 2022 baseline year.
Target
achieved
278
Annual
increase
160
FY 2024
FY 20256
(Initial estimate)
By 2030 Target
FY 2024
FY 2025
By 2025 Target
Internal hiring
66.7%
Operational emissions
(68.8)%
Absolute reduction in all
operational emissions 7,8
in terms of metric tons of CO2e,
compared with 2019 baseline year.
1
333
Annual
Increase
FY 2024
FY 2025
By 2025 Target
(60)%
By 2030 Target
Net Zero
200
A
FY 2024
FY 2025
By 2025 Target
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Target achieved
1 Determined by scope 1 and 2 for our customers’ emissions using the Partnership for Carbon Accounting Financials (PCAF) insurance-associated emissions methodology for commercial lines, covering customers with revenues greater than
USD 1 billion.
2 We consider a supplier to have science-based targets when their emission reduction targets are approved by a scientifically accredited body or otherwise require a reduction of at least 42 percent in scope 1 and 2 emissions by 2030.
3 Reduction of emissions intensity (scope 1 and scope 2). Emissions intensity is defined as metric tons CO2 equivalent per USD million invested.
4 Reduction of emissions intensity (scope 1 and scope 2). Emissions intensity is defined as kilograms CO2 equivalent per square meter.
5 2024 represents the latest year with final data. The 2025 dataset relies on a developing estimation methodology and is therefore not yet compared with the 2019 baseline.
6 2025 data is based on an initial estimation for our 2025 portfolio emissions based on the relevant 2025 in-scope portfolio premium, however relying on previous years’ reported customer emission data.
7 Zurich Cover-More, Farmers Group, Inc. and its subsidiaries, our joint ventures with Banco Sabadell and Banco Santander, smaller businesses like Real Garant and Orion, as well as our acquisition Zurich Kotak General Insurance are excluded
since they were not reflected in the CO2e emissions baseline in 2019. Zurich Cover-More is the global corporate brand created in 2024 that combines AIG’s global personal travel insurance and assistance business (including the Travel Guard
brand) (AIG travel) and Cover-More Group. Cover-More Group refers to Zurich's legacy travel insurance and assistance business that includes the following entities and brands: Cover More, Travelex, Universal Assistance, World Travel
Protection, and Freely.
8 Resulting from air, rental and rail business travel, employee commuting, strategic data centers, printed paper and waste, as well as indirect energy impact.
9 FY2030 is estimated based on assets under management (AuM) 2023, equivalent to approximately USD 10 billion. Any portfolio activity will be subject to market conditions and potential other constraints.
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Sustainability report
Contents
1
Introduction and strategy
1.1
Our sustainability journey
1.2
Stakeholder overview
2
Governance
2.1
Governance around climate-
related risks and opportunities
2.2
Impact of climate-related
performance on remuneration
3
Our planet
3.1
Strategy
3.2
Our view on climate risk
3.3
Our targets and metrics
4
Our customers
4.1
Customer-centric culture
4.2
Customer-centric solutions
4.3
Customer-centric interactions
4.4
Customer-centric trust
5
People
5.1
Our people
All amounts are shown in U.S. dollars and
rounded to the nearest million unless otherwise
stated, with the consequence that the rounded
amounts may not always add up to the
rounded total. Other numbers, e.g., full-time
equivalent employees are shown with absolute
values. All ratios are calculated using the
underlying amounts rather than the rounded
amounts.
5.2
Prevention of bribery &
corruption
5.3
Human rights
5.4
Sustainable sourcing
5.5
Responsible tax
5.6
Community investment
6
Appendix
6.1
Our yearly progress on our
targets and ambitions
6.2
Material topics and subtopics
reference table
6.3
Methodologies
6.4
Investments – KPI yearly
progress
6.5
Career level distribution of our
workforce
6.6
Swiss legal requirements (CO
Art. 964b)
6.7
TCFD reference table
6.8
Assurance scope visualization
7
Independent assurance report
1 1www.zurich.com/sustainability/strategy-and-reporting/climate-transition-plan
2 2Comprising Zurich Insurance Group Ltd and its subsidiaries, the Group or Zurich.
3 3Determined by scope 1 and 2 for our customers’ emissions using the PCAF insurance-associated emissions methodology for commercial lines, covering customers with revenues
greater than USD 1 billion.
4 4www.zurich.com/sustainability/strategy-and-reporting/strategy
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Introduction   |  Governance  |  Planet  |  Customers  |  People
1. Introduction and strategy
Sustainability is about the long-term
success of our business.
1 Linda.png
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We are continuously strengthening our
approach to sustainability to help enable
our customers to succeed in the transition
to a more resilient future.”
Linda Freiner
Group Chief Sustainability Officer (Group CSO)
1.1 Our sustainability journey
1.2 Stakeholder overview
Our journey on sustainability reporting continues to evolve with our ambition to provide clear, comprehensive and
decision-useful information on our progress along our key sustainability indicators on page 128. This year’s report marks
important progress in implementing our climate transition plan 1 towards our ambition to become a net-zero business by
2050, across insurance, investments and operations. It highlights both achievements and areas requiring continued attention.
As part of this progress update, we 2 report on our first interim milestone of our customer engagement where we
conducted engagements with 77 of our large insurance customers 3 between the publication of our climate transition
plan in September 2024 and September 2025, exceeding our target of 65.
In parallel, our double materiality assessment (DMA) has been reviewed, with all material topics reconfirmed. This
enables our disclosures to continue to reflect the issues most relevant to our internal and external stakeholders and our
business.
We continue to be guided by our Sustainability Framework, 4 focusing on our customers, our planet and its people as the
cornerstones of a resilient organization and therefore, the report is clustered into those three main focus areas. This
year’s report represents a progress update toward our qualitative ambitions and quantitative targets, measuring how far
we have come in one year since the launch of our climate transition plan, while keeping a clear line of sight on the work
that lies ahead.
1 1www.zurich.com/sustainability/strategy-and-reporting/reporting/sustainability-report
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Introduction   |  Governance  |  Planet  |  Customers  |  People
Figure 1
Our sustainability reporting journey
Figure 1 arrow.jpg
FY 2021
FY 2022
FY 2023
FY 2024
FY 2025
Progress of our
sustainability
report (part of the
Annual Report)
SASB & WEF: first-
time partial
reporting.
TCFD: first
performance of
climate risk scenario
assessment.
– Reporting on
Zurich’s
sustainability pillars.
– New KPIs
developed and
measured: e.g.,
sustainable
revenues.
Limited assurance
received on most
material KPIs.
SASB & WEF &
TCFD : enhancement
across frameworks.
Expansion of
scenario-based
climate risk
assessment and
disclosure of
additional asset
classes.
Additional KPIs mainly
capturing Investment
management, claims,
digital training,
procurement.
Reasonable
assurance received
on environmental
KPIs.
– Compliance with new
requirements under
the Swiss CO on
non-financial
reporting.
– First shareholders’
advisory vote on
Sustainability Report
at the AGM 2024.
– Compliance with the
Swiss Ordinance on
Climate Disclosures
including transition
plan and TCFD
(already reported) .
– Focus on enhancing
the sustainability
report by
streamlining and
improving its content
providing progress
update on our
climate transition
plan.
– Compliance with the
Swiss Ordinance on
Climate Disclosures
with the publication
of our climate-related
disclosures in a
machine-readable
format.
Relevant
regulatory
developments
– FINMA disclosure
requirements on
climate risk apply.
– FINMA guidance on
climate risk
disclosures applies.
– New requirements
under the Swiss CO
on non-financial
reporting apply.
– TCFD and transition
plan – mandatory
under the Swiss
Ordinance on
Climate Disclosures.
– TCFD disclosures to
be published in a
machine-readable
format under the
Swiss Ordinance on
Climate Disclosures.
SR: Sustainability Report
SASB: Sustainability Accounting Standards Board - standard for the insurance industry
WEF: 21 core metrics World Economic Forum - Stakeholder Capitalism Metrics
Swiss CO: Swiss Code of Obligations
TCFD: Task Force on Climate-related Financial Disclosures
AGM : Annual General Meeting
Basis of presentation
This sustainability report is based on applicable Swiss legal requirements, including under Article 964a-964c of the
Swiss Code of Obligations and the Swiss Ordinance on Climate Disclosures, mandating compliance with TCFD
requirements. It is also based on internationally recognized standards and frameworks, including the Sustainability
Accounting Standards Board (SASB). It also provides interoperability with global standards while recognizing the
continued challenges of diverging jurisdictional reporting requirements.
Our reporting covers the period from January 1 to December 31, 2025, unless otherwise indicated. The structure of this
report is guided by our double materiality assessment, conducted in line with the Corporate Sustainability Reporting
Directive (CSRD).
We continue to apply a ‘disclose or explain’ approach. All indicators are presented within the report and labeled by their
relevant sustainability focus area and reporting framework. Where data is extrapolated to present an annualized view,
this is clearly indicated in footnotes of the respective tables. In addition, we provide detailed index tables mapping our
disclosures to SASB, and our position on the Bloomberg Gender Equality Index. 1
In 2025, we refined the set of external frameworks to focus on those most directly relevant to our regulatory
requirements and our reviewed DMA. As part of this streamlining, we no longer report against the World Economic
Forum’s International Business Council (WEF / IBC) and discontinued disclosing the GRI index table. This change
recognizes that the information previously aligned with WEF / IBC is fully embedded within our core reporting approach,
including our Sustainability Framework.
Legend of icons used
External frameworks and our standards
Impact area
TCFD.svg
SASB.svg
Z.svg
DMA icon.svg
E.svg
S.svg
G.svg
TCFD
SASB
Zurich
Sustainability
Framework
Double
Materiality
Assessment
Environmental
impact
Social
impact
Governance
impact
1 1For more information on our business model, please refer to the Group overview on pages 15 to 18.
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Introduction   |  Governance  |  Planet  |  Customers  |  People
1.1 Our sustainability journey
Impact_Area_Z_G.svg
Insurance acts as a societal safety net for us all. We use our expertise as a risk manager to enhance resilience to natural,
societal, economic and financial risks. For us, sustainability is a business opportunity as well as an urgent global
imperative. That is why we have integrated sustainability across our business, both globally and locally. 1 As a global
insurer we work with our stakeholders in compliance with applicable laws and regulations, to support a more sustainable
future for our customers and set up our business for success in a rapidly changing world.
1.1.1 Our Sustainability Framework
We have been working to integrate sustainability across our business strategy for many years through our Sustainability
Framework, using technology, innovation, learning, partnerships and governance as key enablers of implementation.
In 2025, we continued to execute on our Sustainability Framework, especially in relation to enabling our commercial
customers’ resilience and supporting their transition journey, as outlined in our climate transition plan. As a risk manager,
risk carrier and institutional investor, we want to support individuals and organizations to succeed in the transition to a
more resilient future.
Figure 2
Sustainability Framework – Our qualitative ambitions and quantitative targets in 2025 1
Sustainability_1_Digital_RGB circle.svg
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Work_Sustainability_2_Digital_RGB (1).svg
Customer: Support
transformation towards
a more sustainable future
Grow sustainable revenue and risk
advisory business.
Increase climate solutions
investments to 6 percent of assets
under management until year-end
2029. 2
Deliver on our data and responsible
AI commitment.
Planet: Mitigate
and adapt to
climate change
Execute on our climate
transition plan.
Interim 2030 target set for
operations, investments and
underwriting.
75 percent of managed
procurement spend (MPS) with
suppliers with net-zero targets by
2030. 3,4
People: Future proof
our people and enable
more to thrive
Increase share of internal hires.
Sustain inclusive and equitable
workplaces for everyone.
Support people to protect their
physical, mental, financial and social
wellbeing.
1 www.zurich.com/-/media/Project/Zurich/Dotcom/investor-relations/docs/investors/Chairmans-Roadshow-2025.pdf
2 Equivalent to approximately USD 10 billion. Estimated based on AuM 2023. Any portfolio activity will be subject to market conditions and potential other constraints.
3 MPS means the spend of approximately USD 2 billion annually managed centrally by Zurich’s Procurement and Supply Chain Management function on goods and services that are
required to enable Zurich to maintain and develop its operations. In 2025, we successfully reduced the MPS reporting time lag thanks to a series of technical improvements. As a
result, the reported MPS values now reflect the period from October 2024 through September 2025.
4 We consider a supplier to have science-based targets when their emission reduction targets are approved by a scientifically accredited body or otherwise require a reduction of at
least 42 percent in scope 1 and 2 emissions by 2030.
1.1.2 Assessing materiality
Impact_Area_Z_DMA.svg
In 2025, we reviewed our DMA to assess whether any updates were needed following the comprehensive, bottom-up
evaluation conducted in 2024, that was aligned with CSRD standards. By bringing together insights from numerous
internal subject matter experts and benchmarking our assessment against peers, we aligned our understanding of
materiality with the most recent trends and developments over the past 12 months.
Overall, our 2025 review findings confirmed no significant changes to the overarching materiality established in 2024,
despite the evolving external landscape. When considering the developments over the past 12 months, our 2025
review has reinforced the importance of three key material subtopics:
Climate change mitigation (E1) – Diverging global transition trajectories and varying national climate commitments
present challenges to customer engagement on climate action, potentially impacting progress toward our emissions
reduction targets. Escalating projected economic losses arising from the impacts of climate change reinforce the
critical importance of proactive mitigation measures across our business.
Climate change adaptation (E1) – Increased public focus on climate adaptation and resilience building in the face of
physical climate risks intensifying, has reinforced this topic's materiality. Stakeholder expectations for insurers to actively
contribute to adaptation planning continue to grow alongside projections of increasing climate volatility and impact severity.
Training & skills development (S1) Workforce development needs are emerging from our digital transformation
priorities and AI integration initiatives. The critical importance of data literacy, responsible AI practices, and agile
methodologies requires comprehensive upskilling programs to maintain competitive advantage and operational
excellence.
1
1For an overview of the topics and subtopics in our Sustainability report, see Appendix 6.2 Material topics and subtopics reference table on page 207 .
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Figure 3
Double materiality matrix
Double materiality graphic p123.jpg
Material
Topic
Subtopic
l
Climate change (E1)
– Climate change mitigation1
– Climate change adaptation1
l
Own workforce (S1)
– Equal treatment and
opportunities for all
– Working conditions
– Training and skills development 1
l
Consumers and
end users (S4)
– Information-related impacts for
consumers and/or end users
– Access to (quality) information
l
Business conduct (G1)
– Corporate culture
– Protection of whistleblowers
Climate change
(E1)
Consumers
and end users
(S4)
Own workforce
(S1)
Business conduct
(G1)
1 1Reinforced topic through our 2025 DMA review.
These most material topics and subtopics are covered as follows: We elaborate on climate change in chapter 3. Our
planet (see pages 141 to 175), on consumers and end users in chapter 4. Our customers (see pages 176 to 189), on
our own workforce in chapter 5. People (see pages 190 to 204), and on business conduct in section 5.2 Prevention of
bribery & corruption (see pages 199 to 200). 1 Moving forward, we will continue to monitor ongoing and emerging trends
that likely influence the risks, opportunities and impacts associated with the specific subtopics that affect our business
and stakeholders.
1 1For more information on our Sustainability Framework, see section 1.1.1 Our Sustainability Framework on page 132.
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1.2 Stakeholder overview
Taking into account our stakeholders’ needs is crucial in the identification of our sustainability priorities. This is why we
actively engage with them in different ways. Stakeholder engagement allows us to get valuable insights, which we
include in our decision-making processes. The feedback we collect helps us anticipate and mitigate potential risks and
align our sustainability strategy with both internal and external expectations, thus strengthening the foundation of our
Sustainability Framework 1 and fostering the transparency and trustworthiness of our reporting.
Figure 4
Our key stakeholder groups
125.jpg
1.svg
Customers
We build meaningful
relationships with our customers
and improve their experience
by understanding their needs.
We support their sustainability
transition by expanding
our range of sustainable
products and
services.
2.svg
7.svg
Local communities
We invest in our communities,
working closely with the Z Zurich
Foundation 1 (the Foundation)
and through the efforts of our local
offices around the world. 2
Shareholders
We engage consistently and
openly with investors, analysts,
rating agencies and proxy advisors
to communicate our approach
to sustainability and performance,
and get invaluable insights
into their expectations.
6.svg
Our
Stakeholders
3.svg
Governments, regulators
and standard setting bodies
We foster and maintain strong, trusted
relationships with regulators,
policymakers and standard setting
bodies to support our sustainability
objectives.
Employees
We support our people
to perform at their best and build
skills for long-term employability
in an environment where they
feel included, engaged and
inspired.
5.svg
4.svg
Asset managers
We drive meaningful change through
strong relationships with asset
managers, setting social and
environmental standards across a
variety of sustainability topics.
Suppliers
We aim to work with suppliers
who share our values, and we expect
high standards of business conduct
from those who represent us
or do business with us.
1 The Foundation is a Swiss-based charitable foundation established by members of the Group. It is the main vehicle by which we deliver on our global community investment strategy.
2 Our Group and employees contribute through fundraising, volunteering and cash contributions whereas the Foundation carries out community investment activities. Excluded are
employees of Zurich Cover-More and of Farmers Group, Inc. (FGI). FGI, a wholly owned subsidiary of the Group, and certain of its subsidiaries provide certain non-claims services
and ancillary services to the Farmers Exchanges in the U.S. as their attorney-in-fact and receive fees for their services. The Group has no ownership interest in the Farmers
Exchanges.
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Engagement
1.svg
Customers
Listening to retail customers through Transactional Net Promoter Score (TNPS) and brand
consideration surveys.
Leveraging data to better understand our customers and their needs.
Relationship Net Promoter Score (RNPS) studies and surveys with brokers.
Actively engaging with our commercial customers who materially contribute to our portfolio emissions.
Addressing the empathy gap by actively listening, understanding and responding to our customers’
needs at every stage of their journey.
2.svg
Shareholders
Chairman annual roadshow.1
Meetings between shareholders and proxy advisors with Group CSO and Group Chief Underwriting
Officer.
’Sustainability Guide to Zurich’ presentation2 updated annually.
3.svg
Employees
Regular personal development conversations.
Online and work-based skill development.
Inclusion networks, Employee Resource Groups (ERGs) and volunteering opportunities.
Employment relations and occupational health & safety representation.
Employee events, including leadership forums, webcasts, townhalls and off-sites.
Annual Zurich Experience Survey (ZES).
4.svg
Suppliers
Integration of environmental, social and ethical business factors into procurement decisions.
Supplier due diligence, training and events.
Meetings with key suppliers to emphasize our net-zero ambitions and how they can play their part by
engaging in their own net-zero aligned climate action.
5.svg
Asset
managers
Collaborating with asset managers in highlighting best practice for climate conscious active
ownership.
Have a strong asset manager engagement process to systematically address climate related
stewardship.
6.svg
Governments,
regulators
and standard
setting bodies
Direct dialogue with regulators and policymakers across our key markets and on topics where we
have relevant insight and expertise.
Participation in industry dialogues through trade associations.
Responses to consultations in order to help inform supportive policy.
Thought leadership activity, including production of reports and participation in events.
Actively participating in sector initiatives and standard setting bodies, such as the PRI, NZAOA, ICMA
and OPIM.3
7.svg
Local
communities
We share our resources and expertise to help build more resilient communities, adding value beyond
our core business activity, including through volunteering, fundraising and other initiatives.
1 www.zurich.com/-/media/project/zurich/dotcom/investor-relations/docs/investors/chairmans-roadshow-2025.pdf
2 www.zurich.com/-/media/project/zurich/dotcom/investor-relations/docs/investors/2024-a-guide-to-esg-at-zurich.pdf?v=1
3 Principle for Responsible Investor (PRI), Net-Zero Asset Owners Alliance (NZAOA), International Capital Market Association (ICMA), and Operating Principles for Impact
Management (OPIM).
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Impact
1.svg
Customers
Improving customer communication through delivery of empathy training at service and claims centers.
Use of TNPS feedback to redesign customer journeys.
Greater understanding of customers' transitions and their emerging needs.
Supporting product and service innovation with a focus on resilience.
Further integrating resilience insights into our insurance business.
2.svg
Shareholders
Increasing understanding of our shareholders’ expectations allows us to align our sustainability priorities.
Enhancing transparency in tracking progress towards targets. 1
Further developing remuneration framework and reporting transparency.
Developing best practice in sustainability strategy and reporting.
3.svg
Employees
Increasing employee engagement – and thereby business performance – by listening to and
including employees' perceptions and experiences.
Enabling employees to be at their best, and build skills for long-term employability.
4.svg
Suppliers
Effectively managing environmental, social, ethical, and human rights risks in our supply chain.
Increasing the percentage of our managed procurement spend (MPS) with suppliers that have
science-based and net-zero targets.2
Working to decarbonize our supply chain by supporting small and mid-sized suppliers to transition in
collaboration with the SME Climate Hub. 3
5.svg
Asset
managers
Drive stronger sustainability practices by engaging with our private debt asset managers on data
collection, disclosure and reinforcement of their own engagement towards portfolio companies.
Mobilize our asset managers to engage with high-emitting investee companies, especially with those
where strong geographic and cultural ties can amplify impact through these relationships.
6.svg
Governments,
regulators
and standard
setting bodies
Shaping development of supportive policy frameworks.
Limiting risk of unintended consequences from new regulations.
Informing public policy debates and raising awareness of opportunities, e.g., through use of insurer
risk insights to help improve resilience through timely investment in risk reduction.
Driving best practice in standard setting and market engagement to address systemic climate risk,
through leadership roles in initiatives such as the NZAOA, ICMA and OPIM.
7.svg
Local
communities
Helping communities disproportionately affected by the climate crisis adapt and thrive.
Collaborating to create sustainable development and positive impact in the communities where we
are active.
1 For more information on our progress towards targets, see section 6.1 Our yearly progress on our targets and ambitions on pages 205 to 206.
2 MPS means the spend of approximately USD 2 billion annually managed centrally by Zurich’s Procurement and Supply Chain Management function on goods and services that are
required to enable Zurich to maintain and develop its operations. In 2025, we successfully reduced the MPS reporting time lag thanks to a series of technical improvements. As a
result, the reported MPS values now reflect the period from October 2024 through September 2025. We consider a supplier to have science-based targets when their emission
reduction targets are approved by a scientifically accredited body or otherwise require a reduction of at least 42 percent in scope 1 and 2 emissions by 2030. We consider a
supplier to have net-zero targets when their net-zero target is approved by a scientifically accredited body or otherwise has a public target to neutralize any residual scope 1 and 2
emissions by 2050.
3 For more information on the SME Climate Hub, see www.zurich.com/sustainability/planet/sustainable-sourcing#helping-suppliers-reach-net-zero.
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Our progress in 2025
We strengthened customer trust by improving TNPS scores, and increased retention in several customer segments. Our
shareholders and leading ESG agencies recognized our continued effort. We earned a third place among insurers in Forbes’
Best Employers and were recognized by CDP as Supply Chain Climate Change Engagement Leader for the third consecutive
year. We advanced our sustainability engagement, influenced policy on climate resilience, and delivered impactful
partnerships and volunteering initiatives that enhanced resilience.
1.svg
Customers
Improved TNPS scores across our business.
Improved Claims TNPS scores.
Solid brand consideration across markets.
Overall retention rates remained resilient, with variation across customer segments. 1
2.svg
Shareholders
Clear and increased shareholders’ support for the advisory vote of the Sustainability report 2024 at
the AGM.
Recognition of our sustainability leader status by main ESG rating agencies. 2
3.svg
Employees
Evolved strategic people priorities to focus on enhancement of core skills and upskilling in digital, AI,
and data. 3
Improved female representation in senior management.4
Improved rank and achieved third place among insurance companies in the Forbes World’s Best
Employers award. 5
Global rollout of AI-enabled tools to augment employees’ impact. 6
4.svg
Suppliers
Suppliers improved their understanding of our Sustainability Framework, in particular our net-zero
ambitions.
Recognized by CDP as Supply Chain Climate Change Engagement Leader for the third consecutive
year.
5.svg
Asset
managers
Engaged with asset managers who fell short of our expectations regarding the consistent integration
of ESG and climate-related considerations into their investment progress, ensuring they take
corrective action and align with our principles.
6.svg
Governments,
regulators
and standard
setting bodies
Initiated engagement with regulators and standard setters on nature reporting.
Engaged proactively with policy makers on the issues of extreme weather, protection gaps, and
resilience through discussion papers and policy discussions at local, regional and international level
(EU, COP30, London and New York Climate Weeks).
Publication and engagement around research report ‘Safeguarding our energy future’ designed to
highlight practical and policy solutions to reduce physical climate risks to renewable energy
infrastructure in Europe. 7
7.svg
Local
communities
The Zurich Climate Resilience Alliance and the Urban Climate Resilience Program partnered with
local and global organizations to implement tailored solutions in 24 countries, where community
resilience is actively measured and improved.
In 2025, we supported 40+ volunteering initiatives by teaming up with the Foundation as part of the
Customer and Distributor Community Engagement program, working together with our customers
and distribution partners on joint community goals. 8
1 For more information on our retention rates, see section 4.1.3 Customer-centricity in action on pages 177 to 178.
2 MSCI - "AAA" rating; ISS - "Prime status" (Decile rank: 1); Sustainalytics - 14.8 (low risk); FTSE4Good - 4.4 (out of 5.0).
3 For more information on learning and development, see www.zurich.com/about-us/our-people/skills as well as section 5.1.1 Careers and work on pages 193 to 195.
4 For more information on representation of all genders across the organization, see section 5.1.2 Inclusion and belonging on pages 196 to 198.
5 www.forbes.com/lists/worlds-best-employers/
6 For more information on learning and development, see www.zurich.com/about-us/our-people/skills as well as section 5.1.1 Careers and work on page 194.
7 For more information on how we help our commercial customers be more resilient, see section 4.2.3 Innovating for our commercial customers on page 183, or see the full report
‘Safeguarding our energy future’ online at www.zurichresilience.com/industries/energy.
8 www.zurich.foundation/engaging-with-us
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2. Governance
Sustainability is embedded
in our governance framework .
2 Katja.png
Quotes_open.png
Our governance framework is grounded
in trust and accountability, and enables us to
deliver long-term value to our stakeholders.”
Katja Roth Pellanda
Group General Counsel
2.1 Governance around climate-related risks and opportunities
2.2 Impact of climate-related performance on remuneration
Impact_Area_Z_G.svg
The Boar d of Zurich Insurance Group Ltd has the ultimate responsibility for the Group’s success, for delivering long-
term sustainable value. It sets our values and standards, and establishes a framework of effective controls. As part of its
strategic responsibility, the Board approves our sustainability strategy and objectives (including the Sustainability
Framework), including non-financial targets with a material impact on the Group. It is supported by its Board Committees
within their respective core mandates:
The Governance, Nominations and Sustainability Committee (GNSC) recommends our sustainability strategy and
objectives, reviews the climate transition plan and exercises oversight on sustainability-related matters.
The Audit Committee exercises oversight of sustainability reporting.
The Risk and Investment Committee exercises oversight of risks, including sustainability risks.
The Remuneration Committee evaluates the remuneration architecture, including incentive plans which are linked to
appropriate performance criteria supporting the strategy’s execution.
At management level, accountability for different areas of expertise, including sustainability aspects related to each of
these areas, is assigned to an Executive Committee (ExCo) member or a Group CEO direct report. By opting for an
integrated approach, our existing governance bodies are responsible for sustainability-related topics that concern their
field of expertise.
In addition, the Group Chief Sustainability Officer (Group CSO), who reports into the Group CEO, is responsible for
driving our Sustainability Framework and acting as a sounding board for strategic alignment of global sustainability
priorities to assure a consistent approach and to facilitate oversight. The Group CSO is also responsible for monitoring
progress with respect to the sustainability priorities and targets, and reporting thereon to the GNSC, the Group CEO and
the ExCo.
The Group Sustainability team, reporting to the Group CSO, drives the development of sustainability priorities across our
businesses, and supports regions, countries and functions with implementation by providing centralized expertise,
facilitating collaboration and knowledge sharing, and ensuring that action plans are in place.
Strategy development and its implementation is facilitated by the Sustainability Executive Team, which comprises
sustainability heads of relevant functions, and which is chaired by the Group CSO.
Regions and countries are operationally responsible for implementing the sustainability strategy developed at Group
level. The strategy implementation is reviewed and monitored through quarterly internal scorecards. Progress toward
climate-related targets across regions and countries is discussed at least annually as part of regular business
performance review meetings. This is in addition to regular monitoring performed at Group level across key business
functions.
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Figure 5
Sustainability is embedded in our governance framework
Overall strategic
responsibility and
oversight
Board of Directors
Responsibility within
area of expertise
Governance,
Nominations and
Sustainability Committee 1
Sustainability strategy,
oversight and monitoring of
approach to sustainability
Audit
Committee
Financial and sustainability
reporting, disclosure, internal
controls and external audit
Risk and Investment
Committee
Oversight of risk profile and
risk management framework
and investment process
(including sustainability risks)
Remuneration Committee
Remuneration architecture
and performance
metric achievements
(including sustainability
metrics)
ArrowUpInCircle.png
Overall
management
responsibility
Group CEO
Responsibility within
area of expertise
Group Chief Sustainability Officer2
Drives sustainability strategy,
monitors progress
ExCo members
Subject matter responsibility 
(including sustainability
strategy implementation)
CEO direct reports
Implementation, people
sustainability, advisory, controls
Sustainability
responsibility
by management
committee or team
Sustainability Executive Team2
Development of sustainability priorities
and support strategy development,
implementation and alignment
Management committees
Subject matter responsibility
including sustainability reporting risk,
investment strategy
ArrowUpInCircle (1).png
Operational
responsibility
and strategic
implementation
Countries and businesses
1 Specific sustainability responsibility.
2 Dedicated sustainability responsibility.
2.1 Governance around climate-related risks and opportunities
Impact_Area_TCFD_G.svg
The organization’s governance around climate-related risks and
opportunities
As outlined above, the governance around sustainability-related topics – including climate and nature – is integrated
into our governance structure.
The GNSC has been mandated by the Board to oversee our approach and conduct with regard to sustainability. The
GNSC was engaged on several strategic topics throughout 2025, including a deep dive into the execution of our
responsible investment targets and our climate transition plan following the first year of its release. This update focused
on progress in the delivery of targeted growth in sustainable revenues, targeted reductions in operational emissions and
delivery of our customer engagement plan. Outcomes of scenario-based climate risk assessments inform our
assessment of strategic resilience, with the Group CSO reporting the consolidated set of material actions arising from
the scenario-based climate risk analysis to the GNSC after confirming with the ExCo for Group CEO approval.
Oversight with respect to sustainability risks, including risks associated with environmental topics such as climate
change and nature loss, is achieved through regular updates to the Risk and Investment Committee from the Group
Head of Sustainability Risk.
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The accountability for sustainability, including climate and nature-related risks and opportunities, within each area of the
business rests with relevant ExCo members and Group CEO direct reports. Responsibilities for such a role include
contributing to the development and implementation of our climate transition planning, assessing and managing
climate-related risks and opportunities, managing progress against climate-related corporate targets and value chain
engagement on climate-related issues. Furthermore, environmental topics, including climate change, are considered as
part of mergers and acquisitions decision-making and due diligence processes.
Further information on sustainability risk and its governance is set out in the risk review (see pages 224 to 255). Further
information on our metrics and targets is available in section 3.3 Our targets and metrics of this sustainability report (see
pages 162 to 175).
2.2 Impact of climate-related performance on remuneration
Impact_Area_TCFD_G.svg
Sustainability-related actions, including the support of the transition to net-zero, are reflected in the annual objectives for
employees, including the ExCo members, where relevant. The corresponding achievements are considered in the
individual performance assessment and in the determination of awards under the Group’s short-term incentive plan
(STIP).
In line with our climate transition plan, we continued to strengthen the link between climate-related performance and
leadership accountability. Our long-term incentive plan (LTIP) includes a sustainability performance metric focused on
operational CO2e emissions, weighted at 10 percent. Starting with the 2025-2027 performance period, the LTIP also
includes financed emissions intensity, weighted at 10 percent. This metric focuses on metric tons of CO2e emissions
(scope 1 and 2) per USD million invested of our listed equity and corporate bond holdings. This increased the total
weighting of sustainability-related performance metrics within the LTIP from 10 to 20 percent, underscoring our role in
facilitating a low-carbon economy. The LTIP is used for a defined group of our most senior positions, including all ExCo
members.
Looking ahead, we will maintain this weighting for the sustainability-related performance metrics in the 2026-2028
performance period.
Both the STIP and LTIP are further described in our remuneration report (see pages 93 to 99 and page 120 ).
The members of the Board receive fixed remuneration as an annual fee, of which half of the basic fee is paid in cash and
Impact_Area_TCFD_G.svg
half in five-year sales-restricted shares which are not subject to the achievement of any specific performance
conditions.
ReadMore icon 50percent Dove.svg
Read more on Board fees in the remuneration report:
Pages 102 to 105
1 1For further details on how we assessed materiality and what is relevant to us, please refer to section 1.1.2 Assessing materiality on pages 132 to 133.
2 2E.g., revenues resulting from sustainable solutions, see section 4.2.1 Revenues from sustainable solutions on pages 179 to 182 .
3 3Climate change has been identified as one of our most material topics. For more information, see section 1.1.2 Assessing materiality on pages 132 to 133 .
4 4In order to simplify the structure, we embedded governance around climate change in Chapter 2. Governance on pages 138 to 140.
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3. Our planet
Taking action today
to safeguard tomorrow.
3 Linda.png
Quotes_open.png
When it comes to a changing climate,
the cost of inaction is far higher than
the price of prevention and protection.”
Linda Freiner
Group Chief Sustainability Officer
3.1 Strategy
3.2 Our view on climate risk
3.3 Our targets and metrics
Our review of the double materiality assessment confirmed climate change mitigation and adaptation as the most
Impact_Area_Z_DMA.svg
material environmental topics, underscoring their centrality to our strategy. These priorities guide our climate transition
across insurance, investments and our operations. 1
A stable climate and healthy, diverse natural environment are critical to continuing human and economic development.
Impact_Area_TCFD_E.svg
Environmental challenges, including climate change and nature loss, impact the real economy which we insure and
invest in, and ultimately can impact on our long-term value. Understanding, measuring and managing these impacts –
while seizing the opportunities that arise from the transition, is essential to creating sustainable value for our
stakeholders.
We continue to see the effects of climate change around us. The record-breaking heatwaves, floods, droughts and
wildfires we have witnessed in recent years are expected to become more frequent and severe in the coming years. Our
climate transition plan outlines our approach and role in addressing these challenges, focusing on helping society
become more resilient whilst enabling an economy-wide transition to net-zero.
As insurer and risk manager, w e also understand that safeguarding nature is fundamental to sustaining a healthy,
thriving world and to enable sustainable growth and prosperity. Ongoing ecosystem loss weakens nature’s ability to
absorb carbon, intensifying climate change and triggering further environmental degradation. This creates a harmful
cycle that undermines the resilience of our physical environment. These interconnected risks impact our business and
our customers who rely on a strong and stable economy.
That is why we aim to further deepen our understanding of nature-related risk and help customers to better manage and
prevent these risks, especially where they amplify climate-related perils.
While environmental topics beyond climate are considered as part of our approach to sustainability, 2 understanding and
managing climate change impacts remains a particular focus. 3 This section presents our disclosure in line with the
recommendations of the TCFD and represents our assessment of the resilience of our strategy to climate change risk. 4
For our climate risk management activities, refer to section 3.2 Our view on climate risk on pages 143 to 161.
3.1 Strategy
Impact_Area_TCFD_E.svg
The actual and potential impacts of climate-related risks and opportunities
on the organization’s businesses, strategy and financial planning
3.1.1 Our progress on our climate transition plan
Climate change presents a dual imperative. The world must rapidly reach net-zero emissions to avoid the most
damaging impacts and simultaneously build greater resilience against the physical hazards which will continue to grow
even as we transition. As a risk manager, risk carrier and institutional investor, we play our role in helping to mitigate
climate-related risks and financing the transition.
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Our climate transition plan is built around four pillars and outlines how we are executing on our net-zero commitment:
Table 2
Our climate transition plan
How we delivered on the four pillars
of our climate transition plan in 2025
Net zero icon 1.svg
Net zero icon 2.svg
Net zero icon 3.svg
Net zero icon 4.svg
Enabling an economy-
wide net-zero transition
Making Society
more resilient
Advocating for
supportive policies
Evolving how
we operate
For more than 150 years, we have
protected individuals and
organizations against risk so they
can invest in the future with
confidence. Today, this includes
supporting our customers and
investee companies to succeed in
the transition to net-zero. We
believe a successful transition will
support our business.
Climate hazards are likely to
intensify for decades to come, even
if the world reaches net-zero by
2050. We are using our expertise to
help more companies, cities and
communities better understand,
prevent and reduce risks before
they materialize, while also
supporting them to build back
better after loss and damage.
Our net-zero ambition is dependent
on the transition of the real-world
economy and an effective public
policy framework. That’s why we
want to put our data, expertise and
global network to use in shaping
and advocating for policies that can
help achieve a just, resilient and
economically successful transition.
We are continuing to decarbonize
our own operations and supply
chain. We are investing in our
people and fostering a culture of
learning and knowledge sharing so
that our organization evolves with
our ambition. This enables our
employees to engage with
customers, suppliers and the
companies we invest in on their
transition journey.
In 2025, we did so by:
Conducting engagements with 76
large corporate customers and by
engaging with 4 investee
companies on their transitions.
Scaling climate solutions to 6.9
percent of AUM in our proprietary
investment portfolio.
Reducing the intensity of
insurance-associated emissions in
our large corporate customer
portfolio by 10.6 percent 1
compared with the 2022 baseline.
Reducing the emissions intensity
of our listed equity and corporate
bond investments by 59 percent,
and the emissions intensity of our
direct real estate investments by
36 percent in 2024 compared with
the 2019 baseline. 2
For more details, see section 3.3
Our targets and metrics on pages
162 to 175 .
In 2025, we did so by:
Launching the Climate Spotlight
in ZRS, an interactive digital
platform to help customers with
climate risk modelling across
their physical locations and
global site portfolio.
Demonstrating continued
thought leadership; publication
of Safeguarding our Energy
Future white paper.
Supporting vulnerable
communities through two Z
Zurich Foundation programs:
Zurich Climate Resilience
Alliance in 15 countries and the
Urban Climate Resilience
Program in 13 cities.
In 2025, we did so by:
Active engagement at COP30,
New York Climate Week, and
London dialogues. We
consistently positioned resilience
at the heart of climate policy
debates, highlighting the critical
role of insurance and the need to
build long-term resilience.
Contributing to policy
consultations, such as GFANZ 3
nature transition planning, to
ensure that our expertise informs
the development of robust,
forward-looking climate policies.
In 2025, we did so by:
Continuing to decarbonize our
own operations, delivering a 68.8
percent reduction since 2019
(see section 3.3.2 Our
performance metrics o n page
173 ) .
Ongoing engagement to
decarbonize our supply chain -
67.7 percent of managed
procurement spend 4 with
suppliers that have set science-
based targets 5 (see section 3.3.2
Our performance metrics on
page 175) .
Promoting our internal
Sustainability Academy and
evolving the offer of functional
training.
Building the talent pipeline in our
global energy underwriting
business, see also section 4.1.4
Sustaining our commitment on
page 178.
1 2025 data is based on an initial estimation for our 2025 portfolio emissions based on the relevant 2025 in-scope portfolio premium, however relying on previous years’ reported
customer emission data.
2 2024 represents the latest year with final data. The 2025 dataset relies on a developing estimation methodology and is therefore not yet compared with the 2019 baseline.
3 The Glasgow Financial Alliance for Net Zero (GFANZ) is an independent, private-sector-led initiative focused on mobilizing capital and removing barriers to investment in the global
transition.
4 MPS means the spend of approximately USD 2 billion annually managed centrally by Zurich’s Procurement and Supply Chain Management function on goods and services that are
required to enable Zurich to maintain and develop its operations. In 2025, we successfully reduced the MPS reporting time lag thanks to a series of technical improvements. As a
result, the reported MPS values now reflect the period from October 2024 through September 2025.
5 We consider a supplier to have science-based targets when their emission reduction targets are approved by a scientifically accredited body or otherwise require a reduction of at
least 42 percent in scope 1 and 2 emissions by 2030.
Supporting a successful transition and building societal resilience offers the prospect of a stronger, more prosperous
future that will ultimately benefit our customers, the companies we invest in, and our own business. There will be
setbacks and challenges, but the price for inaction is far higher than the price of prevention and protection.
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3.2 Our view on climate risk
Impact_Area_TCFD_E.svg
The processes used by the organization to identify, assess and manage
climate-related risks
3.2.1 Integration of climate risk within the overall risk management framework
Physical and transition risk will play out over coming decades with pervasive impacts to the global economy and
potentially our business, if they are not adequately managed. Understanding and managing potential impacts is an
important aspect of maintaining our short- and longer-term profitability. Over the medium to long term, physical risk is
expected to increasingly impact economic growth. The new technologies, energy generation and construction
methods expected to evolve as part of the transition to a net-zero economy will serve to influence the size and
composition of the global economy.
The long time horizons over which climate change will play out, introduce uncertainty around the degree to which
physical or transition risk shapes the future global economy. This further depends on the nature of public policy
frameworks introduced over the coming decades. As the global economy evolves in response to the changing climate,
our business will be impacted, most notably through shifts in demand for our products, evolving loss patterns
associated with those products and changes to the value of our assets and liabilities.
Our approach to climate risk
We consider impacts from climate change to be drivers for other risks, such as market or natural catastrophe risks. Our
approach to managing climate risk is embedded in our multi-disciplinary, Group-wide risk management framework, with
the objective of informed and disciplined risk taking. The risk management framework is based on a governance process
starting from our Board that sets forth clear responsibilities for taking, managing, monitoring and reporting risks.
Our risk management framework allows us to manage near-term impacts and navigate highly uncertain outcomes over
the medium to long term. Assessments of the evolving physical and transition risk landscape are integrated into our
underwriting and investment strategies.
Over the short term, we use sophisticated natural catastrophe modeling, with a focus on underwriting activities,
to support profitability and management of accumulation risk. The models account for changes in frequency and
severity of perils. The modelled outcomes inform our capital and solvency assessment, as well as our financial
planning and reinsurance strategy. This approach is supplemented by our proprietary Total Risk Profiling™
methodology, which allows us to assess risks in terms of severity and likelihood. This creates a relative rating for all
risks, including specific aspects of climate risk (e.g., physical and transition risks), and supports the definition and
implementation of mitigating actions.
For the medium to long term, we complement our short-term management of climate-related risks through the use of
scenario-based climate risk analysis, which allows us to assess the strategic implications of climate change over
time horizons extending beyond the financial cycle and assess the resilience of our strategy to potential climate
risks. We employ a static balance sheet approach, fully recognizing that the analysis is a theoretical ‘what if’ exercise,
which is useful to stretch management thinking about the medium-to-long-term outlook.
Figure 6
Managing and understanding climate-related impacts is integral to our business
Figure 8 background without text4.jpg
1 year
Today
10 years
(2035)
3 years
2050
1 1Results from the Q4 2025 Group Catastrophe Model are presented in the analysis shown below. There are timing differences in the underlying exposures considered in this analysis
(underlying exposures by peril region are generally as of June or September 2025, and, in exceptional cases, as of September or December 2024).
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Figure 7
Time horizons considered
Short term
0 – 3 years
(until 2027)
This is aligned with our financial cycle, in which we place a particular focus on managing the changing
frequency and severity of perils, which is critical to ensuring profitability and management of accumulation
risk. Over this horizon, insight derived from our natural catastrophe modeling (see section 3.2.2 Our short-
term approach to climate risk: natural catastrophe modeling on pages 144 to 147) inf orms our capital and
solvency calculations. Our view of natural catastrophe risk also underpins profitability assessments and
strategic capacity allocation and guides the type and quantity of reinsurance we buy. Drivers of transition
risk that could have an impact on the achievement of our short-term strategic objectives are in scope for
consideration as part of our annual process by applying our Total Risk Profiling™ methodology.
Medium term
3 – 10 years
(until 2035)
While we operate with a three-year financial cycle horizon, a consideration of longer time horizons allows
us to reflect potential risks and opportunities associated with climate change in the formulation of
appropriate responses. A 10-year horizon allows us to balance the need for strategic insight with the
growing uncertainty associated with longer time horizons. Our view on the resilience of our business
strategy over the medium term is informed through the use of scenario analysis.
Long term
10+ years
Our net-zero commitment requires that we extend our time horizons beyond 10 years to consider more
fully the p otential risks and opportunities associated with aligning our business with a net-zero future .
Such time horizons are well suited to certain long-term assets such as real estate investments and life
insurance risks. Our view on the resilience of our business strategy over the long term is informed through
the use of scenario analysis.
3.2.2 Our short-term approach to climate risk: natural catastrophe modeling 1
Impact_Area_TCFD_SASB_E.svg
To manage short-term climate risks more effectively, we are investing in a deeper understanding of their impact –
particularly on our Property & Casualty (P&C) portfolios. Modeling the effects of physical risk is a key focus, as the
changing frequency and severity of perils over time need to be understood for managing accumulation risk.
We have developed advanced natural catastrophe modeling capabilities to guide underwriting decisions and keep
accumulations within defined exposure limits. This risk view supports profitability assessments, strategic capacity
allocation, and reinsurance purchasing. To achieve global consistency, catastrophe exposures are modeled centrally.
Third-party models provide a baseline but are refined by expert teams to reflect our proprietary ‘Zurich View’ – a
structured, quantitative approach we have applied since 2005. This includes adjustments for frequency, severity and
uncertainty, incorporating observed climate change impacts. We also account for non-modeled exposures and
secondary perils, continuously enhancing model scope and data quality through technology.
Each catastrophe event informs model refinement through claims insights. We supplement internal expertise with
external collaborations, including the Advisory Council for Catastrophes, PERILS AG, Oasis LMF, and the Global
Earthquake Model Foundation. While traditional models rely on historical data, we are integrating general circulation
models (GCMs) to assess future climate risks.
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We focus on P&C exposures and monitor the following:
Approach
Current exposures to physical climate risk are expressed through annual expected loss (AEL) and probable maximum
loss (PML). Modeled exposures comprising the peril regions are as follows:
Central Europe hail: Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany, Great Britain,
Hungary, Ireland, Italy, Latvia, Lichtenstein, Lithuania, Luxembourg, Norway, the Netherlands, Poland, Slovakia,
Slovenia, Sweden and Switzerland.
Europe wind: Austria, Belgium, Czech Republic, Denmark, France, Germany, Guernsey, Ireland, Isle of Man, Jersey,
Luxembourg, the Netherlands, Norway, Poland, Sweden, Switzerland and the UK.
Europe flood: Austria, Belgium, Denmark, Finland, France, Germany, Italy, Ireland, Luxembourg, Netherlands, Norway,
Poland, Portugal, Sweden, Switzerland and the UK, including others like Guernsey, Isle of Man, Jersey, San Marino
and Vatican.
Caribbean, Mexico and U.S. hurricane: Caribbean, Mexico and the U.S.
Scope
The climate risk assessment is applied to our portfolios, namely the exposure of our P&C business to natural
catastrophe perils, impacted by climate change that could materially impact us over the medium to long term.
Quantification
AEL
AEL provides a view on the expected
loss due to natural catastrophes per
year, averaged over many years.
PML
PML is a tail metric that looks at
severe, unexpected but still possible
outcomes of natural catastrophes at a
defined probability of occurrence.
Monetary losses
Amount of monetary losses
attributable to insurance payouts from
natural catastrophes.
Annual expected loss
Impact_Area_TCFD_E.svg
Figure 8
Annual expected loss for top five peril regions 1,2
in USD millions
50
A
A
B
B
B
A
B
A
B
A
Caribbean, Mexico and
U.S. 3 hurricane
U.S. severe
convective storm
(hail and tornado)
Europe
wind
Central
Europe
hail
Europe
flood
A
2024
B
2025
1 AEL excludes Farmers Re’s participation in the Farmers Exchanges’ all lines quota share treaty of 5.8 percent as of December 31, 2025. This treaty contributes to Zurich Group’s AEL
for U.S. severe convective storm with USD 61 million and for U.S. hurricane with USD 9 million.
2 The 2024 numbers displayed are updated for the Caribbean, Mexico and U.S. hurricane and U.S. severe convective storm perils due to model updates. The impact of the model
update gross of catastrophe reinsurance is 15.3 percent for Caribbean, Mexico and U.S. hurricane and 18.1 percent for U.S. severe convective storm.
3 The geographic scope includes correlated exposure in the Caribbean and in Mexico. The AEL for U.S. hurricane only is USD 198 million in 2025.
Our modeled AEL from climate-related natural catastrophes provides an indicator of our current exposure to perils that
might be affected by climate change. The AEL analysis above reflects our current top five peril regions, net of
reinsurance, before tax and excluding unallocated loss adjustment expenses. This analysis helps us manage risks
related to insuring these perils, such as accumulation risk. Risk appetite limits by peril region are in place and exposure is
currently within appetite.
In 2025, we completed significant updates of our models for Caribbean, Mexico and U.S. hurricane, as well as for U.S.
severe convective storm, leveraging the newest claims data. Prior year data in Figure 8 reflects the updated model. This
allows us to show exposure, reinsurance and exchange rate impact only. Net positions in 2025 benefitted from
enhanced external reinsurance cover. The increases for the European peril regions are mainly driven by exchange rate
changes.
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Probable maximum loss
Impact_Area_SASB_E.svg
The graphs below show the materiality of natural catastrophe risk relative to other risk types and the materiality of our
climate-related perils to overall catastrophe risk. Natural catastrophe risk accounts for only 6 percent of our Swiss
Solvency Test (SST) total risk capital. Of those 6 percent, only 44 percent relates to climate-related perils, with
Caribbean, Mexico and U.S. hurricane being the largest contributor.
Figure 9
SST by risk type and climate-related perils as proportion of natural catastrophe SST risk capital
SST total risk capital contribution by risk type 1Climate-related perils as a fraction of natural
catastrophe SST total risk capital2
594
B
C
D
E
A
F
A
Market risk
54%
B
Premium & reserve risk
27%
C
Business risk
7%
D
Natural catastrophe risk 3
6%
E
Life insurance risk
4%
F
Other credit risk
2%
597
D
C
B
E
A
A
Caribbean, Mexico and U.S. hurricane
25%
B
Europe wind
12%
C
Europe flood
5%
D
Other climate-related
3%
E
Non-climate-related
56%
1 Based on year-end 2025 SST ratio estimates.
2 The natural catastrophe SST total risk capital is defined by the 1 percent worst annual losses. These are driven by peril regions with large potential losses beyond 100-year return
period (e.g., Caribbean, Mexico and U.S. hurricane).
3 Estimated SST capital calculated based on the Group’s internal model, including a change to some natural catastrophe model components with a low materiality impact under review
by the Swiss Financial Market Supervisory Authority FINMA.
Figure 10
Probable maximum loss by top three peril regions1,2
in USD millions
1142
B
B
A
B
A
B
A
A
B
B
A
A
2024
2025
2024
2025
2024
2025
Caribbean, Mexico and U.S. hurricane
Europe wind
Europe flood
A
50 Year
B
100 Year
1 PML excludes Farmers Re’s participation in the Farmers Exchanges’ all lines quota share treaty of 5.8 percent as of December 31, 2025. This treaty increased our PML for U.S.
hurricane by USD 48 million for the 50-year PML and by USD 54 million for the 100-year PML.
2 The 2024 numbers displayed are updated for the Caribbean, Mexico and U.S. hurricane peril due to model updates. This allows us to show exposure, reinsurance and exchange rate
impact only.
The net annual aggregate 50- and 100-year PML numbers reflect the potential annual loss caused by severe events
that we expect to be exceeded once every 50 or 100 years, respectively. We rely on advanced natural catastrophe
modelling capabilities for a reliable quantification of such rare losses. These capabilities allow us to consider not only
severe historic events, but also a variety of possible scenarios that are even more extreme but have not happened yet.
The 50- and 100-year PML are shown above for the top three climate-related peril regions measured by SST total
1 1Our disclosure shows our efforts to provide additional details. However it is acknowledged that full compliance is not envisaged e.g., due to our reporting standards (no disclosure of
gross losses), or our industry’s catastrophe modeling standards. There are generally no catastrophe models available, for example, for chronic diseases, droughts and extreme heat
and therefore no PMLs can be provided. Tsunami risk is correlated (and modeled) with seismic risk and therefore cannot be reported on a stand-alone basis as part of insured
products from weather-related natural catastrophes, which are the scope of SASB.
2 2As per year end 2024.
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capital contribution. 1 The most significant climate-related contributions to 50- and 100-year PMLs are posed by
Caribbean, Mexico and U.S. hurricane, followed by Europe wind and Europe flood. The change of the 50- and 100-year
PML from 2024 to 2025 is directionally aligned with the change in AEL.
P&C monetary losses from natural catastrophes
Impact_Area_SASB_E.svg
Our loss ratio for 2025 was 62.7 percentage with 0 percentage points attributable to natural catastrophe experienced in
2025 under the following definition. We follow the Group’s Catastrophe Response Group (CRG) governance for natural
catastrophe identification. The events and figures have been reviewed by the CRG, a cross-functional committee which
oversees and recommends to the ExCo the best-estimate ultimate loss for material catastrophes. The term ‘catastrophe’
in the context of the CRG covers natural catastrophe peril events that are relatively infrequent or are phenomena that
produce unusually large aggregate losses. We report events where the total net loss is above USD 200 million.
No natural catastrophe in 2025 resulted in net losses above USD 200 million.
In estimating the total net losses of catastrophes, assumptions and models are applied. These assumptions and models
do not only have inherent variability, but can also change over time as the catastrophe event develops. Hence the
estimates can change over time as the event matures and the estimates become more stable.
An important aspect of our proprietary view on natural catastrophe risk is the evaluation of patterns and trends in
catastrophe activity with time. Natural variability of event activity is an integral part of our view on natural catastrophe risk,
as are statistically significant trends that may be detectable in our claims experience or credible, conclusive modeling of
past, present and future climate as a driver of loss activity. We regularly revisit our risk views and underlying models on
climate-related perils in order to reflect trends in the hazard, whereas exposure trends are naturally captured by
exposure data updates. Natural variability is at the same time evaluated and kept up to date as part of the regular
reviews of our natural catastrophe risk view, which underpins the structuring and purchase of reinsurance along with the
profitability assessment and strategic capacity allocation for risk assumed from customers.
We follow a gross-line underwriting strategy and focus substantial time and resources on achieving risk-adequate
underwriting and pricing of the business we assume upfront, including consideration of potential climate change-
induced trends. Reinsurance is used as a means to maximize diversification of net retained risks and to protect
shareholders against earnings volatility. We engage with a core panel of reinsurance partners to secure the required
capacity at sustainable pricing. Given our financial strength, we have the option to weigh the benefits and cost of
reinsurance against other forms of risk financing and thus adapt to supply-side changes in the reinsurance market as a
potential consequence of the macroeconomic response to climate change adaptation.
3.2.3 Our medium- and long-term approach to climate risk: scenario-based climate risk analysis
We perform an annual scenario-based climate risk analysis to assess the resilience of our business model in relation to
longer-term (medium and long term) impacts of climate change, considering our underwriting and investment activities
as well as our own operations. An integrated modeling approach is adopted for the analysis of our underwriting and
proprietary investment portfolios 2 to ensure a consistent approach to the climate risk assessment. To complete our
analysis, we consider potential impacts to our own offices, strategic data centers, and supply chain. For more details on
our integrated modeling approach, see section 3.2.3.6 Our integrated modeling approach on page 159).
Scenarios used
The scenarios used to assess our underwriting and investment activities are sourced from the Network for Greening the
Financial System (NGFS) scenario suite, and are chosen to allow us to consider a broad range of risks and opportunities
of varying degrees of physical and transition risk. This approach supports a robust assessment of our strategy’s
resilience under net-zero aligned pathways as well as high physical risk conditions. The emissions pathways of the
selected scenarios correspond broadly to representative concentration pathways (RCP) 2.6 (net-zero 2050) and 6.0
(current policies). Our analyses are based on the latest update of the NGFS scenario suite (Phase 5). Compared with the
prior Phase 4, this version is characterized by a significantly larger negative impact of physical risk. The changes stem
from an enhanced approach to estimate economic damages resulting from changes in global temperatures (i.e., the
damage function), thereby improving the accuracy of physical risk assessments.
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Figure 11
NGFS scenario framework1
Figure 14 NGFS scenario framework.jpg
Current policies
The current policies scenario assumes that no additional climate
policies are introduced beyond those already implemented. Carbon
emissions are projected to grow until 2080, leading to about 3°C of
warming and severe physical risks. These include extreme weather
events and irreversible changes like sea level rise. The assumed
levels of physical risk impact productivity, suppress economic
activity and ultimately result in weaker GDP developments.
Transition risks in this scenario are minimal. While the short-to
medium-term disruption of macroeconomic impact is relatively
limited, the longer-term accumulation of the negative effects on
economic activity makes this scenario the most damaging for
economic growth among the climate scenarios considered in our
analysis.
Net-zero 2050
Net-zero 2050 is an ambitious scenario in which global warming is
limited to 1.5°C by 2100 through the immediate implementation of
stringent climate policies – most notably carbon pricing – and
technological innovation, with net emissions falling to zero by 2050.
Physical risks remain, but are markedly lower than in the current
policies scenario. This transition risk scenario is associated with a
sharp, but relatively short-lived rise in inflation in the short term as
carbon pricing is implemented. In the longer term, the economic
impact is expected to be limited, as significant and transformative
measures to reduce carbon emissions prove successful in
decoupling economic activity from emissions. This, in turn, helps
limit the rise in global average temperature and mitigates
associated negative economic effects. Overall, the scenario is seen
as more disruptive in the short term but leading to more limited
long-term economic impacts as compared to the current policies
scenario.
Disorderly
Too little, too late
Divergent
net-zero
(1.5°C)
Delayed
2°C
Net-zero
2050
(1.5°C)*
Below
2°C
NDCs 2
Current
Policies*
Orderly
Hot house world
* Used scenarios.
1  Scenario used from NGFS: www.ngfs.net/ngfs-scenarios-portal
2  Nationally Determined Contributions.
Our approach to understanding physical risk impacts to our own operations, supply chain and our real estate investment
portfolio requires a more specific focus on physical risk than is facilitated by the NGFS scenarios, and is therefore
performed using ZRS expertise (see section 3.2.3.6 Our integrated modeling approach on page 159). The scenarios
used in this analysis, being RCP 2.6 (‘low emissions scenario’) and RCP 8.5 (‘high emissions scenario’) are broadly
aligned with those used for our underwriting and investment analysis, meaning we consider similarly varying degrees of
physical risk.
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Sierra.jpg
Sierra Signorelli
CEO Commercial
Insurance
3.2.3.1 Portfolio level scenario-based climate risk analysis: Underwriting
Approach
Premium analyzed by line of business (LoB), region, industry and sector respectively to identify areas with potentially
high exposure to physical and transition risk. Each such area analyzed in depth to understand the potential
relationship between key climate drivers, insurance demand and loss experience.
Scope
The scenario-based climate risk analysis covers: 1
Our full P&C portfolio, including personal lines and commercial business.
Our full life protection portfolio (representing approximately 72 percent of our life portfolio).2
Quantification
Demand impact
Percentage change in demand is the estimated impact on
size and composition of demand for insurance products
due to the drivers of physical and transition climate risk,
against a baseline scenario with no additional physical or
transition risk.
Change in expected losses
Percentage change in expected losses is the estimated
impact on claims due to the drivers of physical and
transition climate risk, against a baseline scenario with no
additional physical or transition risk.
Main risk drivers
P&C
General suppression of economic growth may impact
insurance demand (under both scenarios).
Increased losses in our property and motor insurance
books due to changes in severity and frequency of
severe weather events (under both scenarios).
Increased insurance losses due to rapid advancement
of low-carbon technologies (under the net-zero 2050
scenario).
Life
General suppression of economic growth may impact
insurance demand (under both scenarios).
Main findings
P&C
While the new NGFS model (Phase 5) leads to increased
physical risk impacts under both the current policy and
net-zero scenario, the impacts are still considered to be
below our materiality, with our established risk and
portfolio management process suitable to respond to the
potential developments.
Life
Moderate economic growth suppression may lead to a
non-material decline in the demand growth for life
protection insurance compared with baseline
expectations.
Impact_Area_TCFD_SASB_E.svg
1 As per year end 2024.
2 Based on insurance revenue.
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The outcomes from our underwriting medium-to-long-term scenario-based climate risk analysis are presented below in
detail.
Medium term
Figure 12
Potential climate change-related impacts to our underwriting portfolio under current policies and net-zero 2050
scenarios with strategically aligned responses
Demand impacts
Loss impacts
Portfolio
weight
Current
policies
Net-zero
2050
Current
policies
Net-zero
2050
Industry / Sector1
Transportation
C
C
C
C
C
Agriculture
B
A
A
C
C
Heavy industry
C
C
C
C
C
Other manufacturing
B
B
A
C
C
Fossil fuel
C
C
B
C
C
Power (electric utilities)
C
C
C
C
C
Mining
C
C
C
C
C
Real estate
B
B
B
C
C
Construction
B
B
D
C
C
Other (low-carbon-intensity sectors)
A
A
A
C
C
P&C Retail
A
A
A
B
B
Life protection: all sectors 1
A
B
C
C
C
Portfolio weight (% of GWP)
Impact thresholds2
A
High (>10%)
A
High risk (relevant for
D
Low growth
B
Medium (5–10%)
consideration Group
E
Medium growth
C
Low (<5%)
response)
F
High growth
B
Medium risk
C
Low risk
Definition of terms used:
The colors represent demand/loss impacts in absolute terms. Sectors accounting for a higher portfolio share may experience a higher absolute impact despite low relative climate
risk exposure.
Sector: Industry group of the customer base except for transport, which was considered together with the total motor book, and property, which was considered across industry due
to the overarching impact of physical risk associated with climate change.
Weight in underwriting portfolio: Indicates how much the sector/geography/line of business being considered contributes to the overall underwriting portfolio.
Demand impacts: High, medium and low risk relate to the potential decline in premium volume due to the various scenarios whereas high, medium and low growth indicate that there
is a potential increase in premium due to the changing landscape driven by transition.
Loss impacts: High, medium and low as above relate to the potential increase in losses in each sector if no strategic or mitigating action is taken as part of the underwriting strategy.
1  For P&C, impact thresholds are applied per industry/sector. Impact thresholds for Life are applied at the protection portfolio level.
2  Note that high impacts do not necessarily equate to material impacts at Group level.
Results in Detail P&C
Current policies:
Physical risk dominates impacts in the current policies scenario in the medium term, with no additional transition risks
introduced. With the increased impacts from physical climate risks over time, a general suppression of economic growth
is expected, which may reduce demand for insurance across our commercial and personal lines portfolios. Additionally,
changes in severity and frequency of severe weather events can increase losses in our property books across all
sectors. Increased losses are also anticipated for our motor insurance book, driven by the assumption of higher electric
vehicle (EV) penetration consistent with recent sales trends. Despite the increase in physical risk, and associated impact
on economic growth, portfolio impacts are expected to be moderate over the medium-term timeline.
In the long term, the severity and frequency of acute and chronic physical risks are expected to steadily increase,
however with regional differences in speed and severity (e.g., coastal areas, wildfire zones). The agriculture sector is
particularly sensitive to these evolving risks, as both chronic and acute risks can have a significant impact on the sector.
Quantitative modeling of the P&C portfolio over this timeline is no longer sensible because future social, political and
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technological changes will strongly affect insurance loss trends. These trends are hard to predict over longer time
periods. Since we operate mostly in developed countries with a fairly high adaptive capacity, it is likely that for the 2050
time horizon, insurability will also depend on political and market developments rather than on physical risk alone.
Net-zero 2050:
The transition risks introduced by rapid decarbonization are expected to lead to additional economic impacts, compared
to the baseline scenario, in carbon intensive industry sectors over the medium term. The investments required to
transition existing infrastructure to net-zero readiness, e.g., in the power and real estate sectors, will create financial
pressures for those sectors, restricting growth opportunities. Physical risks also continue to increase at a similar
magnitude as the current policy scenario over the medium-term scenario horizon. This is driven by the historical
emissions already affecting the frequency or severity of extreme weather events and chronic risks, including heat waves
and droughts. These increased risks not only affect vulnerable sectors like agriculture, but also have broader economic
repercussions, leading to financial strain across the wider economy and potentially reduced insurance demand. Even
sectors such as construction, anticipated to benefit from additional investments into transition activities, may experience
negative growth when both physical and transition risk effects are combined.
As our portfolio has limited exposure to carbon-intensive industries that face significant transition risk (e.g., fossil fuel
and heavy industry), the overall negative portfolio impact on insurance demand under a net-zero scenario is expected to
be slightly lower than under the current policy scenario. The net-zero scenario also suggests some growth areas, such
as the construction industry, that benefit from increased investments into refurbishments and new infrastructure builds.
Insurance losses may increase as new low-carbon technologies are adopted and deployed quickly. The risks associated
with these new technologies are difficult to price due to the lack of historical claims data. This could result in higher
claims during the transition period. This applies to new technologies in renewables, carbon capture and storage for
power and industry, hydrogen for industry, as well as new construction materials and alternative techniques in the
construction sector, that are required to meet net-zero standards. A similar dynamic is evident in the automotive sector,
where the increasing uptake of electric or alternatively fueled vehicles have resulted in a pronounced negative impact in
our scenario modeling.
Looking ahead, transition risks under the net-zero scenario are expected to decline over the long term as the economy
progressively aligns with a net-zero pathway. By 2050, most transition activities will likely be completed, resulting in a
more stable economic environment with significantly reduced transition risks. At the same time, physical risks are
projected to increase less significantly under the net-zero 2050 scenario than under the current policy scenario, making
physical risks less relevant over the long term and resulting in a lower overall impact.
Results in Detail Life
Current policies:
Physical climate risks are the primary driver of impact, with no additional transition risks considered.
The scenario assumption is that increasing physical risk will lead to a general modest suppression of economic growth
and hence lower demand for life protection insurance compared with a scenario with no climate change, in the medium
term. Climate change-driven changes in temperatures are assumed to increase claims losses based on their impact on
specific causes of death or disability claims.
Our life protection portfolio which is largely driven by retail sales and supported by corporate business, is sensitive to
these dynamics. Retail demand is anticipated to follow GDP trajectories across key markets, while corporate demand
reflects differentiated industry-level impacts derived from scenario analysis. Although our modeling suggests
continuously lower demand in corporate life insurance, it may not fully capture emerging opportunities in expanding
sectors with evolving workforce protection needs.
From a claims perspective, our high-level assessment indicates minimal loss impacts by 2035. Given our geographic
footprint – primarily in developed markets with high adaptive capacity – we do not expect significant additional claims
from acute weather events.
In the long term, physical risks are expected to continue to moderately suppress economic growth and hence the
demand impacts for life protection are further suppressed. From a claims perspective, even when extending the horizon
to 2050, insurability is likely to be shaped more by political and market developments than by physical risk alone. In
terms of physical risk, claims impacts from rising temperatures are expected to remain immaterial, although continuously
increasing with rising temperature.
Net-zero 2050:
Given that our life protection portfolio is primarily driven by retail sales, retail demand is expected to mirror GDP trends
influenced by transition risks across key markets. For our portfolio, there are immaterial adverse demand impacts from
transition risk in the medium term, that eventually even turn into an immaterial benefit. Similar dynamics apply to our
corporate business which is explained by a relatively low exposure to carbon-intensive sectors such as power and real
estate.
Physical risks are rising due to past emissions driving extreme weather, leading to broader economic impacts and
reduced insurance demand. The demand impacts are lower under the net-zero 2050 scenario compared with the
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current policies scenario. From a claims perspective, projected loss impacts remain minimal through 2035 and are lower
than under current policy scenarios, primarily due to a more moderate temperature increase.
Over the longer term, as the global economy aligns with net-zero objectives, physical risks are projected to decline,
contributing to greater economic stability by 2050. Most climate-related risk mitigation activities are anticipated to be
successfully implemented by then, resulting in a less pronounced increase in physical risks compared with the current
policy pathway. Consequently, the relevance of physical risks diminishes over time, leading to a lower overall long-term
impact on insurance demand. Equally, from a claims perspective, physical risk impacts will decline in the long term.
Responses
Under both scenarios, our existing portfolio management processes allow us to respond flexibly to potential climate
trends and will enable us to address emerging climate-related risk drivers as effectively as other risk factors.
Generally depressed economic growth and inflationary pressures predicted under both scenarios are risks we are
equipped to deal with in line with general market and insurance cycles. Compared to the impact that is driven by
static balance sheet assumptions, in practice, our portfolio would evolve with shifts in economic activity. This would
allow us to capture growth from transition relevant activities and adopt our risk appetite to changes in both physical
and transition risks our customers are facing.
P&C
In general, the diversification of our P&C business in terms of geographic footprint, industry mix and line of
business limits our potential exposure. Our ability to annually re-underwrite and adapt our pricing and risk selection
criteria to evolving trends allows us to respond to emerging climate trends and balance near-term market movement
against mid-term strategic scenario possibilities.
The scenario analysis confirms the relevance of the following existing initiatives, which are key to position our
business for long-term success:
Our natural catastrophe modeling and accumulation management processes already consider the impacts of
climate change on relevant peril regions, and we will continue to refine these tools as risk patterns evolve.
By maintaining our careful approach to underwriting new technologies by collaborating closely with our
customers, we also expect to be able to maintain adequate pricing and risk selection to retain profitability through
a net-zero transition period.
Through actions outlined in our climate transition plan, we deepen our understanding of the technologies, barriers
and dependencies involved in the transition pathways of different industries, which will also prepare us for the
potential risks and opportunities expected under a net-zero scenario.
Where we see profitable opportunities arising, we will continue to develop new insurance solutions for nascent
technologies which present new risks and therefore require innovative approaches to insurance. By engaging
early, we collect crucial data to identify and mitigate technological risks.
Life
Although our Life protection portfolio includes some longer-term contracts, the corporate segment is primarily
short-term and characterized by a diverse geographic and industry footprint . For longer-duration business, we
remain attentive to evolving trends that may influence mortality and morbidity over time. To support sound pricing
and underwriting decisions, we will continue enhancing our climate-related loss analyses and integrating these
insights into our risk assessment framework.
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Stephan van Vliet
Group Chief
Investment Officer
3.2.3.2 Portfolio level scenario-based climate risk analysis: Investments
Approach
Understand impacts to projected returns of assets through exposures of countries, industries, and companies to
physical and transition risk drivers. Analysis informed by data on relevant risk drivers, including CO2e emissions,
abatement costs, exposure to physical risks, dependency on fossil fuels. Materiality metrics are defined on a net (asset
minus liabilities) basis, thereby reflecting the relevant impacts on our assets and liabilities. 1
Scope
Our analysis covers both the asset and the liability side of the balance sheet.
The following asset classes are covered explicitly:
Corporate assets corporate credit (USD 39.7bn) and listed equities (USD 6.9bn)
Sovereign bonds (USD 54.7bn)
Direct real estate (USD 11.8bn)
Quantification
Assets and liabilities impact2
Expected excess returns of assets over liabilities.
Asset only view
Impacts for listed equities, corporate credit and direct real
estate on a stand-alone basis.
Main risk drivers
Climate risk drivers
Temperature and carbon price.
Transmission risk drivers
Economic growth and inflation.
Financial risk drivers
Equity risk, credit spread risk, real estate risk, interest
and currency risk.
Main findings
Our analysis shows that climate-related financial risk does not pose a major risk to our capital position. Our asset-
liability management (ALM) approach, helps ensure we can meet our obligations and continue protecting customers,
even as climate risks evolve.
Climate change-related risks can have meaningful impacts on the returns of certain asset classes such as equities.
The geographic and industry composition of our portfolios help to limit these risks meaningfully.
Impact_Area_TCFD_E.svg
1 As per year end 2024 market value exposure.
2 Net asset and liability view was not available for our scenario-based climate risk analysis in previous years. For liabilities, only interest rate risk drivers are considered in the climate
scenario analysis. Other market and non-market risk factors that influence the value of liabilities are not considered. See section 3.2.3.6 Our integrated modeling approach on page
159 for more details.
Results in detail portfolio impact (net asset-liability view)
In 2025, we enhanced our scenario-based climate risk analysis by integrating a net asset-liability model. The net asset-
liability approach assesses the impact on both sides of the balance sheet, capturing the dynamic interplay between
assets and liabilities, and highlights the offsetting effects of changes in interest rates. This offset is a direct result of our
disciplined asset-liability management (ALM) investment approach and reflects our strong commitment to safeguarding
the interests of our policyholders.
Our analysis indicates that climate change-related risk to projected financial returns does not pose a major risk to our
capital position across all climate scenarios considered. A key insight is that our financial exposure to climate-related
risks is smaller and more closely aligned with our investment approach when assessed on a net balance sheet basis,
rather than by looking at individual asset classes in isolation.
The net view is supplemented by an asset-only view, which is relevant for equities, corporate credit, and direct real
estate, which have risk drivers without liability offset. Although equities can be exposed to climate-related risks, their
relatively small share in our investment portfolio limits their overall impact on the balance sheet. Comparable
considerations apply to direct real estate. Similarly, credit spread volatility from climate-related risks is limited and not
material, given that our corporate credit portfolio is primarily investment grade. For sovereign bonds, an asset-only view
is not relevant due to offsetting effects on liabilities.
More generally, the geographical distribution of our investments, reflecting the geographic footprint of our business to
less at-risk countries, helps mitigate the impact of climate-related risks. Similarly, our sector allocation characterized by a
relatively low exposure to highly carbon-intensive sectors helps limit overall risks.
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Current policies:
Short-term risks are relatively limited but increase in the medium to long term due to rising global average temperature
and increased frequency of extreme weather events, both of which disrupt economic activity. Compared to the net-zero
2050 scenario, this scenario is characterized by larger adverse impacts on economic activity, but with more subdued
inflationary pressures. This results in lower portfolio returns over the long run. The offsetting impact between assets and
liabilities through their exposure to interest rate risk reduces the net overall exposure of the balance sheet, such that the
impact on our balance sheet remains limited and does not pose a risk to our capital position.
Net-zero 2050:
A rise in inflation associated with carbon pricing policies and the transition of energy systems makes this scenario
particularly disruptive for fixed income securities such as sovereign bonds. Over the near to medium term, these
disruptions are reflected in rising interest rates and falling bond prices. Equities experience significant losses during the
short and medium term, as climate policies, such as carbon pricing, are implemented. The impact is driven by both
slower economic growth and a higher inflation and interest rate environment. Investment grade credit spreads widen,
but in a more limited fashion than equities due to their lower risk profile.
The offsetting impact between assets and liabilities through their exposure to interest rate risk considerably reduces the
net overall exposure of the balance sheet. The analysis shows that the investment portfolio composition, reflecting our
geographical footprint with a concentration in developed countries which are less exposed to climate-related risks and
which have a fairly high adaptive capacity, limits risk exposure compared with broad global benchmarks.
1 1Scope 3 emissions data include capture emissions that occur along a company’s value chain, including through investments. The scope 3 investment component only incorporates
the financing of scope 1 and 2 emissions, excluding significant scope 3 emissions from higher-emitting sectors.
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Results in detail Corporate assets
Listed equities
Figure 13
Estimated impact on listed equity portfolio across net-zero 2050 and current policies scenarios in comparison with
a well-diversified global equity benchmark1
Sector weights
Net-zero 2050
Current policies
Sector
Investment
portfolio
Benchmark
Investment
portfolio
Benchmark
Investment
portfolio
Benchmark
Fossil fuel
C
C
A
A
C
C
Hard-to-abate
manufacturing
C
C
D
C
C
C
Manufacturing and non-
fossil fuel mining
A
A
D
D
C
C
Other services
A
A
D
D
D
D
Transportation
C
B
D
D
C
C
Financials
A
A
D
D
D
D
Electric utilities
C
C
C
C
C
C
Buildings
C
C
D
D
C
C
Sector weight (% of listed equity portfolio)
Impact thresholds2
A
High (>10%)
A
Very high risk
E
Moderately low risk
B
Medium (5–10%)
B
High risk
F
Low risk
C
Low (<5%)
C
Moderately high risk
G
Opportunity
D
Moderate risk
1 The sector heatmap is calibrated to highlight relative impact per industry sector. Aggregate scenario level impacts are assessed in relation to our definition of financial materiality.
2 High impacts do not necessarily equate to material impacts at Group level.
Overall, the impacts on our global equity portfolio are in line with those of the broad market benchmark under the current
policies scenario, and relatively less severe under the net-zero 2050 scenario. Differences with the broad market
benchmark result from several factors, including the geographic exposure, different sector weightings and specific
security exposure of the portfolio.
Net-zero 2050:
We observe significant transition risk exposure in sectors such as fossil fuel, hard to abate manufacturing (e.g. steel,
cement and chemicals), and electric utilities. The elevated carbon intensity in these sectors results in greater exposure
to rising carbon prices. However, we note significant variation in impact within the electric utilities’ sector, which includes
both large carbon emitters, as well as potential enablers of the energy transition. The enablers of the energy transition
are expected to benefit from the policy change under this scenario.
Services sectors including financials see significantly smaller exposure. This can be explained by the markedly lower
carbon intensity of these sectors. However, for financials, we note that the indirect exposure through the financing of
higher-emitting sectors is only partially accounted for through scope 3 emissions data, which can lead to an
underestimation of the sector’s exposure as a whole. 1
Current policies:
Physical climate-related risks are estimated to have a meaningful negative impact on the projected returns of the equity
portfolio. This is primarily driven by the significant impact on overall economic activity projected by the NGFS in the
latest Phase 5 scenarios. Sector variation is more limited, compared with the net-zero 2050 scenario.
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Corporate Credit
Figure 14
Estimated impact on corporate bond portfolio across net-zero 2050 and current policies scenarios in comparison
to a well-diversified global benchmark1
Sector weights
Net-zero 2050
Current policies
Sector
Investment
portfolio
Benchmark
Investment
portfolio
Benchmark
Investment
portfolio
Benchmark
Fossil fuel
C
B
E
E
E
E
Hard-to-abate
manufacturing
C
C
F
F
E
E
Manufacturing and non-
fossil fuel mining
A
A
F
F
E
E
Other services
A
A
F
E
E
E
Transportation
B
B
F
F
E
E
Financials
A
A
F
F
E
E
Electric utilities
B
B
F
E
E
E
Buildings
B
B
F
F
E
E
Sector weight (% of listed equity portfolio)
Impact thresholds2
A
High (>10%)
A
Very high risk
E
Moderately low risk
B
Medium (5–10%)
B
High risk
F
Low risk
C
Low (<5%)
C
Moderately high risk
G
Opportunity
D
Moderate risk
1 The sector heatmap is calibrated to highlight relative impact per industry sector. Aggregate scenario level impacts are assessed in relation to our definition of financial materiality.
2 High impacts do not necessarily equate to material impacts at Group level.
The impact on the corporate credit portfolio is in line with a broad market benchmark under the current policies scenario,
and relatively less severe under the net-zero 2050 scenario.
We observe that the negative impact on the credit portfolio is an order of magnitude smaller than that on the equity
portfolio under both scenarios. This largely reflects the lower-risk of the corporate credit portfolio due to the less volatile
nature of the asset class and its focus on investment grade securities. Corporate credit is exposed to interest rate risk,
but this exposure is mitigated through the offsetting impact on our liabilities. Credit spread driven impact is not being
offset.
Net-zero 2050:
For our corporate credit portfolio, the impacts are directionally comparable to those of the equity portfolio, but more
limited. Under this scenario, the fossil fuel sector is projected to experience larger impacts, as carbon prices rise and
fossil fuel demand falls. We observe that the overall exposure of our portfolio is smaller than that of the benchmark. This
result is driven by both a relatively smaller sector exposure to high carbon intensity sectors such as fossil fuel, and a
higher sector exposure to financials which are projected to be relatively less exposed. It is also influenced by a relatively
lower exposure to high risk firms within the fossil fuel sector, reflecting our long-standing ESG-integration approach.
Current policies:
We observe a moderately higher impact than under the net-zero 2050 scenario, with impacts broadly similar across
sectors. The exposure of our credit portfolio is in line with that of the broad market benchmark.
Real estate
We assessed direct real estate assets across 16 countries. The analysis indicates that the real estate portfolio’s
exposure to climate-related risks is limited. Physical risk impacts remain stable under both the low- and high-emission
scenario, as our real estate portfolio is predominantly located in areas with relatively low exposure to physical risks,
particularly in Switzerland and Germany. Supplementary qualitative assessments show exposure to drought, hail, and
wind events.
For the assessment of transition risks, the Carbon Risk Real Estate Monitor (CRREM) is used. Approximately 54 percent
of the total real estate exposure is identified as CRREM misaligned, meaning these assets’ carbon emissions exceed
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the CRREM pathway thresholds for the year. Misaligned assets are more vulnerable to negative valuation trends driven
by climate change related regulatory changes, evolving tenant preferences, and investor sentiment. CRREM
misalignment therefore signals a potential risk. Consequently, these properties have been prioritized for detailed
assessment and targeted action to support our climate objectives. This process enables us to identify and implement
effective risk management measures, such as site-level assessments and adaptation investments.
Overall, the detailed assessment confirms that the financial impact of climate-related transition risks on our direct real
estate portfolio remains limited.
Responses
Climate change-related risks do not pose a major risk to our capital position from a net balance sheet perspective.
We note, however, that climate change-related risks can have meaningful impacts on the projected returns of certain
asset classes such as equities. The country and industry composition of our portfolios helps to limit these risks, as
compared to global representative benchmarks.
We believe that our multi-faceted responsible investment strategy is adequately flexible to adapt to climate-
related risks highlighted by this analysis and we will continue to strengthen our practices to help us remain resilient
to emerging risks. As part of our responsible investor approach and our understanding of climate risks, our security
selection approach also takes into account the sustainability related risks and opportunities of our investee
companies. For our direct real estate portfolio, the site level assessments helped identify adaptation investment
opportunities, leading, for example, to the investment in rooftop solar panel installations and green building
certifications.
Our structured and disciplined investment approach is carefully crafted to match liabilities, minimize unrewarded
risks and remain stable throughout the macroeconomic cycle. The resulting portfolio is highly diversified across
asset classes, sectors and geographies. On an issuer level, both transition risks and opportunities are managed
through ESG integration.
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Ericson Chan
Group Chief Information
and Digital Officer
3.2.3.3 Portfolio level scenario-based climate risk analysis: Own operations and supply chain
Approach
The climate risk assessment for our own operations including suppliers utilizes the risk methodology and proprietary
data from Zurich Resilience Solutions to identify and quantify current risks, and anticipate future exposures that could
potentially disrupt business operations. This is combined with an assessment of resilience to transition risk drivers for
our own operations and by applying an internally developed model to our supply chain to estimate potential changes
in supplier financial stability.
Scope
Owned offices and offices with greater than 10-year lease terms, with more than 100 employees.
All strategic data centers.
Suppliers providing critical services to the Group or multiple business units. 1
Quantification
Residual exposure to physical and transition risks after consideration of implemented business resilience and risk
management practices.
Main risk drivers
Physical risk
Increased frequency and severity of hazards e.g.,
extreme precipitation, hail, drought that have potential
to create interruptions to our operations and supply
chain.
Transition risk
Introduction of carbon pricing.
Supplier country- and industry-specific risks.
Main findings
Based on the impacts observed, we believe that executing our sustainable operations strategy and in-force risk
management process, which focuses on business resilience and monitoring the supply chain, are sufficient to mitigate
climate change risk.
Impact_Area_TCFD_E.svg
1 Zurich Kotak, BOXX Insurance and AIG travel are out of scope for supplier analysis due to ongoing integration activities.
Own Operations
High emissions scenario:
Our offices and data centers are increasingly exposed to very high levels of drought and extreme precipitation across
both medium- and long-term horizons. These hazards, alongside wind, tornado, and hail, impact at least 20 percent of
locations and are intensifying in the long run. Each hazard poses distinct risks to operations, potentially causing both
acute disruptions and chronic impacts.
The transition risk assessment for operations applies internal expert judgment to evaluate climate-related risks identified
in the TCFD recommendations, including policy, legal, technological, market, and reputational risks. While global carbon
pricing is seen as relevant due to potential inflationary effects, its impact is not considered material given our low carbon
intensity and proactive emissions reduction. Expense increases are expected to be lower than under the net-zero 2050
scenario, where carbon prices rise earlier and more sharply, with long-term impacts being more pronounced.
Low emissions scenario:
For the majority of the perils, the physical risk to our offices and data centers remain stable, or is reduced compared with
the high emissions scenario.
From a transition risk perspective, inflation-driven expense increases are expected to be higher than under the high
emissions scenario, where carbon prices rise more gradually and to a lower peak. However the impact is not deemed
material.
Suppliers
High emissions scenario:
The most prominent physical risk perils for supplier locations are (extreme) precipitation, wind, hail, drought, hot days and
frost days in both time horizons. The number of locations with very high hazard levels exposure increased the most for
(extreme) precipitation. Previous analysis has shown that supplier locations in India are exposed to high hazard risk
levels in the long term. This finding is reinforced by our 2025 analysis. This year's analysis also shows an increase in
hazard risk levels in the longer term for suppliers in the U.S.
The outcomes of the transition risk assessment in 2025 show low climate-related transition risks for medium- and long-
term time horizons. Our internally developed model ranks countries and sectors according to their exposure to climate
risks and estimates potential changes in credit spread (cost of financing) and risk of default.
Countries: The model shows that our suppliers of critical services face moderate to low climate risks. Our exposure to
countries with the most significant climate risks is limited. The exception is India, where several critical suppliers are
based and/or have significant in-country operations.
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Sectors: The model shows that our suppliers of critical services operate in industries with low exposure to climate
risks. Most critical suppliers operate in the information and communication sector.
Credit spread and risk of default: The model shows a minor increase in credit spread and risk of default due to
transition risks for our suppliers of critical services, relative to a baseline of no climate change. This implies that
transition risks are not considered to materially impact supplier financial stability, which therefore creates minimal
additional risk of business interruptions in our supply chain.
Low emissions scenario:
The outcomes of the physical risk analysis remain largely consistent in this scenario compared with the high emission
scenario. The risk for supplier locations remains stable, or is moderately lower for most perils compared with the high
emission scenario. The exception is the risk of (extreme) precipitation in the 2050 time horizon, which increases under
this scenario.
The overall outcomes of the transition risk analysis are consistent with the high emission scenario. However the potential
impacts are even lower as climate mitigation measures are implemented earlier and gradually over time.
Responses
Each climate hazard presents specific operational risks for our business and supply chain. We respond to these risks
by implementing targeted adaptation measures at our locations and maintaining strong business resilience plans.
This integrated approach aims to ensure we not only identify and assess climate risks, but also proactively manage
them through key measures to protect our operations, to support our customers, and to safeguard critical
business functions even under climate stress.
Key measures include:
Critical office processes are included in business continuity plans, reviewed and updated annually to address
evolving risks.
Backup and recovery capabilities for data centers are tested every year.
Supplier resilience is assessed through due diligence, monitoring, and minimum standards, with plans tested as
needed. Suppliers have shown high resilience when severe weather events occurred at their locations, with no
material service outages recorded. Mobile technology and flexible supply chains, especially in IT and
telecommunications, further reduce vulnerability to disruptions.
If any office location was identified with insufficient resilience measures, flexibilities in our real estate strategy would
allow for a relocation. Further flexibility in our operating model is supported by ongoing support for remote and hybrid
working models.
3.2.3.4 Portfolio level scenario-based climate risk analysis: Fee Income Farmers Group, Inc.
We performed a qualitative analysis of factors (e.g., change in transportation mode) which may influence fee income
received from Farmers Group, Inc. (FGI). Our analysis sees no material impacts to fee income received from FGI.
3.2.3.5 Portfolio level scenario-based climate risk analysis: Conclusions
Modelled impacts of climate change are noted to increase compared with previous years, though on aggregate
remain below our materiality thresholds . Developments to underlying scenarios are noted as the primary driver of
change. Analysis shows that our customer-focused approach and diversified portfolios, supported by strong risk
management practices, continue to provide the resilience and flexibility necessary to be able to adapt to the
climate change impacts observed. Analysis outcomes do not suggest impacts to access to capital over the medium
term.
3.2.3.6 Our integrated modeling approach
Overall approach
For the first time this year, the scenario-based climate risk analysis is based on an internally developed model, enabling a
more robust and nuanced understanding of the risks and opportunities associated with climate change and the energy
transition. The internal model further allows consistency between the various functions by providing a unified set of
inputs for the respective climate risk assessment.
The analyses take as a starting point the global macroeconomic projections from the NGFS in terms of economic
growth and inflation across climate scenarios. The global impact is then distributed across countries and industries,
based on their estimated exposure to physical and transition risk. A data-driven approach is used to estimate exposures.
Underwriting:
Building on the NGFS macroeconomic projections, for our assessment of the P&C and Life protection portfolio, we
model both impacts to insurance demand as well as potential changes to loss experience over the medium term. Our
scope covers all P&C lines of business across our commercial and personal lines portfolio on an aggregated industry
sector approach (as illustrated in Figure 12). For Life, the scope covers the entire Life protection portfolio. The
macroeconomic factors are supplemented by industry statistics, claims information, expert judgment on potential claims
1 1Zurich Kotak, BOXX Insurance and AIG travel are out of scope for supplier analysis due to ongoing integration activities.
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developments where we see the potential for significant impacts to underwriting demand or losses. For the modeling of
P&C losses from acute physical risks, we align with our internal natural catastrophe model view of risk, creating
consistency with our natural catastrophe view used for capital modeling. For Life, we focus on diseases that may be
exacerbated by rising temperatures and assess their potential impact on future losses.
Investments:
We adopt a scenario-based approach to understand potential climate-related impacts to asset projected returns and to
our capital position. This approach allows us to assess the strategic implications of climate change beyond the short-
term financial cycle horizon. The approach considered is top down, drawing financial implications for our investment
portfolios from expected changes in macroeconomic conditions driven by both transition and physical climate risks
across various horizons and climate scenarios.
Country and industry-level macroeconomic effects are mapped to asset price impacts at the security level, based on
empirical macro-finance relationships that hold across the business cycle. We also rely on geolocation data to capture
the geographical footprint of a firm’s operations and thus better assess firm-level exposure to physical risk.
In the Climate Risk Model, investments are categorized into sovereign bonds, corporate credit, listed equities, other
duration assets (ODA) and other non-duration assets (including cash, private equity and hedge funds). Equities,
corporate credit, and sovereign bonds have dedicated valuation models that account for their specifics. Liabilities and
ODA (including private debt, mortgages and other fixed income) are modeled similarly to sovereign bonds, being
exposed to interest rate risk. For liabilities, other market risk factors that influence the value of liabilities via policyholder
participation (e.g., equity, credit and real estate) and non-market risk factors (e.g., increasing mortality trend or higher
claims due to hailstorms) are not modeled within the investment climate risk assessment.
Investment vehicles and ETFs, unless they have a specific geographical exposure focus, are assigned the average
world climate risk impacts and no look-through is applied. Additionally, no specific treatment for green bonds is applied.
Long-term climate risk exposures that go beyond the maturity of fixed income securities are assessed. We do this by
adopting a going-concern approach with a rolling balance sheet which implicitly rebalances the portfolio annually to
keep its composition constant over time. This assumption abstracts from potential management responses and
corresponds to a risk exposure given the current balance sheet composition.
Real estate is modeled separately and aggregated in the final results. The climate physical risk assessment is carried out
using the ZRS methodology and proprietary data, which enables a robust evaluation of both current and future hazard
exposure of our investment properties. The analysis covers 11 key natural hazards and produces a multi-hazard ranking
highlighting locations with the highest likelihood of being impacted by climate-related events in the near and medium
term.
To quantify the potential economic impact of climate events, a financial analysis is conducted. Currently, this is only
done for the flood peril – one of the most significant risks impacting real estate asset values for investors – by estimating
losses for each asset from 100-year climate tail risk events. This includes estimating losses from property damage and
business interruption due to flood events. The primary driver of damage is flood height, while key influencing factors
include the number of stories below ground, stories above ground, building material, and building age. For all other perils
(including flood), vulnerability quantifications are based on market values.
For transition risk assessment, we used the real estate industry benchmark Carbon Risk Real Estate Monitor (CRREM)
version 2, 1.5°C scenario, aligned with the Science Based Targets Initiative’s (SBTi) net-zero targets.The CRREM model
allocates energy and carbon budgets (kg CO2e/m²) based on each asset’s country and type. We apply a carbon cost to
any excess emissions, and project these figures through to 2050. The analysis assumes a business-as-usual approach,
with no further asset-level optimization to reduce carbon footprint. On the qualitative side, we identify each asset’s
CRREM misalignment year – the first year in which a building’s carbon intensity is expected to exceed its allocated
1.5°C target. This science-based indicator serves as an early warning, helping us to proactively address potential
transition risks.
Own operations and supply chain:
We consider potential physical risk impacts to our own offices, strategic data centers, and supply chain 1 by using Zurich
Resilience Solutions’ (ZRS) methodology and proprietary data, aligned with the approach for our real estate investment
portfolio. Transition risk is assessed both qualitatively and quantitatively. Risk drivers are qualitatively evaluated for
relevance, materiality and likelihood, with a focus on potential mitigation or adaptation costs impacting operating
budgets. Our quantitative analysis adopts an approach consistent with that adopted for our investment analysis and
assumes significant negative impacts to supplier financial position as an indicator of additional operating cost and/or
critical service disruption risk.
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3.2.3.7 Assumptions and limitations
Climate change modeling is an evolving field, and changes to the model and scenarios should be anticipated. In
addition, any model contains a certain level of simplification. In the case of climate risk, simplifications may be dictated,
among others, by the lack of relevant and granular data, limited history of real-world response of the economy to climate
change, and general uncertainty contained in the long-term developments of each scenario. Some of these model
limitations may overstate while others may understate climate risk. Our analyses rely on a number of assumptions,
including:
We assume a static (and rolling) balance sheet approach to better isolate potential medium-to-long-term impacts of
climate change, in both the underwriting and investment analysis. Static implies quantified impacts assume no
strategic reaction to the risks identified, and no movements in pricing to adapt to changing conditions; broadly this
can be described as the decision-makers not adapting the strategy to the evidence of climate change that happens
as time passes in the model. While we recognize that this approach may overestimate longer-term impacts on our
portfolio and limit the use of our model output for strategic implications, it provides an initial view of exposures before
mitigation, serving as a foundation for evaluating potential risk reduction measures.
We rely on externally sourced global macroeconomic projections from the NGFS in terms of economic growth and
inflation across climate scenarios as a key input of the model. This is standard and constitutes a well-recognized
source of data among the financial and insurance industry.
The analysis of our investments considers cumulated impacts of climate change to investment returns by 2050, which
are then discounted. This is a suitable way to compare and assess impacts, but it is important to stress that the actual
impact on economic activity and returns will be realized in the future, and that timing differs across scenarios.
As climate change progresses under a current policies scenario, adaptation at individual, company, and state level is
expected to increase resilience to physical risks and reduce losses in our underwriting portfolio. Likewise under the
net-zero scenario maturing transition technologies can reduce underwriting losses. The impact of macroeconomic
and industry sector developments on insurance demand also may not follow the linear dynamics assumed in
underwriting modeling, e.g. increasing the demand for natural catastrophe insurance despite increased physical risk
leading to general economic contraction. These factors are not captured in the scenario analysis.
3.2.3.8 Other climate risk assessment outcomes: litigation risk and reputational consequences
Our management of climate risk considers both litigation risk and reputational consequences.
Litigation risk: We closely monitor developments potentially impacting litigation-related risks and take actions to
address them proactively.
Reputational consequences: We recognize the heightened public scrutiny that accompanies our climate-related
ambitions and that any failure (real or perceived) to deliver on our objectives and targets could have an impact on our
reputation. We believe our approach and clearly defined supporting activities, as outlined in our transition plan, our
strong internal focus on delivery, monitoring through the governance structures described in Chapter 2. Governance
(see pages 138 to 140) and transparent public disclosure on progress, mitigate this risk.
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3.3 Our targets and metrics
We use numerous indicators across our underwriting and investment activities, as well as our own operations and
supply chain, to monitor, assess and manage climate-related impacts to, and of, our business. This section outlines the
main targets underpinning our climate transition plan and lists the key performance indicators (KPIs) we track.
The targets and metrics used to assess and manage relevant climate-
related risks and opportunities
3.3.1 Our targets
Our commitment to net-zero focuses primarily on supporting emissions reduction in the real economy. We believe we
can best achieve this by focusing on engagement with our customers and investee companies, and accompanying their
transition. This reflects our principle, which holds that the financial service industry’s most effective contribution to
fighting climate change derives from assisting, incentivizing, and encouraging our investee companies, customers,
suppliers and other stakeholders, keeping them at center stage as they determine and shape their own decarbonization
pathways. We hold ourselves to the same standards, striving to lead by example with our own operations.
Outlined below are the targets we have set to align our business activities with the net-zero commitment, together with
our 2025 performance against those targets.
Table 4
Our net-zero commitment and targets
Net zero icon 1.svg
Enabling an economy-wide net-zero transition
Area
Definition
Targets1
2025 performance
Reduction of
financed
emissions
Reduce the intensity of emissions (scope 1 and 2) of listed
equity and corporate bond investments, in terms of metric tons
of CO2e per USD million invested (base year 2019).2
2030: (55%)
(59)%
Reduce the intensity of emissions of direct real estate investments, in
terms of kilograms of CO2e per square meter (base year 2019).
2030: (45%)
2024: (36)%
Reduction
of insurance-
associated
emissions
intensity
Reduce the intensity of insurance-associated emissions (IAE) 3 in
our large corporate customer portfolio (base year 2022).
By 2030: (20%)
2025 (initial
estimate) 4: (10.6)%
2024: (14.1)%
Engagements
with our
investees
Engagements with high-emitting companies which currently do
not have credible science-based targets.
2030: 20
4
Engagements
with our
customers
Conduct engagements with our large insurance customers, who
are amongst those contributing most heavily on to our portfolio
emissions and where our direct relationship means we have a
greater degree of interaction, 3 on their transition-related
objectives, opportunities and challenges.
Sept. 24 - Sept.
25:5 65
By 2030: 450
76
Sept. 24 - Sept. 25:
77 engagements
conducted
Inte rim target
achieved
Climate
solutions
Allocation to climate solutions investments of proprietary
portfolio
2030: 6% of
AuM
6.9%
Sustainable
revenues 6
Profitably expanding our range of sustainable products and
services.
Grow revenues
24.3%
Tick mark.png
1 A 2030 target is defined as using year-end 2029 values (e.g., reduction of financed emissions). By 2030 target (e.g., for reduction of IAE intensity) is defined as using year-end 2030
value, similarly by 2025 target (e.g., for operational emissions) is defined as using year-end 2025 value.
2 Attributed with enterprise value methodology and matched based on most recently available emission data.
3 Determined by scope 1 and 2 for our customers’ emissions using the Partnership for Carbon Accounting Financials (PCAF) insurance-associated emissions methodology for
commercial lines, covering customers with revenues greater than USD 1 billion. For further details, see section Insurance-associated emissions on page 164.
4 2025 data is based on an initial estimation for our 2025 portfolio emissions based on the relevant 2025 in-scope portfolio premium, however relying on previous years’ reported
customer emission data.
5 In the 12 months following the publication of our climate transition plan in September 2024.
6 Sustainable revenues include revenues from sustainable environmental, social and investment solutions. Further details can be found in section 4.2.1 Revenues from sustainable
solutions on pages 179 to 182.
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Evolving how we operate
Area
Definition
Targets
2025 performance
Reduction in
operational
emissions1
Total emissions: absolute reduction in all operational emissions
(base year 2019)
By 2025: (60%)
By 2029: (70%)
68.8%
Target
achieved
Suppliers
with net-
zero targets
Percentage of managed procurement spend (MPS) that is with
suppliers having science-based targets to reduce emissions. 2,3
By 2025: 75%
67.7%
Percentage of managed procurement spend that is with suppliers
having science-based targets to reach net-zero. 2,4
By 2030: 75%
62%
Tick mark.png
1 Zurich Cover-More, Farmers Group, Inc. and its subsidiaries, our joint ventures with Banco Sabadell and Banco Santander, smaller businesses like Real Garant and Orion, as well as
our acquisition Zurich Kotak are excluded since they were not reflected in the CO2e emissions baseline in 2019.
2 MPS means the spend of approximately USD 2 billion annually managed centrally by Zurich’s Procurement and Supply Chain Management function on goods and services that are
required to enable Zurich to maintain and develop its operations. In 2025, we successfully reduced the MPS reporting time lag thanks to a series of technical improvements. As a
result, the reported MPS values now reflect the period from October 2024 through September 2025.
3 We consider a supplier to have science-based targets when their emission reduction targets are approved by a scientifically accredited body or otherwise require a reduction of at
least 42 percent in scope 1 and 2 emissions by 2030.
4 We consider a supplier to have net-zero targets when their net-zero target is approved by a scientifically accredited body or otherwise has a public target to neutralize any residual
scope 1 and 2 emissions by 2050.
3.3.2 Our performance metrics
This section highlights the key metrics we use to measure and manage climate-related risks and opportunities.
Impact_Area_Z_E.svg
Underwriting
Table 5
Our underwriting key performance indicators
Area
Definition
2025
2024
By 2030
Targets 1
Further details
Reduction of
insurance-
associated
emissions
intensity
Reduce the intensity of insurance-
associated emissions (IAE) in our
large corporate customer portfolio
by 2030 (base year 2022).
Initial estimate:
(10.6)% 2
(14.1)%
(20)%
See section Insurance-
page 164 .
Engagements
with our
customers
Conduct engagements with our
large insurance customers, who are
amongst those contributing most
heavily to our portfolio emissions 3
and where our direct relationship
means we have a greater degree of
interaction, on their transition-related
objectives, opportunities and
challenges.
76
74
450
See section
Engagement on page
165 .
Between September 2024 and
September 2025, conduct
engagements with 65 customers,
who are amongst those contributing
most heavily to our portfolio
emissions3 and where our direct
relationship means we have a
greater degree of interaction, on
their transition-related objectives,
opportunities and challenges.
77
Interim target
achieved
Tick mark.png
1 A 'by 2030 target' is defined as using year-end 2030 value.
2 2025 data is based on an initial estimation for our 2025 portfolio emissions based on the relevant 2025 in-scope portfolio premium, however relying on previous years’ reported
customer emission data.
3 Determined by scope 1 and 2 for our customers’ emissions using the Partnership for Carbon Accounting Financials (PCAF) insurance-associated emissions methodology for
commercial lines, covering customers with revenues greater than USD 1 billion. For further details, see section Insurance-associated emissions on page 164.
4 Includes five customer engagements conducted as a pilot of our engagement approach in 2024. These are not counted towards the target of engaging with 65 large insurance
customers in the first year from publication of the climate transition plan (September 2024 to September 2025), as they happened before September 2024. These engagements do
however count towards the 450 by 2030 target.
1 1A 'by 2030 target' is defined as using year-end 2030 value.
2 2An updated final result will be provided in the 2026 sustainability report.
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Insurance-associated emissions (IAE)
Impact_Area_Z_E.svg
Supporting our commitment to align our insurance portfolio to net-zero by 2050 we have set an interim target to reduce
the IAE intensity of our portfolio of large corporate customers, defined as customers with more than USD 1 billion in
revenues, by 20 percent by 2030 1 from a 2022 baseline.
This scope has been chosen as our focus is on creating real-world impact and allows us to prioritize engagement with
customers who can make the greatest contribution to emission reductions and where our direct relationship means we
have a greater degree of interaction. The availability of reported emissions also tends to be higher for larger companies,
allowing for greater certainty in target reporting and achievement.
Building on the experience gained in our baseline calculation, we further developed and strengthened our data quality
assurance process to enhance the quality of external data feeding into both the baseline and subsequent annual
emission calculations. Applying this process led to a re-baselining of our 2022 IAE intensity from 234 to 206 metric tons
CO2e/USDm and of our absolute IAE from 1.7 to 1.5 million metric tons CO2e.
Limitations caused by the systematic lag in publication of customer emission and revenue data, as well as the non-linear
nature of customer transition plans, and the impact of external market dynamics such as insurance cycles and inflation,
impact IAE intensity and year-on-year progress against targets over time. Therefore, while we expect to achieve our ‘by
2030 target’, this will likely not follow a linear reduction path.
We provide annual emissions for 2023 and 2024 and our progress towards our IAE intensity reduction target in Table 6
below. By 2024, our emission intensity reduced 14 percent against our 2022 baseline. This reduction over the two
reporting years was mainly driven by emission reductions of our customers, supported by customer revenue growth.
To provide an outlook for the potential IAE results in the next reporting period, we have run an initial estimation for our
2025 portfolio emissions based on the relevant 2025 in-scope portfolio premium, however relying on previous years’
reported customer emission data. 2 This initial estimate brings our IAE intensity for 2025 to 185 metric tons CO2e/
USDm, a 5 percent increase compared with 2024, and a 10.6 percent decrease compared with our 2022 baseline. The
total IAE increased to 1.5 million metric tons of CO2e, an increase of 4 percent compared with 2024, and a 2 percent
decrease compared with our 2022 baseline. The increase in this outlook can be mainly attributed to M&A activity by
customers, requiring us to default to the use of industry average emissions.
Table 6
Insurance-associated emissions from large corporate customers1
2025 (initial
estimate)²,³
2024 4
2023 4
2022
(baseline)
% Reduction
(against
baseline) for
2025 (initial
estimate)2
% Reduction
(against
baseline) for
2024
Target by
2030 5
Absolute insurance-associated emissions6
(Million metric tons CO2e)
1.5
1.4
1.4
1.5
(2.0)%
(6.3)%
Insurance-associated emissions intensity6 
(Metric tons CO2e/USDm)
185
177
179
206
(10.6)%
(14.1)%
(20.0)%
PCAF weighted average data quality score
(1 to 5) 7
2.8
2.7
2.8
2.8
1 In line with PCAF Standard Part C, Insurance-Associated Emissions (version 2022), except the exclusion of the trade credit portfolio. PCAF proposes that insurance-associated
emissions are reported as a supplementary accounting note to scope 3 category 15 (Investments). Those emissions should not be aggregated with financed emissions.
2 This estimate is included as an outlook on the potential development of our 2025 IAE and IAE intensity for FY2025. This will be superseded by final results in our 2026 sustainability
report.
3 Gross written premium (GWP) from our large corporate customers (revenues greater than USD 1 billion) used for the 2025 initial estimate amounted to 26 percent of total commercial
insurance GWP.
4 GWP from our large corporate customers (revenues greater than USD 1 billion) amounted to 27 percent of our total commercial insurance GWP for both 2023 and 2024.
5 A 'by 2030 target' is defined as using year-end 2030 value.
6 Insurance-associated emissions cover scope 1 and 2 of insured companies. For more details, refer to appendix 6.3 Methodologies on pages 209 to 211.
7 For further details on the PCAF weighted average data quality score, refer to appendix 6.3 Methodologies on pages 209 to 211.
1 1Determined by scope 1 and 2 for our customers’ emissions using the PCAF insurance-associated emissions methodology for commercial lines, covering customers with revenues
greater than USD 1 billion.
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Engagement
We engage our insurance customers to better understand where they are in their transition, their needs and priorities,
and to deepen our understanding of the technologies, barriers and dependencies involved in their industries’ transitions.
The insights we gather inform where we need to further develop our capabilities so that we can offer appropriate
insurance solutions and expertise to support our customers.
Our focus is on creating real-world impact, so we prioritize engagement with customers who can make the greatest
contribution to emission reductions and where our direct relationship means we have a greater degree of interaction. In
our climate transition plan, we set the target to engage with 450 of our large insurance customers who are amongst
those contributing most heavily to our portfolio emissions by 2030 1 and where our direct relationship means we have a
greater degree of interaction. For the purpose of progress reporting against our target, we consider an engagement to
be conducted after the first content exchange with the customer has taken place.
From September 2024 to September 2025, we conducted engagements with 77 insurance customers, exceeding our
target of 65 engagements within the first year of publication of our climate transition plan. These engagements
allow us to further strengthen our customer relationships and demonstrate our commitment to supporting their net-zero
journeys. By taking the time to understand our customers’ transition plans, strategies, and challenges, we conduct
exchanges that are meaningful and tailored to their specific circumstances. These discussions have highlighted various
common challenges that our clients face, for example, in managing the transition to sustainable energy, where grid
constraints as well as delays in obtaining relevant permits can slow down progress, or in reducing emissions in their
supply chain. These discussions help to inform where we need to strengthen our data capabilities, deepen expertise,
and develop insurance solutions and services to support this transition. For further details, see 4.2.3 Innovating for our
commercial customers on pages 183 to 185.
Table 7
Engagements with our customers
Unit
Total to date
2025
2024
Target by 2030 1
Engagements
Number of customers
83
76
72
450
Engagements from September 2024 to
September 2025
Number of customers
77
Sept. 24 to Sept. 25
65 
Interim target
achieved
Tick mark.png
1 A 'by 2030 target' is defined as using year-end 2030 value.
2 Includes five customer engagements conducted as a pilot of our engagement approach in 2024. These are not counted towards the target of engaging with 65 large insurance
customers in the first year from publication of the climate transition plan (September 2024 to September 2025), as they happened before September 2024. These engagements do
however count towards the 450 by 2030 target.
1 1For the full details, refer to our Responsible Investment white paper.
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Investments
The following section shows the progress we have made with our responsible investment strategy in 2025 and prior to
that. Our responsible investment strategy successfully manages our proprietary investment assets, focusing on
improving the financial performance, transparency and positive impact of our portfolio. Our strategy comprises three
pillars (1. ESG integration, 2. impact investing and 3. advancing together) while consistently integrating climate action,
and following a group-wide approach on exclusions. These pillars are linked with our climate targets and selective
exclusion screens. 1
Table 8
Our investments' climate-related key performance indicators
Area
Definition
2025
2024
2030 Targets 1
Further details
Climate
solutions
Allocation of AuM of our proprietary
investment portfolio to climate
solutions investments.
6.9%
6.5%
6%
See section Climate
solutions on page
Engagements
with our
investees
Engagement with high-emitting
companies which currently do not
have credible science-based targets.
4
20
See section
Engagement on page
167 .
Reduction of
financed
emissions
Reduce the intensity of emissions
(scope 1 and 2) of listed equity and
corporate bond investments, in terms of
metric tons of CO2e/USDm invested
(base year 2019).
(59)%
(54)%
(55)%
See section Financed
emissions on page
Reduce the intensity of emissions of
direct real estate investments, in terms of
kilograms of CO2e per square meter
(base year 2019).
(36)%
(45)%
1 A '2030 target' is defined as using year-end 2029 values.
Climate solutions investments
Impact_Area_Z_E.svg
Environmental impact investments
In 2025, we further increased our climate solutions investments to a total of USD 12.2 billion. The increase in climate
solutions investments was mainly driven by the increase of green bonds and targeted private equity investments
focused on pioneering circularity. For further details on our impact investments, see section Impact investing on page
Table 9
Climate solutions
2025
2024
Target / Ambition
Climate solutions investments (in USD millions)
12,202
10,442
of which environmental impact investments 1
7,195
5,936
of which green certified buildings2
5,007
4,506
Climate solutions as percentage of proprietary portfolio
6.9%
6.5%
6%
Million metric tons CO2e avoided through environmental impact
investments (ambition)
3.4
3.9
5
1 Values refer to the environmental share of our impact investments displayed in Table 18 Impact investing portfolio on page 171 and consists of green bonds, and the environmental
share of impact private equity and impact infrastructure private debt.
2 Green certified buildings based on balance sheet investments, including buildings used by us. Values refer to the share of green certified buildings of our global real estate portfolio
displayed in Table 10: % green certified buildings in total real estate on page 167.
In 2025, to break ground when it comes to resilient infrastructure investments, we, alongside other Insurance
Development Forum (IDF) members, played a key role in developing the Infrastructure Resilience Development Fund
(IRDF) blueprint, supporting its successful launch and first close at USD 340 million. The IRDF targets resilient
infrastructure projects in emerging and developing economies, including clean water, energy, and healthcare facilities.
The innovative fund structure is designed to meet insurance sector investment criteria, aiming to close natural
catastrophe protection gaps while delivering positive social and environmental impacts. The first investment will provide
financing for the company operating the power transmission system in Guatemala.
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Green certified buildings
Having reached our 30 percent target a year ahead of schedule, we now aim to maintain the share of green certified
buildings at 30 percent. This year, our total certified buildings represent U SD 5 billion in value, meaning that 36 percent
of the real estate portfolio consists of green certified buildings.
Table 10
% green certified buildings in total real estate1
% green certified buildings
2025
2024
Zurich Global Real Estate Portfolio
36%
35%
APAC
15%
17%
EMEA
35%
34%
Americas
46%
48%
1 Market-value weighted and based on balance sheet investments, including buildings used by Zurich.
Engagement
Impact_Area_Z_E.svg
Stakeholder engagement
Our engagement is composed of multiple complementary approaches to drive progress on sustainability topics
including climate action. To achieve systemic change and influence real economy emissions, we leverage stakeholder
engagement to drive systemic change:
Asset manager engagement: As an asset owner, our relationship with asset managers is one of the most impactful
levers we use to drive market change. We express our responsible investing expectations to our asset managers and
leverage on the strong relationships we already have.
Policy engagement: We advocate for effective climate policies and we are working in expert groups to provide
guidelines to the industry.
Industry engagement: We support sector initiatives and member-led organizations to advance responsible
investment practice.
For further details, see also section 1.2 Stakeholder overview on pages 134 to 137.
Company engagement
We recognize that achieving real-world emissions reductions requires more than just divesting from carbon-intensive
companies; it means actively engaging with them to support their transition to sustainable practices. Our company
engagement approach focuses on two main ways:
Multilateral engagement: When an investee company is already covered by an investor-led initiative, we work with
the broader market by supporting the investor-led engagement initiative.
Bilateral engagement: We aim to initiate a direct dialogue geared towards gathering information, assessing their
approaches to decarbonizing their business activities, as defined in a transition plan, and encouraging progress as
part of our ESG integration strategy, while they shape their own decarbonization pathways.
Our engagement efforts are targeted where we can achieve the greatest impact. Based on our past engagement
experience, we refined our efforts by prioritizing bilateral engagement with a selected group of 20 companies that offer
significant potential to reduce real-world emissions and set targets aligned with the Paris Agreement. This is in addition
to the multilateral engagements we participate in, where we focus on the world’s largest corporate greenhouse gas
emitters.
We use a data‑driven approach to assess companies’ emissions profiles and transition strategies as the basis for our
engagement.
Where investee companies are also insurance clients, we coordinate closely with our underwriting sustainability team.
We further collaborate with our asset managers to align perspectives and share insights, ensuring a holistic
engagement approach.
Where necessary, we may escalate our response, including exercising our voting rights at shareholder meetings. In
rare instances, we may restrict investment activities with companies following unsuccessful engagement.
1 1For further details, see www.zurich.com/sustainability/governance-and-positions/our-positions .
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Bilateral engagement progress
In 2025, we initiated engagement with a targeted group of companies to support their transition planning and
decarbonization strategies, underscoring the scope and ambition of our structured bilateral engagement campaign. The
initial phase of the engagement process provided valuable insights into each company’s unique journey and readiness
for change. Companies vary widely in their readiness to decarbonize, with many facing structural challenges. In such
cases, we aim to agree on clearer interim targets, capital expenditure plans, and business line transition details to
properly assess progress.
Table 11
Engagements with our investees
Unit
2025
Target 2030 1
Engagements
Number of investee companies
4
20
1 A '2030 target' is defined as using year-end 2029 values.
Financed emissions
Impact_Area_Z_E.svg
We measure and report absolute and intensity emissions for our proprietary corporate portfolio (listed equity and
corporate bonds), sovereign bonds and direct real estate, covering approximately 60 percent of the total portfolio.
Corporate portfolio
In 2025, we entered a new interim target cycle for our 2030 emission intensity reduction targets. To capture factors
such as local market considerations, sector diversification, and past and projected pathways of emissions, we have
cascaded our global portfolio target into local objectives as in the previous cycle.
In 2025, we reduced our financed CO2e emission intensity by 59 percent against the 2019 baseline. The 2030 target is
55 percent reduction. Our absolute financed emissions declined over the same period by 62 percent against the 2019
baseline.
Table 12
Absolute emissions of the corporate portfolio
In scope AuM (in USD billions)
Absolute financed emission (million metric tons CO2e)2
2025
2024
2019
(Baseline)
2025
2024
2019
(Baseline)
% Reduction
(against
baseline) for
2025
Corporate portfolio 1
54.8
46.6
58.5
3.1
2.9
7.9
(62)%
Listed equity
9.1
6.9
10.6
0.4
0.4
1.0
(58)%
Corporate bonds
45.7
39.7
47.9
2.6
2.5
7.0
(62)%
1 In order to provide a comprehensive overview, details including prior year data are shown in the appendix 6.4 Investments – KPI yearly progress on pages 211 to 214.
2 Absolute financed emissions in million metric tons CO2e. Financed emissions cover scope 1 and 2 of underlying companies attributed with enterprise value methodology and
matched based on most recently available emission data. For more details, refer to appendix 6.3 Methodologies on pages 209 to 210 .
Table 13
Emission intensity of the corporate portfolio
Emission intensity (metric tons CO2e/USD millions market value)
% of financed emissions in run-off
under coal/oil sand policy
2025
2024
2019
(Baseline)
% Reduction
(against
baseline) for
2025
Target
2030
2025
Corporate portfolio 1,2
56
62
136
(59)%
(55)%
4.6%
Listed equity
44
52
90
(51)%
Corporate bonds
58
64
146
(60)%
1 Emission intensity in metric tons CO2e/USDm market value. Financed emissions cover scope 1 and 2 of underlying companies attributed with enterprise value methodology and
matched based on most recently available emission data.
2 A comprehensive overview, including prior year data is shown in appendix 6.4 Investments – KPI yearly progress on pages 211 to 214.
This reduction in financed emissions was mainly driven by changes in portfolio composition and structural emission
reductions of our portfolio companies, but also benefited from higher equity valuations during 2025. Financed
emissions in run-off increased marginally, reflecting higher emissions reported by a key contributor. This development
underscores the importance of maintaining our approach to define the business activities for which we have limited
investment appetite. 1
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Figure 17
Breakdown of reduction in financed emissions
Intensity change attribution (in metric tons CO2e/USD millions)
160
140
120
100
80
60
40
20
0
2140
2019
Portfolio
action
Emission
reduction
Other
effects
2025 intensity
Portfolio activities are estimated to contribute the majority of the intensity reduction over the past six years. Portfolio
activities are changes in our portfolio composition, when we allowed high-emitting positions to mature without
reinvesting in the same issuer or by actively divesting from high-emitting positions and reinvested capital in new
positions of lower-emitting companies. Real-world emission reduction reported by our portfolio companies are
estimated to contribute one-third of our emission intensity reductions. Other effects mainly refer to currency effects and
timing lags but can also include data updates.
Uncertainties and dependencies
Our experience demonstrated the need to consider both absolute and relative indicators when measuring the
emission performance of portfolios. Relative indicators are sensitive to changes in company valuation, whereas
absolute emissions are sensitive to strategic shifts in asset allocation. It is important to reiterate that capital market
price changes have a significant impact on reported financed emissions based on the formula applied, resulting in the
sensitivity of reported targets. In the long run, it remains our view that alignment with the NZAOA methodology will
provide us with a stable and robust metric describing the trajectory of our emission reduction pathway, but we expect
a high level of volatility of intensity and financed emissions numbers driven by the current political sentiment and
potential for financial market volatility.
Further, it is important to note that the real economy is not moving at the pace at which we have reduced our financed
emissions. In fact, the current Nationally Determined Contributions (NDC) under the Paris Agreement would still put
the world at 2.1ºC-2.4ºC above pre-industrial levels, which is far above the ambition of the Paris agreement of 1.5°C.1
This means that the financial markets’ emissions reductions are largely a result of portfolio reallocation, shifting capital
to more sustainable investments and hence divesting from heavy-emitting companies. While we can regard the
reductions as a testament to portfolio reallocation and as an important demonstration to the rest of the investment
ecosystem that decarbonization is possible, the actions must be pursued with urgency in the real economy.
Moreover, we should also be cautious about projecting achievements to the future.
1 www.unep.org/resources/emissions-gap-report-2025
Sovereign portfolio
Impact_Area_Z_E.svg
For 2025, the CO2e emissions financed through our global sovereign debt portfolio amounted to 6.8 million metric tons
CO2e. This corresponds to an emission intensity of 134 metric tons CO2e/USDm.
Table 14
Absolute emissions and emission intensity of the sovereign bond portfolio1
In scope AuM (in USD billions)
Absolute financed emission
(million metric tons CO2e) 2
Emission intensity (metric tons
CO2e/USD millions) 3
2025
2024
2025
2024
2025
2024
Sovereign portfolio
45.8
43.9
6.8
7.6
134
159
1 Our sovereign bond portfolio is a result of its geographic and business footprint. Disciplined ALM practices and, in some cases, insurance regulation requires us to hold substantial
amounts of minimum-risk assets denominated in local currency to back local liabilities. We do not generally manage any multi-currency sovereign bond portfolios that would allow
ESG factors to influence issuer selection.
2 Scope 1 (production-based approach) excluding Land Use, Land-Use Change and Forestry (LULUCF) – USD GDP-PPP.
3 Based on Nominal Value.
1 1For more details, refer to appendix 6.3 Methodologies on pages 209 to 210.
2 2Metered data refers to energy consumption data obtained directly from utility meters or energy invoices issued by external providers.
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Issuer emissions for sovereign debt are comprised of scope 1 greenhouse gas emissions, which represent production
emissions occurring within the country but do not include land use, land use change, and forestry (LULUCF), owing to
uncertainty in data. We use a methodology, which is based on the current version of the PCAF’s Global GHG
Accounting and Reporting Standard. 1 While we measure the financed emissions for sovereign bonds, these assets are
not covered by an emission reduction target.
Direct real estate portfolio
Impact_Area_Z_E.svg
In 2025, we began enhancing our direct real estate emission data collection process by using AI technologies, such as
invoice‑scraping tools, to further automate our data collection. To address the inherent delays in processing energy
invoices, we also initiated the implementation of an estimation methodology. While the methodology is still being refined,
it already provides a reliable basis for generating preliminary emissions figures and strengthens the overall reporting
process.
For 2024, metered data 2 is complete and reflects emissions of 13.7 kg CO2e/m² a 36 percentage reduction
compared with the baseline year. The reduction in metered data for 2024 is mainly due to ongoing asset sales following
a strategic asset allocation process, continuous optimization measures, and the capital expenditure program in
Switzerland. Applying our developing estimation methodology for missing invoices results in an additional 4,992 t CO2e,
yielding an estimated total emission intensity of 16.2 kg CO2e/m².
For 2025, metered data is, for most of the portfolio, specifically for EMEA, limited to the first three months of the year.
This partial dataset explains the lower preliminary metered value for 2025 and the correspondingly higher estimation
supplement. As our methodology continues to mature throughout the year, we expect the accuracy and completeness
of our estimates to further improve.
Table 15
Absolute emissions of the direct real estate portfolio1
In scope AuM (in USD billions)
Absolute emission (metric tons CO2e)2,3
2025
2024
2019
(Baseline)
2025
(preliminary) 4
2024
2019
(Baseline)
% Reduction
(against baseline)
for 2024
Direct real estate portfolio
10.2
9.6
11.7
5,740 5
27,743 5
53,181 5
(48)%
Geographical breakdown
APAC
0.1
0.1
NA
517
524
NA
EMEA
8.7
8.2
10
645
21,611
41,153
Americas
1.4
1.4
1.7
4,577
5,608
12,028
Estimation supplement 6
26,936
4,992
Total (metered data and
estimation supplement)
32,675
32,735
1 The direct real estate emissions includes investment portfolio buildings only, as own-use buildings are part of our operational emissions target.
2 The CO2e emissions are calculated according to the location-based method. For more details, refer to appendix 6.3 Methodologies on pages 209 to 210.
3 The emission factors are retrieved from the Carbon Risk Real Estate Monitor (CRREM).
4 Coverage for metered data for 2025 is preliminary and currently low due to the timing gap in receiving energy invoices across our global portfolio.
5 Figures represent metered data only.
6 Figures for estimation of missing energy invoices.
Table 16
Emission intensity of the direct real estate portfolio1
Emission intensity (kg CO2e/sqm)2
2025
(preliminary)³
2024
2019 (Baseline)
% Reduction
(against baseline)
for 2024
Target 2030
Direct real estate portfolio
34
13.74
21.64
(36)%
(45)%
Emission intensity by geographic region
APAC
52.2
52.9
NA
EMEA
0.5
15.3
22.9
Americas
7.8
9.5
18.0
Total (metered data and estimation supplement)5
17.3
16.2
1 The direct real estate emissions includes investment portfolio buildings only, as own-use buildings are part of our operational emissions target.
2 The relative emissions intensity is calculated based on gross floor area (GFA) of the buildings. For more details, refer to appendix 6.3 Methodologies on pages 209 to 210.
3 Coverage for metered data for 2025 is preliminary due to the timing gap in receiving energy invoices across our global portfolio.
4 Figures represent metered data only.
5 Figures including estimation for missing energy invoices.
1 1 Our long-term commitment towards impact investing is underpinned with historic data, see appendix 6.4 Investments – KPI yearly progress on pages 211 to 214.
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Other Responsible Investment KPIs
Impact_Area_Z_E.svg
While the urgency and materiality of climate-related risks have led us to set Paris-aligned net-zero targets and develop a
robust transition plan, our approach to responsible investment began well before these climate-specific initiatives. For
us, responsible investment means setting clear social and environmental ambitions and maintaining high expectations
for our asset managers across a wide range of sustainability issues. The high percentage of assets managed by
responsible investors showcases the integration of rigorous ESG standards across our portfolio and ensuring we
appoint asset managers whose values and principles align with ours.
Table 17
Investment portfolio managed by responsible investors1
2025
2024
Difference
(2024 to 2025)
Assets managed by responsible investors2
99.8%
99.8%
0 pts
Total amount of impact investments (in USD millions)
10,969
8,460
30%
% of investment portfolio
6.2%
5.3%
0.9 pts
Investment portfolio (in USD millions)3
177,635
160,645
10.6%
1 Responsible Investment is about long-term and lasting impact. See appendix 6.4 Investments – KPI yearly progress for historical data on pages 211 to 214.
2 A United Nations supported PRI signatory or asset manager that fulfills our minimum requirements for ESG integration. See our Responsible investment white paper:
www.zurich.com/-/media/project/zurich/dotcom/sustainability/docs/responsible-investment-at-zurich.pdf.
3 Investment portfolio is calculated on a market basis, and is different from the total Group investments reported in the consolidated financial statements, which is calculated on an
accounting basis and does not include cash and cash equivalents.
Impact investing
Impact_Area_Z_E.svg
We use capital markets to fund solutions to many of the pressing social or environmental issues of our time through our
impact investing strategy. In 2025, our impact investment portfolio reached a total of USD 11 billion, equivalent to 6.2
percent of our proprietary investment portfolio. The increase was mainly driven by the increase in green, social and
sustainability bonds, following the ICMA Green Bond Principles. We have a strong climate focus through our net-zero
commitment and therefore, we actively direct our efforts to climate solutions investments and the environmental angle of
impact investing. Despite this focus, we see a larger increase in social impact investments driven by the growth of the
sustainability bond market. 1
Table 18
Impact investing portfolio
2025
2024
Difference
(2024 to 2025)
Total amount of impact investments (in USD millions)
10,969
8,460
30%
Environmental share
66%
70%
Social share
34%
30%
Asset class (in USD millions)
Green, social & sustainability bonds
9,834
7,502
31%
Impact private equity
284
210
35%
impact infrastructure private debt
851
748
14%
Impact measurement helps us make better investment decisions and reinforces that financial performance can go hand
in hand with positive environmental and social outcomes. In 2025, our impact investing portfolio of USD 11 billion
helped avoid a total of 3.4 million metric tons of CO2e emissions and benefited 5.4 million people. As in previous years,
we see the majority of ‘avoided emission’ coming from our green, social and sustainability bond portfolio, while private
equity is a large contributor to ‘people benefited’. As last year, we achieved our ambition through impact investing that
delivered benefits to 5 million people, demonstrating our ability to support community resilience through, for example,
access to clean energy, affordable housing, access to education and financial inclusion.
In recent years we have seen volatility in the impact metrics. This is driven by reported impact numbers but also the
underlying portfolio constructions.
1 1Further information can be found on the SCALED website: www.scaledevelopment.org.
2 2Further information can be found on our website www.zurich.com/investment-management/responsible-investment.
3 3For further details, see our proxy voting policy: www.zurich.com/-/media/project/zurich/dotcom/sustainability/docs/zurich-proxy-voting-policy-and-guidelines.pdf .
4 4The carbon offsetting of the current year will be carried out in the first quarter of the following year through 100 percent removal-based projects.
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Figure 18
Impact metrics
3.4 million metric tons CO2e emissions avoided
1790
C
B
A
A
Green, social and sustainability bonds
81%
B
Impact infrastructure private debt
3%
C
Impact private equity
16%
5.4 million people benefited by positive contribution
to their lives and livelihoods
88
C
B
A
A
Green, social and sustainability bonds
69%
B
Impact infrastructure private debt
0.3%
C
Impact private equity
31%
Besides directing our own capital to impact investments, we engage with market participants to create tools to direct
capital where it is most needed, such as emerging and developing markets. To this end, in 2025 we collaborated with
public and private institutions to launch SCALED – Scaling Capital for Sustainable Development. 1 This initiative aims to
remove structural obstacles in blended finance (strategic combination of public and private capital to fund sustainable
development projects) by enhancing standardization and transparency to unleash the full potential for large-scale
private capital mobilization.
We are also proud to have won again several impact investment and sustainable investment awards in 2025,
demonstrating our thought leadership. 2
Proxy voting
Impact_Area_Z_E.svg
As part of our active ownership strategy, we require all our asset managers to exercise their voting rights on directly held
listed equities. For our in-house asset management, the insights from our company engagement activities help inform
our proxy voting approach, securing a coherent and consistent active ownership strategy.
In 2025, we voted on 81 percent of our in-scope equity (externally and internally managed) compared with 72 percent
in 2024. Approximately 70 percent of our equity investments are in scope for proxy voting. 3 The increase of the voted
shares is due to portfolio shift and the implementation of proxy voting thereafter. We measure the votes we cast based
on assets under management. Reasons for not casting a vote could be portfolio turnover or voting restrictions (such as
demands to vote in person or share blocking).
Zurich Investment Solutions
Impact_Area_Z_E_S.svg
We continue to integrate responsible investment in the unit-linked Life business. It is our ambition to provide our
customers with a range of responsible investment solutions that not only meet our high quality standards, but also the
sustainability preferences of our customers.
This year, we launched the Zurich Global Green Bond Fund. Actively managed by Amundi, one of Europe’s leading
asset managers, it seeks a positive impact on the environment. The fund is tailored for our Life insurance customers
seeking exposure to the global green bond market. It invests in green bonds issued by sovereign, supranational and
corporate issuers, aiming to fund environmentally-friendly projects. The fund is available to customers in Italy and
Germany and, as of December 31, 2025, had USD 168 million in assets under management.
In May 2025, the Zurich Carbon Neutral Funds were renamed to Zurich Climate Focus Funds to reflect a broader, more
holistic approach to climate-conscious investing. The funds offer a well-diversified investment portfolio combined with a
low-carbon investment strategy. Seeking alignment with the 1.5°C goal of the Paris Agreement, the financed emissions
are being compensated through carbon offsetting. 4 Zurich Climate Focus Funds are available to our customers in nine
countries. As of December 31, 2025, the Zurich Climate Focus Funds had USD 2.3 billion in assets under management.
1 1Zurich Cover-More, Farmers Group, Inc. and its subsidiaries, our joint ventures with Banco Sabadell and Banco Santander, smaller businesses like Real Garant and Orion, as well as
our acquisition Zurich Kotak are excluded since they were not reflected in the CO2e emissions baseline in 2019.
2 2For more details on our remuneration framework, see chapter 2.2 Impact of climate-related performance on remuneration on page 140.
3 3High-quality offsets and removals are independently verified avoided emissions, emission-reduction, or removal credits recognized by credible registry standards (e.g., VCS,
Puro.earth) which are selected only after completion of rigorous internal due diligence. For further details about our approach to net-zero in our operations, please see:
www.zurich.com/sustainability/planet/sustainable-operations .
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Own operations and supply chain
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We are decarbonizing our business operations and supply chain, focusing on the following key KPIs:
Table 19
Our own operations and supply chain climate-related key performance indicators
Area
Definition
2025
2024
Targets
Further details
Reduction in
operational
emissions1
Absolute reduction in all operational
emissions (base year 2019).
Compensating our operational emissions
2030 onward with high quality carbon
removals to qualify our operations as net-
zero.2
(68.8)%
(68.8)%
(60%) by 2025
Target
achieved
(70%) by 2029
Net-zero by 2030
See section
page 173 .
Suppliers
with net-zero
targets
Percentage of MPS that is with suppliers
having science-based targets to reduce
emissions.3,4
Percentage of MPS that is with suppliers
having science-based targets to reach net
zero.3,5
67.7%
62%
59.4%
51.9%
75% by 2025
75% by 2030
See section Net-
zero supply chain
on page 175 .
Tick mark.png
1 Zurich Cover-More, Farmers Group, Inc. and its subsidiaries, our joint ventures with Banco Sabadell and Banco Santander, smaller businesses like Real Garant and Orion, as well as
our acquisition Zurich Kotak are excluded since they were not reflected in the CO2e emissions baseline in 2019.
2 High-quality offsets and removals are independently verified avoided emissions, emission-reduction, or removal credits recognized by credible registry standards (e.g., VCS,
Puro.earth) which are selected only after completion of rigorous internal due diligence. For further details about our approach to net-zero in our operations, please see:
www.zurich.com/sustainability/planet/sustainable-operations .
3 MPS means the spend of approximately USD 2 billion annually managed centrally by Zurich’s Procurement and Supply Chain Management function on goods and services that are
required to enable Zurich to maintain and develop its operations. In 2025, we successfully reduced the MPS reporting time lag thanks to a series of technical improvements. As a
result, the reported MPS values now reflect the period from October 2024 through September 2025.
4 We consider a supplier to have science-based targets when their emission reduction targets are approved by a scientifically accredited body or otherwise require a reduction of at
least 42 percent in scope 1 and 2 emissions by 2030.
5 We consider a supplier to have net-zero targets when their net-zero target is approved by a scientifically accredited body or otherwise has a public target to neutralize any residual
scope 1 and 2 emissions by 2050.
Operational emissions
Impact_Area_TCFD_GRI_E.svg
We are actively managing our operational emissions in alignment with four core principles: t ransparency, accountability,
collaboration, continuous improvement. We set clear targets on our operational emissions (see Table 20 on page 174), 1
including a target in our LTIP. 2
In 2021, we launched our path to net-zero operations with our first carbon removal purchases. Until reaching our
net-zero target, we achieve carbon neutrality through the use of high-quality offsets, which we apply only after
prioritizing emissions reductions. 3
We also set an internal price on carbon. In 2025, the price remained stable at USD 55 per metric ton, with a planned
progressive increase through to 2030. The price is applied to actual emissions to determine the value of our carbon
fund which supports our carbon neutrality and net-zero carbon commitments, and other innovative solutions to drive
down emissions from operations, as well as those from other sources related to our business.
Please see the table below for progress on our targets for our own operations against a 2019 baseline.
1 1Zurich Cover-More, Farmers Group, Inc. and its subsidiaries, our joint ventures with Banco Sabadell and Banco Santander, smaller businesses like Real Garant and Orion, as well as
our acquisition Zurich Kotak are excluded since they were not reflected in the CO2e emissions baseline in 2019.
2 2Final data will be published by Q2 2026 on our website, once the emissions related to facilities data and data centers are finalized as those are impacted by a time lag.
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Sustainable operations
Table 20
Absolute carbon emissions coming from our own operations1,2
In metric tons of CO2e
2025
% Reduction
(against 
baseline) for
2025
2024
% Reduction
(against 
baseline) for
2024
2019
(baseline)
Target
reduction by
2025
Target
reduction
by 2029
Target
reduction
by 2030
Absolute carbon
emissions
Total
56,449
(68.8)%
56,406
(68.8)%
180,805
(60)%
(70)%
Net-
zero
Target
achieved
Absolute reduction in all
operational emissions
Final
48,975
56,406
Initial estimate3
7,475
0
Scope 1 + 2 emissions
Total
15,738
(67.4)%
18,003
(62.7)%
48,290
(62)%
(80)%
Net-
zero
Target
achieved
Fleet emissions
Final
12,088
14,470
20,285
On-site heating
emissions
Initial estimate3
2,125
1,942
3,794
Electricity emissions
Initial estimate3
25
26
20,630
District heating
emissions
Initial estimate3
1,500
1,565
3,581
Scope 3 emissions
Total
40,712
(69.3)%
38,403
(71)%
132,515
(60)%
(67)%
Net-
zero
Target
achieved
Printed paper
Final
1,689
2,117
2,435
Strategic data center
emissions
Initial estimate3
0
0
6,847
Energy and fuel-related
emissions
Initial estimate3
3,725
4,315
11,731
Waste
Initial estimate3
100
150
808
Business travel
emissions
Final
15,799
15,174
41,018
Air travel emissions 4
Final
14,662
14,091
39,435
Rental car emissions
Final
568
618
1,241
Rail emissions
Final
569
465
342
Employee commuting
emissions
Final
19,399
16,647
69,676
Tick mark.png
Tick mark.png
Tick mark.png
1 Zurich Cover-More, Farmers Group, Inc. and its subsidiaries, our joint ventures with Banco Sabadell and Banco Santander, smaller businesses like Real Garant and Orion, as well as
our acquisition Zurich Kotak are excluded since they were not reflected in the CO2e emissions baseline in 2019, which was used to set the LTIP target.
2 Data in the table shown as metric tons of CO2e. Our environmental reporting methodology follows the GRI Standard, which is based on the requirements of the Greenhouse Gas
Protocol Corporate Accounting and Reporting Standard. For more details on methodology: www.zurich.com/sustainability/planet/sustainable-operations.
3 Initial estimate only refers to the year 2025. Emissions related to facilities data (electricity, heating and waste) and data centers are impacted by a time lag and are therefore
estimated. Final data will be published by Q2 2026 on our website.
4 Some air travel data is not captured through our central reporting, for example where booking is not possible through our standard channels. We estimate this gap to represent less
than 10 percent of total air travel bookings. DEFRA emissions factors for air travel are held flat to the 2022 factor set given subsequent updates incorporated load factors which
were impacted by the pandemic. This would have inflated air emissions by an estimated 20 percent and would not reflect an accurate view of our travel activity.
We have included estimated emissions for the purpose of presenting a total operational footprint for 2025, 1 comparable
to previous years’ performance. 2
In 2025, emissions remained relatively flat compared with 2024, maintaining a 68.8 percent reduction against our 2019
baseline. The most impactful reduction was seen in car fleet emissions which reduced 16.5 percent against the previous
year. We have achieved 74.2 percent of our global fleet as hybrid, plug-in hybrid, and battery electric vehicles, an increase
from 61.4 percent in 2024. This falls short of our ambition, set in 2021, to eliminate pure internal combustion engines by
year-end 2025. While we have encountered challenges, particularly in regions with greater technical limitation, the
ambition has helped keep the focus on electrification high on our agenda and spurred progress. For our 2029 total
electrification goal, which includes plug-in hybrid EVs, we are now at 56.9 percent, up from 49.1 percent last year.
Air travel emissions have only slightly increased versus 2024, representing a 62.8 percent reduction against our 2019
baseline. We maintain rigorous oversight of our air travel activities, while prioritizing the needs of our customers and
partners, which we also balance against internal collaboration requirements.
1 1Those include Zurich Cover-More, our joint ventures with Banco Sabadell and Banco Santander, smaller businesses like Real Garant and Orion and our acquisition Zurich Kotak.
Estimations are still included in the table above where activity data is still not available. BOXX Insurance is not included due to the ongoing integration.
2 2MPS means the spend of approximately USD 2 billion annually managed centrally by Zurich’s Procurement and Supply Chain Management function on goods and services that are
required to enable Zurich to maintain and develop its operations. In 2025, we successfully reduced the MPS reporting time lag thanks to a series of technical improvements. As a
result, the reported MPS values now reflect the period from October 2024 through September 2025.
3 3We consider a supplier to have science-based targets when their emission reduction targets are approved by a scientifically accredited body or otherwise require a reduction of at
least 42 percent in scope 1 and 2 emissions by 2030.
4 4We consider a supplier to have net-zero targets when their net-zero target is approved by a scientifically accredited body or otherwise has a public target to neutralize any residual
scope 1 and 2 emissions by 2050.
5 5CDP is a not-for-profit charity that runs the global disclosure system for individuals and organizations to manage their environmental impacts.
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Commuting emissions represented the largest increase in emissions which was expected and in line with increased
office presence, supporting face-to-face workforce collaboration and engagement.
In 2025, we further improved the quality of the reporting of emissions measurement for entities which were not included
in the baseline in 2019, moving from a pure estimation approach in 2024 to collection of actual activity data in 2025. 1
Table 21
Absolute carbon emissions for entities not included in the baseline1
In metric tons CO2e
2025
Absolute carbon emissions
16,040
Scope 1 emissions
748
Scope 2 emissions
5,286
Scope 3 emissions
10,006
1 Data in the table shown as metric tons of CO2e and follows the same methodology as the absolute carbon emissions represented in Table 20.
Net-zero supply chain
As part of our ambition to reduce our supply chain emissions, we expect our suppliers to set emissions reduction
targets. Our target is for 75 percent of our MPS 2 to be with suppliers that have science-based emissions reduction
targets by 2025 and net-zero targets by 2030. As of the end of 2025, 67.7 percent 3 of our MPS is with suppliers who
have set science-based targets and 62 percent 4 of our MPS is with suppliers who have set net-zero targe ts .
While we have not fully reached our initial 2025 target, we are encouraged by the progress we have made along the
way. Since setting our goal in 2022, we have increased the share of our MPS with suppliers who have set science-
based and net-zero targets. Today, the majority of our MPS is with suppliers committed to these standards, a significant
step forward, made possible through strong engagement and collaboration with suppliers as recognized by CDP 5 who
awarded us Supply Chain Engagement Leader status in 2025 for the third consecutive year. The proportion of our
MPS with suppliers who have science-based targets now meets the 67 percent threshold, which, according to external
benchmarks, is the standard required to keep climate change within 1.5°C. We know there is still more to do. Building on
this momentum, we will continue to partner with suppliers – encouraging those with targets to deliver on their
commitments and supporting others to set new goals.
1 1For further details on how we assessed materiality and what is relevant to us, please refer to section 1.1.2 Assessing materiality on pages 132 to 133 .
2 2Based on our analysis.
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4. Our customers
A customer-centric approach
for every journey.
4 Conny.png
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Being customer-centric means more than
meeting needs. It’s about building meaningful,
lasting relationships based on trust and
relevance. In 2025, our customers rewarded our
efforts with higher satisfaction, and an
increasing number chose Zurich to protect what
matters most to them.”
Conny Kalcher
Group Chief Customer Officer
4.1 Customer-centric culture
4.2 Customer-centric solutions
4.3 Customer-centric interactions
4.4 Customer-centric trust
The review of our double materiality assessment emphasized that tackling information-related impacts and having
Impact_Area_Z_DMA.svg
access to quality information is especially important to our customers. These insights drive us to communicate openly,
offer fair advice, and create solutions that put customer needs first, with the aim to build trust and give our customers
the confidence to make informed decisions.1
4.1 Customer-centric culture
4.1.1 Customer statistics
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Retail customers
Our retail business serves over 80 million customers around the world. We focus on providing access to quality
information 1 while delivering simple, accessible and personalized solutions that meet the evolving needs of individuals
and families. Through digital innovation and customer-first design, our retail offerings empower people to protect what
matters most – from everyday essentials to long-term aspirations. Our scale enables us to continuously enhance service
quality while remaining agile in a fast-changing market, as further detailed in section 4.2.2 Innovating for our retail
customers on page 182.
Commercial customers
We continue to execute our customer-centric strategy anchored in the belief that satisfaction and loyalty are the most
powerful drivers of sustainable growth. Our strategy is built on delivering proactive, personalized experiences that go
beyond traditional insurance – enabling customers to feel understood, empowered, and supported at every touchpoint.
In 2025, we delivered growth on an existing base of over 1 million commercial customers , broadening relationships
and increasing penetration into multiple geographies and segments.
We are proud to provide a range of commercial insurance products and services to 87 of the FTSE 100 and 482 of the
US Fortune 500. 2
Corporate Life & Pension (CLP) customers
We have over 60 thousand customers around the world, representing millions of individual workers and, in some
places, their family members.
CLP plays a vital role in helping organizations support their workforce through tailored life and pension solutions. We
focus on long-term financial wellbeing, offering flexible and scalable products that meet the needs of both employers
and employees. With dedicated relationship managers conveying underwriting solutions to strategic intermediaries and
sizable employers we combine strong actuarial expertise with a human approach, helping customers feel supported and
valued throughout their journey.
1 1The customer retention rate is calculated based on retail core customers, excluding our affinity partners in Brazil, Germany, Indonesia P&C, as well as the joint ventures with Banco
Sabadell, Banco Santander, and Zurich Kotak. AIG travel and BOXX Insurance are also excluded due to ongoing onboarding onto our customer platform. When calculating the
customer retention rate, the attrition of customers in employer-sponsored plans (e.g., life insurance plans) due to turnover (voluntary or involuntary) is not applicable. Additionally, the
split between voluntary and involuntary laps was not made.
2 2TNPS provides us with feedback on our performance in the eyes of our customers and delivers insight on how specific interactions affect their experience. TNPS excludes Zurich
Kotak and BOXX Insurance due to onboarding of the business onto our customer platform.
3 3Brandon Hall Group is a leading research and analysis firm specializing in human capital management. The detailed results of the prizes won by Zurich can be seen at this link:
https://excellenceawards.brandonhall.com/winners/ and on our website at www.zurich.com/commercial-insurance/sustainability-and-insights/awards.
4 4For more details on training, please refer to section 5.2.2 Training and awareness on page 200.
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4.1.2 Building a customer first organization
Zurich’s Customer Experience (CX) and Broker Experience (BX) standards for retail and commercial insurance set and
raise the bar by delivering scalable, global, and seamless digital experiences that create the positive interactions we
want for our customers. They cover a range of touchpoints across the customer journey with the aim to go above and
beyond local laws and regulations to address our customers’ evolving needs and expectations. These standards foster
the development of sustainable products and services, and behaviors that consider customers’ physical, mental,
financial and social wellbeing.
In 2025, we accelerated our digital service offerings to make every interaction easier and more personal for our
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customers. Today, more than 11 million customers connect with us through our digital platforms, benefiting from
features that simplify managing policies, claims, documents, and signatures across multiple lines of business. A
cornerstone of this progress is Zurich One, our mobile-first digital platform, which further streamlines the insurance
experience by integrating these capabilities into a single, user-friendly interface. Zurich One is now available in
Switzerland, Italy, Indonesia, Spain, and Brazil, and continues to earn consistently high app store ratings of 4.5 out of 5,
demonstrating our commitment to customer satisfaction.
4.1.3 Customer-centricity in action
Retail customers
To better measure our progress towards becoming the insurer of choice, we use a set of metrics that give us a clear and
comprehensive view.
In 2025, the customer retention rate declined from 79.4 percent 1 to 77.5 percent compared with the previous year.
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The decline in retention is primarily observed in the motor segment across regions, driven by increased competitive
pricing and market specific challenges related to partnership dynamics in certain markets, which were offset by notable
improvements elsewhere. We remain focused on identifying opportunities to strengthen retention going forward.
Meanwhile, during the same period we have seen a considerable increase in our multi-policy customers, reflecting
enhanced customer loyalty and engagement across our portfolio.
We have introduced Net Revenue Retention (NRR) as a key performance indicator across 23 markets, with particular
emphasis on our retail P&C and life protection businesses, together representing 80 percent of our total retail business
(P&C and Life Protection). NRR serves as both a financial and customer metric, allowing us to measure how effectively
the value of existing customer relationships is retained and grew. The metric is now well established, with two years of
historical data, and all markets consistently reporting customer insights and premiums on a quarterly basis. By
establishing an NRR baseline for our retail business in each market, we gain deeper insight into customer loyalty and
can enhance our retention, upsell, and cross-sell capabilities globally. NRR results are reviewed quarterly, enabling us to
track progress and identify which loyalty initiatives are driving improvements. In 2025, NRR became an integral
component of local strategy planning, with markets closely monitoring and taking targeted actions to increase NRR.
Our commitment to enhancing the customer experience remains at the forefront of our efforts. Understanding and
responding to the evolving needs of our customers is paramount, and we recognize the importance of building
meaningful relationships through every interaction. To evaluate our customer experience performance, we use global
Transactional Net Promoter Score (TNPS) 2. TNPS helps us identify our strengths and pinpoints areas for
improvement, allowing us to develop targeted action plans to drive further enhancement. In 2025, we surveyed 1.6
million customers, and the results were very encouraging: We saw continued high levels of customer satisfaction and a
3.6 point increase in our global TNPS score.
This year, we earned 11 Brandon Hall Excellence Awards 3 – eight Gold and three Silver – across five categories. These
honors recognize our capability-building programs and customer-first approach. From Brand Mastery and Customer
Empathy Masterclass to gamified training and MyJourney career development 4, our teams continue to raise the bar in
customer excellence. This achievement reflects our focus on meaningful employee experiences, and keeping
customers at the heart of everything we do.
Commercial customers
In 2025, amid evolving market dynamics and rising customer expectations, we remained firmly committed to our
Customer Value Proposition and to delivering on our Customer Experience (CX) and Broker Experience (BX) standards.
These standards underpin our ambition to exceed expectations and contributed to our strong retention performance in
2025.
1 1Premium retention rate for commercial customers excluding our Crop, Programs, Direct market, Group Captives and Surety business in North America.
2 2RNPS delivers insight on the overall customer experience, with or without specific interactions.
3 3Malaysia and Portugal, are excluded due to ongoing onboarding onto our customer reporting system, Zurich Horizon. When calculating the customer retention rate, the attrition of
customers in employer-sponsored plans (e.g., life insurance plans) due to turnover (voluntary or involuntary) is not applicable. Additionally, the split between voluntary and involuntary
laps was not made.
4 4For further information on Zurich Carbon Fund, see section Operational emissions on page 173 .
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Our Premium Retention 1 of 89.7 percent up from 88.2 percent in 2024 demonstrates both the strength of our
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proposition and the loyalty of our customers in a competitive environment. This performance was achieved by
maintaining disciplined underwriting and proactive risk selection, enabling sustainable growth. Commercial Insurance
strives to build relationships that extend beyond transactional interactions, fostering loyalty that differentiates us not
only within the insurance sector but across industries.
Our 2025 global Customer Relationship Net Promoter Score (RNPS) 2 results show continued momentum in customer
advocacy across our commercial insurance portfolio. Overall RNPS increased by 9 points relative to the previous 2023
exercise, with particularly strong performance among our largest relationship‑managed customer segments. These
results confirm our industry‑leading position, with approximately 70 percent of surveyed customers viewing us ahead of
competitors and two‑thirds rating our customer experience as best‑in‑class.
Behind these outcomes is a consistent, enterprise‑wide focus on meaningful experience delivery anchored in our CX/
BX standards, supported by empowered relationship teams, and strengthened by timely follow‑up on feedback.
Our 2025 broker surveys reaffirm our commitment to partnership and service quality across global markets. Feedback
from strategic and global broker assessments shows consistent improvement in experience scores, with brokers
recognizing our technical expertise and highlighting us as a trusted partner.
These results reflect our ongoing investment in CX/BX and our focus on delivering seamless, transparent and
value‑driven interactions. As market conditions continue to evolve, we remain committed to deepening collaboration,
supporting partner growth, and harnessing data‑driven insights and digital capabilities to strengthen loyalty and deliver
exceptional experiences.
Corporate Life & Pension (CLP) customers
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In 2025, CLP continued winning new customers, which, coupled with CLP’s retention rate 3 of 93.8 percent, a 3.1
points increase from 90.6 percent in 2024, led to an overall growth in the customer base. Various factors contributed to
this outcome, including a proven relationship management model, engaging both distributors and corporate customers
for the long term, and continuous innovation in proposition. Also, for the first time this year, following the successful
onboarding of our customer reporting system, data from North America and Indonesia are now included.
Each established distribution partnership is assigned a senior relationship manager with years of experience in
employee benefits and the appropriate seniority level to hold a meaningful relationship with the global and regional
leadership teams. Emerging distributors also benefit from a similar approach featuring continuous engagement by a
designated relationship leader. Strategic customer relationships benefit from multiple specialists, by proposition and
geography, at global and local level. In addition, CLP develops innovative solutions that keep our teams at the forefront
of their markets.
The Corporate Care proposition in Australia has again been updated in line with prevailing market trends in the areas of
women's health, employee wellbeing, and mental health. In the UK, a Critical Illness proposition was launched, and a new
app was unveiled, gathering several digitally enabled value-added services in one convenient place. In Italy, we
launched a pension-backed credit solution in collaboration with AON, our largest distribution partner in the country. Life
coverage is now available in Indonesia to complement our existing and well appreciated healthcare proposition. In
Spain, a new provider for the local B2B2E offering has been selected. Our global benefits network is in advanced
negotiations with two of the world’s largest intermediaries for the launch of a cell-captive solution, aimed at those
corporations which, although international in nature, do not yet have the structure or the expertise to manage a fully-
owned, single-parent captive insurer.
4.1.4 Sustaining our commitment
To continue delivering on our customer promise, we have worked on several initiatives this year.
Expanding access to sustainable mobility
In 2025, we advanced sustainable mobility across our geographies through a series of initiatives that expand electric
vehicle (EV) infrastructure, increase public access, and support the transition to cleaner transportation.
In Brazil we launched the Zurich Charging Stations initiative, an innovative project designed to accelerate the country’s
green mobility ecosystem. Supported by our Zurich Carbon Fund, 4 10 EV charging stations were installed at strategic
locations such as retail partners, brokers, suppliers, and client sites. Similarly in Malaysia, we partnered with Gentari to
deploy 56 Zurich-branded EV charging bays across 13 strategic locations, including major malls and transport hubs.
Finally, in Switzerland, Z Volt continues to attract strong interest, with over 24,000 registered users since its launch. The
EV-charging service gives access to more than 10,000 public charging stations nationwide, offering transparent pricing
to all and exclusive discounts for our insured customers.
All these solutions strengthen the availability of public charging and make sustainable mobility more accessible to
communities, helping to overcome some of the main barriers to EV adoption.
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Broadening insurance coverage for Japan’s aging population
Japan faces a unique demographic challenge, with nearly 30 percent of its population aged 65 or older. Recognizing
the difficulties elderly citizens face in accessing insurance, we introduced the Senior Personal Accident (Senior PA)
product, specifically designed for individuals aged 65 to 85, with coverage now extendable up to age 100.
Senior PA provides comprehensive protection, including benefits for accidents, hospitalization, surgery, fracture care,
nursing, and housekeeping services. The product’s flexible premium structure and age-specific rates ensure
affordability and accessibility for seniors, as they age. Notably, hospitalization benefits now pay a lump sum from day
one, removing barriers to claims.
The impact has been profound: By 2025, the number of Senior PA customers had grown to over 1.9 million, with the
product now contributing significantly to Japan’s local revenue. This growth reflects our commitment to social inclusion,
ensuring that elderly citizens can now enjoy peace of mind and financial security.
By continuously evolving the Senior PA product to meet the needs of Japan’s aging society, we are setting a
benchmark for inclusive insurance and demonstrating leadership in addressing demographic shifts through sustainable
solutions.
Turning insight into impact: Customer Lifetime Value and One Customer House
Building on the customer-first approach, in Spain we have integrated all customer touchpoints through our One
Customer House initiative, creating a seamless and connected experience for every customer, where our customers
enjoy a smoother, more personalized journey – whether acquiring a new policy, making a claim, or seeking ongoing
support. This transformation has resulted in record levels of customer satisfaction, with TNPS in Service Centers
increasing by 4.1 points, compared to 2024. Sales efficiency has also grown, with conversion rates up 3 points and new
policies increasing by 70 percent versus 2024. Additionally, the internalization of the Retention Center has helped us
retain high-value customers. By listening and responding to customer needs, we are able to reduce complaints and
build stronger relationships.
Building a global leader in travel protection
In 2024, Zurich completed the acquisition of AIG’s personal travel insurance and assistance businesses, which it
combined with the existing Cover-More Group to form Zurich Cover-More, the second largest travel insurer globally.
With expanded footprint and capabilities, Zurich Cover-More enables tens of millions of travelers to experience the
world, with enhanced safety and support. In 2025, Zurich Cover-More provided pre-trip intelligence and security
briefings; delivered over 68,000 real-time alerts in response to geopolitical events, natural disasters and emerging risks
(+79 percent compared with 2024); managed over 219,000 assistance cases (+60 percent compared with 2024); and
successfully led 4,250 evacuations (+215 percent compared with 2024), leveraging a global network of close to
250,000 providers (triple the footprint of 2024).
4.2 Customer-centric solutions
4.2.1 Revenues from sustainable solutions
Impact_Area_Z_E_S.svg
In 2021, we introduced our own definition of sustainable revenues to better track how our products and services
contribute to positive environmental and social outcomes.
Each sustainable solution undergoes an internal assessment process and must meet specific criteria before being
recognized and reported as sustainable revenue. Solutions proposed by countries are reviewed and approved quarterly
by our dedicated advisory group. As shown in Table 22, these sustainable solutions are classified into three categories:
environmental, social, and sustainable investment.
The term sustainable solution encompasses insurance products, add-on coverages, investment offerings, and advisory
services that are specifically designed or adapted to support activities with a measurable positive environmental or
social impact, while also contributing to climate risk mitigation.
Since 2021, more than 40 countries across all our regions have contributed to sustainable revenues, with the number of
approved solutions rising from 402 in 2024 to 464 in 2025 – all reinforcing our ambition to continuously grow revenues
from sustainable solutions.
1 1Revenue includes gross written premiums from non-life and life solutions, fees from add-ons and services, and net flows from unit-linked and investment solutions.
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Table 22
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Our definition of revenues from sustainable solutions 1
Revenues from sustainable
environmental solutions
Solutions related to technologies and/or
activities that have an impact on reducing
greenhouse gases, preserve or enhance
biodiversity as well as enable the
responsible use of natural resources. These
solutions aim to mitigate and support
resilience against the adverse impact of
environmental-related risks on our
customers.
Examples include:
Insurance coverage for electric vehicles.
Carbon capture solutions.
Risk prevention services that contribute
to more customer awareness and
resilience to the adverse impacts of
climate change e.g., flood resilience.
Revenues from sustainable
social solutions
Solutions that enhance social or financial
inclusion and address the needs of
vulnerable groups including those that
reduce inequalities and help close the
gender gap and other inequities.
Solutions designed to incentivize healthy
lifestyles both physically and mentally,
preventive medical care and safe behavior.
Examples include:
– Life protection for customers with
existing chronic diseases such as
diabetes or cancer.
– Micro-insurance for low-income
customers, e.g., insurance for
smallholder farmers.
Revenues from sustainable
investment solutions
Investment products with a dedicated
responsibility approach which goes beyond
simple exclusions or the integration of ESG
factors from a pure risk mitigation
perspective.
Examples include:
– Unit-linked products tailored to the
needs of customers with sustainable
preferences. Focused on sustainable
environmental and social factors, e.g.,
ESG funds, as well as transitional
aspects.
Incentivizing responsible behaviors
Impact_Area_SASB_E_S.svg
We offer our customers a wide variety of products that empower them to act in alignment with their values concerning
health, safety and environment.
In North America, through Zurich Resilience Solutions, we have introduced a comprehensive range of consulting
services that promote healthier lifestyles in workplaces. These services span ergonomics, industrial hygiene, crisis
preparedness, mental wellbeing, and targeted health, safety, and liability risk assessments.
In 2025, following the acquisition of BOXX Insurance, we launched Cyberboxx® Assist, a proposition designed to
promote cyber safety among small and medium-sized enterprises. Developed in response to the growing exposure to
cyber risks, Cyberboxx® Assist is a comprehensive suite of cyber security tools and services designed to help
businesses predict, prevent and respond to cyber threats through risk assessments, compliance tools, and expert help,
supporting businesses in reducing vulnerabilities before incidents occur. The proposition addresses risks such as
malware attacks, phishing, data breaches, human error, and helps identity key vulnerabilities and potential areas for a
digital attack for businesses, whilst also providing emergency support and assistance in case of a cyber incident.
In Spain, our green buildings value proposition supports the transition to sustainable construction practices by
introducing new guarantees and coverages that incentivize environmentally responsible behavior. This offering
promotes efficient consumption of electricity, water, and gas, encourages the adoption of A+ energy-rated buildings,
and introduces a rate structure aligned with sustainable risk profiles. Additionally, automated recognition systems have
been implemented to reward responsible customers.
Figur
In 2025, revenues from sustainable solutions reached USD 2.1 billion , an increase of 24.3 percent compared with USD
Impact_Area_Z_E_S.svg
1.7 billion in 2024. This year’s results represent 2.3 percent of our total gross written premiums, fees, and net flows, up
from 2 percent in 2024. These achievements reaffirm our target to grow our portfolio of sustainable solutions and to
offer customers the opportunity to choose products and services that contribute to positive environmental and social
outcomes.
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Figure 20
Revenues from sustainable solutions split by region and sustainable category
In USD millions
A: 26
C: 12
Environmental
513
A: 57
C: 77
B: 30
Social
516
B: 49
A: 1
C: 14
Sustainable
Investment
519
A: 1
C: (1)1
1 The negative value is attributable to higher withdrawals than inflows in sustainable investment funds during 2025 within a specific country.
A
APAC
B
EMEA
C
LATAM
D
North America
Across all three categories of sustainable revenues – Environmental, Social and Sustainable Investment – revenues
increased respectively by 43 percent , 11.5 percent, and 11.3 percent.
EMEA generated USD 923 million, representing 43.6 percent of total sustainable revenues. This marks an increase of
USD 196 million year over year, corresponding to 27 percent growth compared with the previous period. The region’s
strongest driver was Sustainable Investment, supported by ESG unit-linked products, which enable retail customers to
incorporate ESG funds into their savings and individual pension plans.
In North America, sustainable revenues reached USD 632 million, representing 29.9 percent of total revenues – up
USD 97 million from 2024. Growth was mainly driven through two main areas: warranty solutions for commercial
customers prioritizing repair and replacement with refurbished devices, and electric vehicle insurance that supports
increased EV adoption.
With sustainable revenues totaling USD 384 million, the APAC region contributed 18.1 percent, maintaining its
position as the leading contributor to the social category. The region recorded a year-over-year growth of 19.7 percent,
primarily driven by a personal accident insurance product, tailored for seniors aged 65 and above. This product offers
coverage for third-party liability, injuries, accidents, and hospitalization for up to 30 days. Designed specifically for older
adults – a vulnerable demographic – it supports financial inclusion in a market where insurance options are often limited
due to age.
In LATAM, sustainable revenues totaled USD 177 million, accounting for 8.4 percent of the total revenues. This
performance was primarily driven by social solutions that offer coverage to vulnerable populations. For example, in
Mexico, we provide protection for farmers by insuring the life of animals in case of accidents, diseases, or forced
slaughter, and by covering the direct costs of crop production incurred by farmers in the event of climatic, natural, or
biological events.
1 1For further details on Huella Zero, please refer to the section Huella Zero – Sustainable Auto Insurance Solutions on page 183.
2 2Revenues capture gross written premiums and other fee services.
3 3For further details on how we assessed materiality and what is relevant to us, please refer to section 1.1.2 Assessing materiality on pages 132 to 133.
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Figure 21
Revenues from sustainable solutions by product category 1
In USD millions
Accident and Health
ESG unit-linked products
E-mobility
Repair vs replacement solutions
Social coverage to more exposed individuals
Renewable energy
Liability for climate solutions
LiveWell
Zurich Resilience Solutions
Life protection
1
A
B
A
B
A
B
A
B
A
B
A
B
A
B
A
B
A
B
A: 8
B: 14
1 Revenues from sustainable solutions associated with product categories may be allocated across multiple sustainability categories. A single product category can
contribute to one or more of the following: Environmental, Social, and/or Sustainable Investment. This reflects the integrated nature of our sustainability approach, where
solutions often deliver benefits across multiple areas.
A
2024
B
2025
Our portfolio of sustainable solutions consists of 10 product categories encompassing environmental, social, and
sustainable investments.
The 79 percent of sustainable revenues are generated by four categories: Accident and Health (representing 21.4
percent of the overall portfolio in 2025), ESG unit-linked products (23.2 percent), E-mobility (19.7 percent), and Repair
vs. replacement solutions ( 14.6 percent).
Compared to 2024, Liability for climate solutions experienced the highest growth with an increase of 179.1 percent.
This growth has been primarily driven by solutions in LATAM, such as Eco Auto in Brazil and Huella Zero 1 in Argentina.
Other product categories followed a positive trend, with Life protection and E-mobility showing significant growth of
63.9 percent and 53.9 percent respectively.
Revenues from energy efficiency and low-carbon technologies 2
Impact_Area_SASB_E_S.svg
In 2025, our portfolio of energy-efficiency and low-carbon technology solutions generated USD 917 million in
revenue, compared to USD 644 million in 2024, representing a 42.4 percent increase. Growth was largely fueled by our
repair vs replace solutions strategy in North America (USD 299 million), which emphasizes sustainable practices in
electronics and home warranty services for commercial customers. Another big area was our EV solutions, which
accounted for USD 417 million, primarily driven by EV offerings in the EMEA region. Additionally, renewable energy
solutions contributed USD 135 million, reinforcing our attention to clean energy adoption.
4.2.2 Innovating for our retail customers
We continuously aim to innovate to meet the evolving needs of individuals and families while supporting a more
sustainable way of living. As climate risks, emerging technologies, and evolving lifestyles reshape customer
expectations, we strive to make insurance more closely aligned with everyday trends.
By leveraging data, digital tools, and behavioral insights, we design solutions that combine protection with prevention –
helping customers anticipate and reduce risks before they occur providing them with continuous access to quality
information. 3 Our focus is on making sustainability practical and rewarding, whether through products that promote
responsible mobility, energy efficiency, or financial resilience.
1 1For further details, refer to our website: www.zurich.ae/savings/education-savings-plan.
2 2For further details, refer to section Underwriting Engagement on page 165.
3 3Mass timber is a type of engineered wood building material that has a lower carbon footprint compared to traditional materials such as concrete and steel.
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The following examples illustrate how we are developing innovative retail solutions that protect what matters most while
encouraging more sustainable choices.
Investing in Futures: Zurich’s Education Savings Plan
Our Education Savings Plan (ESP) 1 in the Middle East is a unit-linked solution designed to help parents and caregivers
prepare for the cost of their children’s higher education. Through a digital advice tool, the ESP provides personalized
savings recommendations based on the child’s age, the intended level of study, and the projected tuition fees across
various countries. Contributions are invested in a diversified range of funds, enabling customers to build long-term
financial security aligned with their educational goals.
A key feature of the plan is Future Premium Protection, which ensures continued funding in the event of a parent’s death
or permanent disability, safeguarding a child’s educational future.
To enhance awareness and engagement, we launched the ‘Once Upon a Future’ campaign, creatively illustrating how
the ESP could transform the futures of well-known fairy-tale characters by making education accessible and secure. In
its first full year, nearly 300 children have been enrolled under the plan, with assets under management exceeding USD
1.5 million – demonstrating tangible progress in helping families invest in education and build a more sustainable future.
Huella Zero – Sustainable Auto Insurance Solutions
In August 2025, we launched Huella Zero in Argentina, an initiative designed to integrate sustainability into the motor
insurance claims process and reduce the environmental footprint of automotive incidents.
The program emphasizes responsible management of vehicle claims: In total loss cases, we take care that vehicles are
carefully decontaminated, disassembled, and recycled, minimizing waste and environmental impact. For partial damage,
customers can choose repairs at sustainability-focused workshops or request recycled, certified parts, often benefiting
from reduced deductibles when opting for eco-friendly solutions. These options allow customers to actively participate
in more sustainable practices while maintaining the quality and safety standards expected from us.
Huella Zero has garnered significant interest since its launch and broadened our sustainability portfolio in Argentina. The
initiative is automatically available to clients with a ‘Total Damage’ or ‘Comprehensive Coverage’ plan, offering a
seamless way to combine economic incentives with environmentally responsible practices. Even though the program
was only implemented after the second half of 2025, there are already 28 recovered spare parts accepted by
customers, representing a positive response rate of 80 percent. By providing clear, practical alternatives for repairs and
total loss management, Huella Zero demonstrates our effort to embed sustainability into everyday insurance services
without compromising service quality or client experience.
Empowering Indonesian farmers with crop parametric micro-insurance
Our Indonesia’s Sharia Weather Index Parametric Insurance is transforming the lives of low-income farmers, particularly
those cultivating coffee in Sumatra and Sulawesi. By 2025, this innovative micro-insurance product had protected over
17’000 farmers from the devastating financial impacts of extreme weather events, such as droughts and excessive
rainfall, which can cause up to a 50 percent decrease in crop yields.
The insurance leverages satellite-monitored weather data to trigger automatic payouts when rainfall exceeds or falls
below set thresholds, ensuring swift financial relief without the need for lengthy claims processes. Premiums are
designed to be affordable and aligned with Sharia principles of mutual help and togetherness.
4.2.3 Innovating for our commercial customers
As our commercial customers push ahead with their decarbonization efforts, we are investing in understanding the
evolving risks and trends coming from new transition technologies and processes, to keep our products and
propositions relevant for our customers and to grow our range of sustainable products in a profitable way.
For this we are actively engaging with customers on their transition challenges and priorities 2, gaining insights through
participation in industry associations, and further developing tomorrow’s talent. These actions support our ambition to
provide the insurance capacity and expertise customers need to manage and reduce their risks as they decarbonize
their businesses or strengthen their resilience to the physical risks of climate change.
Our efforts translate into solutions addressing specific customer needs. Examples include:
Mass timber 3: In the U.S. we are already providing a successful mass timber proposition, which we were able to
develop through participation in early testing and simulations alongside the construction industry. During 2025, we
observed broader market adoption of mass timber solutions particularly in warehousing, manufacturing as well as data
center projects. We monitor these trends to see how they influence the contexts in which our proposition becomes
relevant for customers and assess the associated risk characteristics to ensure an informed underwriting approach.
Clean hydrogen insurance facility: With our pioneering clean hydrogen insurance facility, launched jointly with
insurance broker Aon plc. in 2024, we are able to provide comprehensive coverage across the entire value chain of
hydrogen production. Through this, we are able to accelerate the development of blue and green hydrogen projects,
1 1You can access the full report at: https://edge.sitecorecloud.io/zurichinsurf8c0-zwpshared-prod-d824/media/project/zurich-headless/zrs/docs/energy-report/safeguarding-our-
energy-future-full-report.pdf.
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supporting our customers as they advance their low-carbon transition. These transition projects represent significant
investments for our customers, similar to carbon capture, utilization, and storage (CCUS). Through 2025, we have
continued to gain knowledge and expertise, and insure some of the largest projects in this developing market globally.
Agrivoltaics solution: In 2025, we launched a dedicated agrivoltaics solution in Germany that enables the dual use of
agricultural land, allowing farmers to grow crops while simultaneously generating renewable electricity through
photovoltaics systems. By combining installation, electronics, and power business interruption coverage, we provide
comprehensive protection tailored to the needs of modern agriculture.
Focus on building capabilities in sustainable energy
As the energy transition plays an important role in our customers’ decarbonization journeys, we are strengthening our
capabilities to support the shift towards sustainable energy. Dedicated roles have been established to work closely with
countries and global teams to deliver insights, foster sustainable growth, and anticipate customers’ changing needs
during their transition.
These roles build on our existing approach to support the energy transition through 10 sustainable energy hubs in key
markets, providing locally tailored underwriting expertise for renewable projects, supported by global specialists in
engineering, underwriting and claims. This integrated expertise enables propositions across wind and solar for onshore
and offshore installations. Offshore wind turbines remain challenging due to harsh environments and prototypical
equipment. We provide capacity, mindful of these risks, gaining experience with evolving technology and building a
foundation for long-term profitability while remaining a consistent partner for customers.
Looking ahead, we will continue to invest in upskilling and cross-training our underwriters, while also recruiting new
talent to support our ambition to lead the market in transitional energy solutions. An essential part of our approach is
developing future talent. Our Sustainable Energy Graduate Program, launched in 2023, offers graduates rotations
across critical business areas focused on sustainable energy. Following the success of the initial cohort, we onboarded
new graduates in 2025.
Case study
Supporting H2 Energy with their green hydrogen initiatives
H2 Energy, a Swiss pioneer in green energy solutions, has been a valued Zurich customer for several years.
Previously, H2 Energy joined forces with Hyundai, a South Korean automotive giant, to establish the joint venture
‘Hyundai Hydrogen Mobility’. This partnership has enabled the introduction of fuel cell heavy-duty trucks powered
by green hydrogen on Swiss roads, marking a step toward sustainable transportation.
Green hydrogen represents a clean fuel alternative. It is produced by using renewable energy to split water into
hydrogen and oxygen, and the only emissions are water. It can be burned to produce heat or used in a hydrogen fuel
cell to generate electricity, making it suitable for power generation, transport and domestic heating.
We provide insurance for Hyundai Hydrogen Mobility’s truck fleet and offer multiple tailored insurance solutions to
H2 Energy, protecting the entire green hydrogen ecosystem. This includes property, liability, accident and health, as
well as engineering and marine lines of insurance. Our ability to offer comprehensive coverage is built on our careful
approach to underwriting. Although hydrogen is perceived as a higher-risk technology, the close collaboration with
internal risk specialists, hydrogen experts, and H2 Energy enabled us to understand how the hazards associated
with hydrogen can be managed. This joint effort allowed us to create an insurance solution that helps facilitate
innovation while managing risks responsibly.
Weathering the Storm: Making Clean Energy Infrastructure Climate Resilient
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In June 2025, we published a research-led report, Safeguarding our Energy Future: Protecting Europe’s Energy
Infrastructure Against Climate Risk 1 , highlighting that Europe’s clean energy systems will be increasingly vulnerable to
climate-related threats if no action is taken. As renewable energy becomes the backbone of the region’s low-carbon
economy, making this infrastructure more resilient is now critical.
ZRS, with its team of climate data scientists and climate risk experts, utilized its proprietary climate data models to
analyze over 25,000 power generation sites across France, Germany, Italy, Spain and the UK. The study assessed how
climate hazards could affect renewable energy production and storage up to 2030 and 2050.
The findings showed that renewable energy assets face significantly more physical climate risk than fossil fuel-based
infrastructure. By 2030, 83 percent of Europe’s clean energy generation, especially solar power, will be at high risk.
Energy storage assets are even worse, with 92 percent exposed to high levels of climate risk. With energy generation
capacity from renewable assets set to increase by 62 percent by 2030, there is also an opportunity to make the clean
energy transition resilient by design.
The report warns that failing to adapt could jeopardize both the energy transition and energy security. In response to
this, ZRS has developed a proposition to help customers make their energy generation, distribution and storage assets
1 1For further details on Code of Conduct, please refer to section 5.2.2 Training and awareness on page 200 .
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more resilient to the impacts of climate change and extreme weather events. This new market offering, led by their in-
house, global team of sustainable energy risk engineers, includes:
Climate change exposure analysis to assess the level of risk across a portfolio of energy assets and infrastructure.
Financial risk quantification to calculate the estimated cost of a loss through different scenarios, as well as measuring
the financial benefit of applying risk management and adaptation measures.
Site and asset-level risk assessments to identify vulnerabilities, criticalities and to recommend practical measures to
adapt existing infrastructure, or to enhance the design and implementation of new energy assets.
ZRS continues to work with both corporate customers, public entities, and policy makers to help make the renewable
energy industry more resilient and productive in light of the threats posed by climate change and extreme weather events.
Case study
Resilient by design: Enhancing climate adaptation for Katoen Natie’s solar-powered warehouses
ZRS has worked with Katoen Natie, a privately owned global group with over 170 years of history, offering
warehousing, industrial subcontracting and supply chain solutions to a wide range of industries.
Globally, it manages more than 5 million m² of warehouse capacity, with approximately 3,300 silos, about 160
platforms and 65,000 solar roof panels.
Growing increasingly concerned about the future impact of extreme weather on their operations and assets, Katoen
Natie requested the support of ZRS who conducted climate risk assessments of warehouse roofs, which were
systematically inspected for damage resulting from extreme weather such as water, hail or severe winds. Solar
panels were also evaluated for secure installation and potential weather-related damage, including signs of
movement caused by wind. The assessment considered whether the panels could withstand severe windstorms,
which may intensify in the future. To combat this risk and maintain the lifespan of its solar energy production, Katoen
Natie has reoriented its solar roof panels from south-facing to east-west, resulting in both reduced wind damage risk
and increased energy output.
In addition to roof inspections, the interiors of warehouses and on-site battery energy storage systems were
assessed. The evaluation included drainage and flood risks, particularly in low-lying areas identified in the preliminary
desktop analysis.
“Our long-standing relationship with Zurich means we don’t just get insurance, we get a partner who
understands our business, challenges us to think ahead, and helps us both in our expansions, and in
our innovations to stay resilient.”
Carl Leeman
Chief Risk Officer at Katoen Natie
4.3 Customer-centric interactions
4.3.1 Fair and transparent communication
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Our customer communication strategy is designed to help us connect meaningfully with every customer, no matter
where they are on their journey. We recognize that each person’s needs and experiences are different, and, as digital
and physical interactions merge, the personal touch becomes even more important. Guided by our tone of voice
framework and our customer empathy program, our approach aims to make every conversation clear, warm and
understandable. These principles reaffirm our commitment to making customers feel seen, heard and supported by
strengthening relationships in an ever-changing world.
We introduced a new tone of voice framework in 2023 with the intention of simplifying our communication and making
interactions with customers more transparent, engaging and easily understandable. In the first half of 2025 alone, we
added three new markets (India, Ireland and the U.S.) and throughout 2025 we rewrote more than 3,000 documents,
bringing the total to 6,850 documents revised since the start of implementation. Tone of voice is supported by our
customer empathy training program to further enhance customer communication. In 2025, the training was completed
by more than 17,837 employees globally, reaching 27 percent of our total workforce, directly impacting TNPS scores in
key customer touchpoints. The customer empathy training is our award-winning global program which uses bespoke
learning and a unique personality model to transform how employees connect with customers through genuine,
empathetic communication, deeply enhancing customer experience, trust and loyalty.
In line with our Code of Conduct, 1 we strive to manage the risk of poor outcomes for our customers and conduct our
business in a way that treats them fairly and transparently. We believe that clear and accessible advice empowers
customers to make informed decisions throughout their journey with us. Our Code of Conduct outlines key behaviors
that guide and inspire us to work with the highest ethical, legal and professional standards. We have a global Customer
Facing Conduct (CFC) framework in place to support strong customer management in all our countries.
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The CFC framework is designed to support countries in identifying, evaluating and mitigating the risks related to
customer facing conduct. It also supports in developing detective and preventive control activities in existing processes
across the customer lifecycle. These activities help to maximize the likelihood of fair and positive outcomes for our
customers in alignment with their changing needs, new business models and the evolution of expectations and
requirements from regulators and other stakeholders.
4.3.2 Improved claims management
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Claims are a key moment in how we support our customers when it matters most. When processing claims, we have the
opportunity to put our values into practice. In that context, our specialists focus on listening, advising, and acting
promptly, whether it is a minor collision or a significant business setback.
Every situation is unique, and each one invites us to go beyond simply resolving a loss. We look for smart, sustainable
ways to restore what matters – minimizing impact and supporting long-term resilience. As we continue to innovate, we
are focused on expanding sustainable options in our claims process, so that our customers benefit from solutions that
are both responsible and future-ready.
Our Global Broker Survey provides us with insights not only into the relationships we build with our intermediated
customers, but also into our brokers’ experience with us. The results consistently show that the quality of our
performance and services positions us as market leaders. This achievement highlights the strength of our relationships
with brokers, and gives us further opportunities to use these insights to enhance our service and deliver fair, positive
outcomes for all. Our ongoing commitment is also reflected in the positive recognition and valuable interactions we have
with customers.
This dedication has resulted in a 1 point increase in our claims TNPS score, reflecting that more customers feel positive
about their claims experience and demonstrate increased trust in Zurich. The claims TNPS surveys are conducted at
relevant claims touchpoints throughout the customer journey and also include broker-led surveys to capture feedback
across all channels.
Strengthening climate resilience through proactive wildfire response
In January 2025, the devastating wildfires in California caused widespread loss and disruption, impacting thousands of
families and entire communities. These events were a stark reminder of the growing risks posed by climate change. In
such situations, our response goes beyond traditional insurance coverage – we work proactively with customers before,
during, and after such events:
Before the wildfire season: We provide tailored risk assessments and expert guidance on mitigation strategies,
including fire-resistant building materials, defensible landscaping, and emergency planning. We also collaborate with
local authorities to share insights and promote best practices that strengthen community resilience.
During wildfire events: We mobilize specialized claims teams to deliver rapid support, expedite damage assessments,
and prioritize those most affected. Leveraging advanced technologies and dedicated helplines, we strive to deliver,
fair, transparent settlements and assistance.
After the wildfires: We support communities in rebuilding sustainably and enhancing their resilience to future risks,
helping them recover stronger for the long term.
4.3.3 Customer excellence
Enhancing retail experience through digital platforms
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Our customer portals and apps empower users to
manage their insurance needs whenever and wherever
they choose. By integrating additional services such as
digital signatures, secure payments, and interactive maps
to locate agents, partners, and repair workshops, we have
made support and information more accessible than ever.
Working closely with our partners, we have ensured that
co-branded features and visuals clearly represent our
support network, making it easy for customers to find the
right contact when they need assistance. In 2025, we
accelerated digital innovation, expanding our offerings
through a series of initiatives designed to enhance
convenience and protection.
Zurich One plays a crucial role in our effort to prevent our
customers from damage before it occurs. In 2025, we
launched a weather alert feature in Italy, providing timely
warnings and practical advice to protect against severe
weather events. Concurrently, Zurich One integrated with
our cyber security app in Switzerland, enabling customers
to seamlessly switch between core insurance and
comprehensive cyber protection – all within a single
1 1For further details on how we assessed materiality and what is relevant to us, please refer to section 1.1.2 Assessing materiality on pages 132 to 133.
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account. Building an interactive ecosystem remains a priority, ensuring our customers always have access to the right
services and offers from our trusted network.
Empowering commercial customers and brokers through My Zurich
My Zurich is our advanced digital platform for corporate customers and brokers – a central hub for collaboration,
communication, and insurance program management. Together with our API suite, which connects directly to users’
own systems, it supports over 10 thousands users worldwide and is a leading digital service in commercial insurance.
The platform offers intuitive access to policy details, documents, and global insurance programs, helping risk managers
and brokers make informed decisions while reducing administrative work.
Users benefit from live claims updates for real-time visibility, a renewal checklist that ensures accurate and compliant
policy reviews, and secure self-service tools for managing electronic certificates of insurance (eCertificates). My Zurich
also simplifies global policy tracking, enabling efficient monitoring of local policy issuance, activation, and compliance.
Risk improvement tools help users manage recommendations and strengthen their overall risk profile.
Continuously evolving through customer and broker feedback, My Zurich delivers efficient, transparent, and
collaborative insurance management – empowering organizations to operate with clarity and confidence.
4.4 Customer-centric trust
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Our goal is to make people and organizations more resilient, fostering confidence in an increasingly digital society. As
we embrace advanced technologies such as artificial intelligence (AI) and in particular generative AI (GenAI), we
recognize that true customer trust is built on more than innovation alone. It relies on our ongoing dedication to
transparency in data management, robust data privacy practices, strong cyber security, and business resilience.
Protecting our customers’ information, strengthening operational security, and preparing for unexpected disruptions are
all critical to earning and maintaining trust. By integrating responsible AI, data privacy, cyber security, and business
resilience into every aspect of our business, we help provide peace of mind for our customers and contribute to a more
sustainable future.
We also recognize the information-related impacts for consumers and/or end users, ensuring that our digital solutions
and data practices promote transparency, trust, and informed decision-making. 1
4.4.1 Data & Responsible AI Commitment
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We acknowledge the importance of AI in our operations with the Data and Responsible AI Commitment. In 2025, we are
continuing our commitment, focusing on data privacy and ethical AI use, placing responsible data practices as the
foundation of our AI and data activities.
Our approach to a safe, responsible, and customer-centric use of AI technologies is based on the following guiding
principles:
Safety: Our use of AI is governed by our robust risk management framework, including data privacy and protection,
and adheres to industry best practices. We operate AI models and their data in safe and protected environments.
Transparency: We disclose to our customers when they are interacting with AI, using clear labels or disclaimers, and
providing explanations of AI outcomes.
Accountability: In line with our Code of Conduct, we act with integrity and do the right thing, including appropriate
Customer Facing Conduct and responsible use of AI.
Reliability: Our use of AI is subject to human oversight that identifies and mitigates potential risks, including the
prevention of harmful biases.
AI-related risks are managed as part of our Group Enterprise Risk Management (ERM) Framework, in line with risk
appetite and tolerance considerations. The guiding principles for responsible use of AI are supported by seven
governance documents covering areas such as model, third-party and data risks, with associated requirements subject
to documented controls which are independently tested. This framework aligns with our risk management principles and
facilitates oversight of AI usage across global operations.
We continue expanding our portfolio to around 400 AI use cases, strengthening our ability to leverage GenAI to solve
business problems and unlock the significant value of unstructured data. For example, our internally developed GenAI
tool, ProgramIQ, assists underwriters in proof checking policy wordings for correctness and consistency across
countries, enhancing governance, improving efficiency, and ensuring greater contract certainty for our customers.
GenAI usage is supported by global pilots, proof-of-value assessments, and dedicated training and guidance for safe
and responsible use. Our GenAI solutions are managed through a platform that integrates data privacy by design,
Responsible AI components, and cyber security.
1 1For further information, see section 4.4.3 Training on data privacy and information security on page 188.
2 2Excludes employees on long-term leave during the training window, new joiners who joined after the cut-off date for the annual training assignment, and employees who left the
company before the assignment due date, as well as Farmers Group, Inc. and its subsidiaries.
3 3Excludes employees on long-term leave during the training window, new joiners who joined after the cutoff date for the annual training assignment, and employees who left the
company before the assignment due date, as well as getolo.
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To support our workforce’s continuous learning and development, we offer a wide range of curated learning
opportunities. In 2025, colleagues engaged in the Digital Mastery Program, which brings together the essential
modules in automation, data, and generative AI, as well as the foundations level, completing a total of 1,487 sessions. In
addition, employees took part in the Zurich Customer Empathy learning pathway, including both the Customer
Empathy Masterclass and the broader Customer Empathy Program, accounting for 2,581 sessions. Together, these
initiatives reflect our focus on empowering employees with future-ready skills and a strong customer-centric mindset.
4.4.2 Data Privacy
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Data privacy is one of our cornerstones of customer-centric trust. We uphold transparency in our data privacy and
records management practices and maintaining high standards of personal information protection across all our
operations, especially as we integrate advanced AI technologies.
In 2025, we continued to strengthen our global data privacy platform by further standardizing data privacy and AI risk
assessments and governance practices, and continued to evolve our AI governance, underpinned by our
comprehensive AI Assessment Framework.
Our efforts on data privacy include:
Comprehensive training 1: All employees are required to complete annual data privacy and security training, covering
data privacy, responsible AI use, secure data handling, and cyber security best practices.
Specialized forums: We enhance training and awareness activities tailored to employees based on their exposure to
data privacy risk. Our internal annual data privacy conference, along with targeted training sessions for key personnel,
promotes a consistent understanding of data privacy and Responsible AI-related topics. These forums bring together
experts and cross-functional teams to explore the latest developments in data privacy.
Information governance: Our information governance and data compliance networks provide a continuous forum for
sharing experiences, discussing case studies, and developing collaborative solutions. To ensure best practices, a
comprehensive Data Privacy and Records Management Guidance document has been issued and shared globally.
Privacy by design in AI: A critical aspect of our GenAI strategy is the focus on data privacy embedded directly in the
design of our solutions and our group-wide platform. This ensures that privacy considerations are addressed from the
earliest stages of development.
By continuously strengthening our global data privacy platform, ensuring rigorous training and awareness, we uphold
our commitment to protecting personal information and maintaining the trust of our customers.
4.4.3 Training on data privacy and information security
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Employees, including our senior management, receive annual, mandatory education on data privacy and information
security. In 2025, a global data privacy training was assigned to all employees, 2 achieving a 99.9 percent of completion
rate (compared with 99.9 percent in 2024). This training emphasizes respecting privacy rights as well as data privacy
principles for processing personal data. The training also covers the importance of handling business records properly
and the responsible use of AI.
Our annual information security awareness training, 3 with a 99.8 percent completion rate (compared with 99.8 percent
in 2024), covers critical topics such as secure remote work, strong password creation, social engineering, and
recognizing phishing attempts, including those leveraging AI. This core training is complemented by year-round tip
sheets, bite-sized learning campaigns, and live expert sessions.
4.4.4 Cyber security
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The cyber threat landscape has transformed dramatically in the past decade. Simple phishing scams and basic malware
have increasingly given way to highly sophisticated and persistent threats – ransomware, advanced persistent threats,
supply chain compromises, and nation-state-backed espionage. These evolving risks bring greater potential for financial
loss, reputational harm, and regulatory exposure. Attackers now target sensitive data, disrupt essential services, and
seek to undermine trust.
As a global financial services provider, we hold vast amounts of sensitive information – making us a key target for cyber
criminals and nation-state actors. The increasing complexity of cyber attacks, combined with intricate IT environments
and extended supply chains, calls for more than just tactical fixes. Instead, we need a robust, strategic, and forward-
looking governance model. This means integrating proactive threat detection, automated prevention, tested incident
response plans, and ongoing employee awareness.
We are proud to have reached our five-year cyber security maturity target, measured objectively against leading
industry standards. A major contributor to this success is our alignment with the latest NIST Cybersecurity Framework
(CSF). This updated control framework ensures our approach remains risk-based, comprehensive, and forward-looking –
keeping us ahead in cyber resilience.
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Our Strategy: four pillars of cyber resilience
Advancing cyber maturity through measurement
By aligning with the NIST CSF, we have standardized our security posture across the globe. This approach
strengthens our defenses, protects customer data, and reinforces our reputation as a resilient industry leader. Our
top-tier CSF maturity rating reflects this dedication.
Modernizing security platforms and simplifying operations
Transitioning from traditional data centers to hybrid and cloud environments demands agile, scalable security. We
are rolling out next-generation detection and response capabilities for both legacy and cloud-native workloads. This
modernization balances current cyber risks with future technology needs, ensuring enterprise-wide resilience.
Maintaining strong cyber hygiene
Fundamental cyber hygiene is key to defending against common and opportunistic threats. Automated safeguards,
consistent policy enforcement, and regular employee training help us maintain resilience and meet regulatory and
best-practice standards.
Practicing response and recovery for high-impact events
In 2025, the financial sector has increasingly been targeted by threat actors who use social engineering techniques
to exploit the human factor. Recognizing this risk, we proactively launched a global awareness campaign to
empower our employees and strengthen our defenses. By educating our teams on the tactics used by attackers, we
showcased our commitment to preparedness and helped reduce the likelihood of falling victim to these threats.
We are committed to continuous improvement in our defenses, recovery and resilience. Our 24/7/365 cyber fusion
center leverages advanced technologies, automation, and global threat intelligence to proactively detect, contain, and
respond to threats. These ongoing investments ensure we not only address current risks but also build a flexible,
adaptive infrastructure to meet future digital challenges.
4.4.5 Business resilience
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Business Resilience refers to an organization’s capacity to absorb disruptions and adapt to changing conditions,
ensuring it can continue to meet its objectives and thrive over time.
To support this, we have established clear expectations for all countries and Group Functions. Each is required to
develop and maintain a local Business Resilience Program that follows an annual cycle of key activities designed to
continuously strengthen resilience.
In Q1 2025, countries and Group Functions reassessed the scope of their Business Resilience Programs. The goal was
to ensure that continuity planning remains focused on the business processes most critical to operations and customer
service delivery.
As part of this review, Business Impact Assessments (BIAs) were updated to reflect any changes in internal operations
or the external environment. These assessments evaluate the potential consequences of disruptions across three key
dimensions:
Financial Impact: Each country or Group Function defines its own financial impact thresholds, representing the
maximum acceptable direct financial loss from operational disruptions.
Reputational and customer impact: Standardized rating scales for these categories are provided centrally to ensure
consistency across the organization.
Customer impact: Alongside financial and reputational considerations, customer impact plays a central role in
determining the scope and prioritization of resilience activities.
Continuity plans for critical business processes are developed and maintained using a centralized global digital
platform. These plans are reviewed, tested, and formally approved throughout the year. In parallel, crisis management
teams – operating at local, regional, and group levels – participate in scenario-based exercises. These simulations are
designed to test decision-making under pressure, evaluate internal and external communication strategies, and assess
the organization’s ability to manage events that could disrupt services or compromise customer protection.
1 1For further details on how we assessed materiality and what is relevant to us, please refer to section 1.1.2 Assessing materiality on pages 132 to 133.
2 2Sustainable high performance means consistently achieving outstanding results while preserving the long-term resilience and engagement of people. It integrates holistic health,
inclusion, and adaptability into work practices, ensuring success that endures without compromising individuals’ or organizational integrity.
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5. People
We support our people to perform at their best
and build skills for long-term employability.
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We support our people to perform at their best –
today, tomorrow and through changes in the
market. We sustain a work environment in which
people can demonstrate a winning mindset and
build skills, so they can stay employable for the
long term. It’s how we meet our customers’
evolving needs, and contribute to the society
in which we operate. And it’s how we unlock
exceptional performance that lasts.”
Jolanda Grob
Group Chief People Officer
5.1 Our people
5.2 Prevention of bribery & corruption
5.3 Human rights
5.4 Sustainable sourcing
5.5 Responsible tax
5.6 Community investment
The DMA highlighted training and skills development, equal treatment and opportunities for all, as well as working
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conditions, as key workforce subtopics, alongside corporate culture and protection of whistleblowers under business
conduct. 1 These priorities underpin our efforts to foster an inclusive, ethical and future-ready organization that supports
continuous learning, integrity and resilience.
5.1 Our people
We believe that building a sustainable business starts with empowering people. Our commitment to being a responsible
and impactful employer is not just a principle, it is a practice embedded in our decision-making. We know that when our
people thrive, so does our business, which benefits our customers and the communities in which we live.
In 2025, we continued to shape a workplace where purpose, performance and personal growth go hand in hand. We
invested in future-ready skills, adaptable leadership, and resilience, helping our people to be equipped to navigate
ambiguity and change, as well as lead with confidence. Our culture is rooted in optimism, care and reliability. With
forward thinking, results-orientation and a sense of togetherness, we bring our purpose to life to create a brighter future
together.
Our distinct culture enables us to attract and retain the right talent, unlock innovation, and continuously raise the
bar as we deliver on our strategy. We remain focused on creating an environment where our people can grow and
contribute with purpose and drive.
Our people sustainability aspiration is to:
Empower people to deliver exceptional results with professional excellence and a winning mindset. Our people are set
up to succeed in their role and grow into what comes next. That is how we accelerate in a volatile world, helping
people thrive.
Build a culture where people want to make an impact, constantly raising the bar and adapting for what is ahead. That is
how we deliver high performance, sustainably. 2
Building a sustainable future for us also depends on maintaining the right balance between developing and hiring talent
from within our organization and bringing in new skills and perspectives from external hires. This approach enables us to
build a workforce that is resilient, adaptable, and equipped to address evolving market challenges.
We annually assess our human capital risks via our Total Risk ProfilingTM methodology and conduct quarterly reviews to
follow up on mitigation actions, so that we manage risks effectively and support our business.
1 1See more on www.zurich.com/about-us/our-people/skills .
2 2For further details on how we assessed materiality and what is relevant to us, please refer to section 1.1.2 Assessing materiality on pages 132 to 133.
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In 2025, our headcount increased to 65,437 employees (2.5 percent increase compared with 63,842 in 2024, mainly as
Impact_Area_Z_S.svg
a result of organic growth). 94.4 percent of the workforce has permanent contracts and 5.6 percent has temporary
contracts (compared with 94.5 percent and 5.5 percent respectively in 2024).
Figure 22
Our workforce
113
101
Fig 29 2.jpg
A
Age < 30
14.6%
B
Age 30-50
59.1%
C
Age > 50
26.3%
Fig 29 1.jpg
A
C
65,437
employees 1
Employees’
age
Women
Men
51%
48.1%
33,382
31,478
Average age of employees
42
B
237
E
A
EMEA
41.4%
B
North America
27.4%
C
APAC
15.3%
D
LATAM
13.3%
E
Corporate Center
2.5%
Fig 29 3.jpg
Fig 29 4.jpg
Fig 29 5.jpg
D
A
Regional
breakdown
C
47
131
9
Countries
Nationalities
Years of service
on average
B
E
301
313
A
Career level A
24.4%
B
Career level B
48.7%
C
Career level C
8.6%
D
Career level D
2.9%
E
Career level E
0.2%
D
Fig 29 6.jpg
Fig 29 7.jpg
C
A
Career
level
Employment
type
Full time
Part time
92.5%
7.5%
B
1 Calculated as of December 31, 2025, on a headcount basis of 65,437 employees (equivalent of 63,965 FTE (full-time equivalent) as part of own workforce; total numbers include 0.9
percent ‘undisclosed gender’, that is, employees with no declared gender).
Our internal grading system defines the following progression by career level:
Career level A comprises all entry level and low specialization roles.
Career level B includes frontline managers and technical staff.
Career level C includes middle managers and highly specialized technical staff.
Career level D comprises senior executives and senior experts.
Career level E incorporates the most senior roles such as country CEOs and other senior business leaders.
Senior management comprises career levels D and E together. Middle management refers to career level C.
5.1.1 Careers and work
Throughout 2025, we continued to successfully develop and retain employees with key skills and capabilities. 1 We offer
relevant programs, processes and initiatives to all our employees, independent of their form of employment (e.g., full-
time or part-time, permanent or temporary).
Approach
We continuously enhance the quality, relevance and variety of our training and skills development approach 2 for
our people, thereby increasing the levels of expertise, efficiency and productivity across the organization. With rapid
advances in AI, continuous learning and upskilling has been reinforced as material for us, supporting our increasing shift
to digital-first learning offerings.
1 1See more on www.zurich.com/about-us/our-people .
2 2For more information, see Table 23 New hires on page 192.
3 3The annual ZES was administered in May 2025 across the Group, excluding Farmers Group, Inc., Zurich Cover-More, BOXX Insurance, Orion and getolo.
4 4All benchmarks are from our external provider’s client companies.
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We attract the right talents and skills as we continue to be an employer of choice 1 to grow careers. In 2025, we
hired 11,222 new employees across the Group (compared with 10,449 in 2024), 2 hiring typically employees of the age
group 30-50, nationals of the countries where we operate, into full-time roles. We continue to place significant emphasis
on supporting our apprenticeship, trainee and internship programs globally, offering opportunities for people at any
stage of their careers. We employ nearly 1,700 apprentices, trainees and interns a year with particularly strong programs
in Switzerland, the UK, Germany, the U.S. and Brazil. Several countries maintain programs that give young professionals
a clear path into the industry, such as the Underwriting Factory in Italy, enabling the country to secure critical skills for
the future. We also partner with the Global Alliance for Youth and collaborate with its member organizations to
strengthen the employability of youth through workplace-based learning. In 2025, 14.6 percent of our workforce and
33.9 percent of our new hires were aged 30 or younger.
Table 23
Impact_Area_Z_S.svg
New hires1
Career level (%)
Total #
2025
Total #
2024
A
B
C
D
E
Senior
management
Unranked2
Dimension
Region
APAC
35.5
31.5
3.5
1
0
1
28.5
1,850
1,970
EMEA
38.1
28.2
2.6
1
0
1
30.1
3,746
3,422
LATAM
28.7
25.5
2.2
0.2
0
0.2
43.4
2,356
2,434
North America
25.1
66.4
3.6
1.5
0
1.6
3.4
3,087
2,464
Corporate Center
21.3
30.1
18
12
3.3
15.3
15.3
183
159
Gender
Female
33.4
39.9
2.1
0.9
0.1
0.9
23.7
5,858
5,359
Male
30.7
37.9
4.3
1.5
0.1
1.6
25.5
5,157
4,886
Undisclosed gender 3
16.4
24.2
4.3
2.9
0
2.9
52.2
207
204
Age group
Age <30
57
24.5
0.2
0
0
0
18.3
3,800
3,638
Age 30-50
20.4
48.1
4.8
1.4
0
1.5
25.2
6,045
5,419
Age >50
12.3
36.7
4.4
3.3
0.4
3.7
43
1,377
1,392
Employment type 4
Full-time
30.7
40.1
3.2
1.2
0.1
1.2
24.7
10,544
9,849
Part-time
50.6
17.1
2.3
1.4
0
1.4
28.7
666
600
Nationality
National
34.9
27.6
2.9
0.9
0
0.9
33.7
7,052
6,555
Non-national
31
32.3
4.1
1.9
0.6
2.4
30.2
1,079
845
Undisclosed nationality 5
25.1
66.4
3.6
1.5
0
1.6
3.4
3,091
3,049
Total (# 2025)
3,571
4,345
357
131
8
139
2,810
11,222
N/A
Total (# 2024)
3,434
3,433
274
100
10
110
3,198
N/A
10,449
1 The percentage calculation methodology has been revised for 2025 in order to improve readability, with percentages now calculated on a row basis. Prior‑year values are therefore
not directly comparable.
2 ‘Unranked’ refers to employees who are not assigned to any career level, comprising employees in Germany, including getolo (not ranked due to locally applicable restrictions
preventing the use of this data), Zurich Kotak (due to ongoing onboarding onto our platform), Orion, BOXX Insurance, sales force teams (due to their higher volatility), and individual
cases with late job assignments on year-end hires. The total includes all employees, including 'unranked'.
3 ‘Undisclosed gender’ refers to employees with no declared gender.
4 Excludes employees that are not classified as either part-time or full-time.
5 ‘Undisclosed nationality’ refers to employees for whom we do not hold nationality/citizenship information, mostly from North America.
We listen to our people regularly and focus our actions on what drives their engagement. Our annual Zurich
Experience Survey (ZES) 3 had an excellent 87 percent response rate in 2025 (up 2 percentage points versus ZES
2024). We have been reassured again that our employees’ perception of personal and professional development, as
well as career opportunities not only performs above our industry peers, and at or above high performing organizations,
but also continues to drive their engagement. Our engagement score was 1 percentage point better than that of high
performing companies and 4 percentage points better than other global finance and insurance peers working with the
same provider. 4
We prioritize internal over external hires, whenever possible and appropriate. By promoting accelerated internal mobility
among our people, we support their professional and personal development, career diversification, upskilling and
reskilling (e.g., Group Technology Office Reskilling Program, Spain’s Claims Campus for reskilling, Italy’s Life claims and
Non-Life underwriting upskilling). About two-thirds of our internal mobility represents vertical moves, and our promotions
1 1In 2025, the program achieved exceptional participant endorsement, i.e., NPS +85 (virtual sessions) and NPS +97 (in-person sessions).
2 2The ‘Lead Tomorrow Prepared’ program’s NPS is +100. In addition, 29 percent (i.e., 12 out of 41) of participants moved to a new role in 2025.
3 3The PDC is a clearly defined approach that annually guides all employees through goal setting (including drafting of individual development and training plans), regular career and
progress conversations, and a year-end performance review. At the end of 2025, 58,822 employees managed this process through our supporting system, MyPDC ( 6,615
employees were out of scope from Cover-More Group, Zurich Kotak, Chile sales force, Orion, BOXX Insurance, some entities in Germany, Austria and others, adding to 10.1 percent
of our workforce). By the end of 2025, out of 53,793 employees eligible to conduct their year-end performance review in MyPDC, 91.5 percent completed the review.
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continue to reflect a balanced gender split: 53.8 percent of all promotions were female (compared with 57.5 percent in
2024). The remaining one third is a combination of horizontal mobility (51.3 percent opportunities taken up by females in
2025, 59 percent in 2024), international mobility (31.6 percent female, 38.5 percent in 2024), and other forms of internal
mobility such as rehires (that is, all newly contracted employees who were former Zurich employees prior to re-joining,
56.4 percent female, 57 percent in 2024), and changes in employment contract from temporary to permanent (52.4
percent female, 56.8 percent in 2024).
We continue to build out our leadership pipeline to support career growth through vertical, lateral or international
moves. Our managerial and leadership development approach is clustered around four key areas:
1 Leadership development designed and delivered in our countries and regions (e.g., APAC Senior Leaders of the
Future program, Leading for Success in LATAM).
2 Identification and development of emerging future leaders (e.g., Zurich Accelerate, in collaboration with the University
of St. Gallen (HSG), develops high-impact future enterprise leaders for business growth, equipping them to lead
across markets, cultures and economic landscapes). 1
3 Talent development in core areas (e.g., Lead Tomorrow Prepared program 2 in collaboration with Stanford Business
School for Commercial Insurance Senior leaders).
4 Executive development and succession planning.
In 2025, the internal hiring ratio declined to 66.7 percent (compared with 72.8 percent in 2024), behind our ambition of
increasing the value of this metric year on year. This trend is due to increased external hiring in 2025 in our technical
areas like underwriting and claims, digital and AI, as well as sales and distribution. Our internal hiring ratio for senior
management was 71.8 percent, similar to 72.2 percent in 2024. Overall, our approach contributes to our people
remaining employable, now and in the future, irrespective of their seniority, gender, age, or any other personal
characteristics.
Table 24
Impact_Area_Z_S.svg
Internal hires1, 2
Career level (%)
Total % 2025 –
Independent of
career level
Total % 2024 –
Independent of
career level
A
B
C
D
E
Senior
management
Dimension
Gender
Female
100
58.6
81.6
71.5
50
70.7
67.3
75
Male
100
57.4
79.6
74.4
77.8
74.6
66.6
70.2
Undisclosed gender 3
100
31.1
37.5
0
0
0
31
52.9
Age Group
Age < 30
100
50
68.6
100
0
100
65.6
73.7
Age 30-50
100
58.2
78.9
74.3
75
74.3
65.7
71.4
Age > 50
100
67.4
85.1
63.4
66.7
63.7
72.8
78.1
Total % Internal hires
100
57.8
79.9
71.9
70.8
71.8
66.7
72.8
1 Internal hiring rate is the proportion of internal mobility in comparison to the aggregated sum of internal mobility and external hiring. It is calculated by dividing the total number of
internal mobility (reflected by horizontal, vertical or international moves, re-hiring of former Zurich employees, or changing employment contract types from temporary to permanent
contracts) by the aggregated total of internal mobility plus external hiring. The internal hiring rate of career level A excludes external hires, as these positions are, by nature, mainly
filled by external career starters, meaning the internal hiring rate of career level A is always 100 percent. The total percentage for 2025 (independent of career level) is also
calculated without taking career level A external hires into account.
2 Excludes ‘unranked’ employees who are not assigned to any career level (15.3 percent of our workforce), comprising employees in Germany, including getolo (not ranked due to
locally applicable restrictions preventing the use of this data, 8 percent of our workforce), Zurich Kotak (due to ongoing onboarding onto our platform, 2.8 percent of our workforce),
Orion (0.3 percent of our workforce), BOXX Insurance (0.1 percent of our workforce), and sales force teams (due to their higher volatility, 2.4 percent of our workforce).
3 ‘Undisclosed gender’ refers to employees with no declared gender.
We offer varied opportunities to our people for professional and personal development, as well as career
advancement. While we know that most impactful learning occurs in the flow of work coupled with feedback, we also
invest in coaching, mentoring and formal learning, including accredited education and support for degree programs and
certifications with partnering institutions, or any other program if deemed useful in connection with the role. The insights
we collect via our Performance and Development Cycle (PDC) 3 inform the strategic training priorities and highlight key
areas for development and upskilling. Our career development tool, MyJourney, further supports this by identifying our
evolving skill requirements and comparing them with the skills of our employees – supporting our ambition to deliver on
our targets, and preparing us for future success. As a testimony to our commitment to high-quality continuous learning,
we were awarded eleven Brandon Hall awards, of which our Customer Empathy Masterclass Program received the Gold
1 1Brandon Hall Group is a leading research and analysis firm specializing in human capital management. The detailed results of the prizes won by Zurich can be seen at this link:
https://excellenceawards.brandonhall.com/winners/ and on our website at www.zurich.com/commercial-insurance/sustainability-and-insights/awards.
2 2The ‘Winning in the Market’ (WITM) program’s NPS is 82.
3 3Reporting on learning hours excludes Farmers Group, Inc., Cover-More Group, Orion, BOXX Insurance and getolo.
4 4For more information on ProgramIQ, see section 4.4.1 Data & Responsible AI Commitment on page 187.
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award in four categories: Best Certification Program, Best Customer Training Program, Best Unique or Innovative
Learning and Development Program, Best Use of Games or Simulations for Learning. 1
Our global learning platform, MyDevelopment, offers more than 38,000 courses, including the full library of LinkedIn
Learning. Through technical academies, we aim to build capabilities that are core to our business, with these key
highlights in 2025:
We launched the Zurich Resilience Solutions (ZRS) Academy to strengthen technical capabilities through innovative
learning (e.g., gamified ZRS Jargon series, Natural Hazards training) and embed our culture through the Global
Onboarding Seminar that started with 92 colleagues in its first edition. Within its first seven months, 1,845 employees
from 32 countries engaged actively in the Academy, spending on average 2 hours 14 minutes on learning. Learner
satisfaction remained constantly high, with an average score of 4.7 (out of 5).
Our ‘Winning in the Market’ (WITM) programs feature a broad catalogue of professional skills courses for Commercial
Insurance colleagues and continue to deliver high-quality training. 2 As part of this portfolio, the WITM Global Summit
Series features bite-size training sessions, which attracted strong engagementwith over 7,500 registrations across
33 sessions.
Table 25
Impact_Area_Z_S.svg
Average learning hours1, 2
Career level
Total average
# 2025
Total average
# 2024
A
B
C
D
E
Senior
management
Unranked³
Dimension
Gender
Female
22
21.2
24
14.1
9.5
13.9
12.1
20.7
19.5
Male
26.1
16
17.7
11.8
8.6
11.7
10.8
17.6
18.2
Undisclosed gender⁴
41.3
24.2
25.8
37.6
0
37.6
4.9
10.5
20.7
Age group
Age <30
26.9
16.6
10.5
7.5
0
7.5
10.5
22
22.2
Age 30-50
22.9
19.2
21.6
12.3
8.2
12.2
10
18.9
18.7
Age >50
15.7
15.4
16.2
12.1
8.9
11.8
12.7
15
15.2
Total average # 2025
23.6
18.5
20.2
12.6
8.9
12.4
11.2
19.1
N/A
Total average # 2024
20.5
17.6
17.9
12.9
7.6
12.6
15.9
N/A
18.9
1 Hours tracked on our global learning platforms (i.e., physical, digital as well as mandatory and voluntary training sessions).
2 Reporting on average learning hours excludes Farmers Group, Inc, Cover-More Group, Orion, BOXX Insurance, and getolo. The average learning hours per person in Farmers Group,
Inc. is 35.6 hours (compared with 36.1 hours in 2024).
3 ‘Unranked’ refers to employees who are not assigned to any career level (15.3 percent of our workforce), comprising employees in Germany, including getolo (not ranked due to
locally applicable restrictions preventing the use of this data, 8 percent of our workforce), Zurich Kotak (due to ongoing onboarding onto our platform, 2.8 percent of our workforce),
Orion (0.3 percent of our workforce), BOXX Insurance (0.1 percent of our workforce), and sales force teams (due to their higher volatility, 2.4 percent of our workforce). The total
includes all employees, including 'unranked'.
4 ‘Undisclosed gender’ refers to employees with no declared gender.
In 2025, our employees dedicated over 1.2 million hours to online learning, an increase from 1.1 million in 2024. 3 This
Impact_Area_Z_S.svg
translates to an average of 19.1 hours per employee, an increase from 18.9 hours in 2024. Our learners’ Net Promoter
Score (NPS) for all our courses is 38 for 2025, 4 points lower than in 2024.
Our learning approach not only embraces formal learning but increasingly shifts toward applied learning experiences
that are crucial for professional growth and development. These include:
Learning through collaboration: We have a number of platforms that facilitate communication and collaboration.
These include leveraging our AI assistants, such as ZuriChat, Microsoft Copilot, internally developed AI assistants
such as ProgramIQ, 4 ClaimsIQ and others where employees can ask questions, solve problems and share knowledge
in novel ways.
Peer learning and mentoring: Interactions with colleagues and mentors provide meaningful opportunities for informal
learning, which can be more contextually relevant than formal training. For example, Italy’s GenerAction program
promotes cross-generational mentoring, enabling mentors and mentees to learn from one another as they work
together to solve shared challenges.
On-the-job learning: Provides engaging learning moments for our employees, applying theoretical knowledge and
frameworks to real-world situations (e.g., via stretch assignments, secondments, internal mobility). Furthermore,
communities of practice allows an exchange of knowledge on specific expertise, or our My70Percent initiative which
encourages employees to consider exploring part-time on-the-job assignments outside of their everyday role.
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Job shadowing: Observing experienced colleagues in their roles also allows employees to acquire new skills. For
instance, Zurich UK's Ride the Rails initiative encourages employees to shadow colleagues in different functions to
learn more about the business and develop cross-functional relationships.
In 2025, we spent more than USD 40.5 million on learning (compared with USD 41 million in 2024), an average of USD
619 per employee (compared with 644 in 2024).
We continue to retain talent and skills, measured by both our people’s intention to stay working for us as well as actual
turnover rates. Employees’ willingness to recommend Zurich as a great place to work, as measured in the ZES 2025, is 5
percentage points better than those in high performing companies and 8 percentage points better than other global
finance and insurance peers with the same provider, as is their intention to stay working for us (2 percentage points
better and 4 percentage points better, respectively). Total employee turnover increased to 13.1 percent compared with
12.9 percent in 2024. Over the years, we have observed minimal variance in the entry and exit patterns based on
gender. In 2025, 50.4 percent of the individuals voluntarily or involuntarily departing our organization were female
(compared with 52.8 percent in 2024).
Our employees under 30 years of age continue to have a higher voluntary turnover rate compared with other age
groups, in line with external market trends. As we remain focused on getting insights from various sources, our aim is to
continuously improve and remain an attractive employer for all who look to start and develop careers, not just in core
technical insurance roles.
Table 26
Impact_Area_Z_S.svg
Turnover1
Career level (%)
Voluntary
turnover (%)
Involuntary
turnover (%)
Total
turnover (%)
2025
Total
turnover (%)
2024
A
B
C
D
E
Senior
management
Unranked 2
Dimension
Region
APAC
9.7
10.1
9.5
9.3
0
9
21.7
6.3
6
12.2
12.8
EMEA
11.6
7.3
6.8
9.8
12
9.8
8.5
4.6
4
8.6
9.5
LATAM
14.8
16.3
9.3
11.4
15.4
11.6
28.6
6.9
8.2
15.1
15.2
North America
25.9
19.5
11.5
18.7
14.3
18.4
19.6
8.3
11.2
19.5
16.9
Corporate
Center
16.7
7.5
7.9
9.3
8.7
9.2
12.5
2.9
5.4
8.4
8.2
Gender
Female
13.4
14.3
9.5
10.1
14.3
10.3
10
6.5
6.7
13.2
13.2
Male
16.3
12.2
9.0
12.7
9.6
12.5
13.1
5.9
6.9
12.8
12.4
Undisclosed
gender 3
46.7
30.3
5.3
19.4
0
19.4
27.6
5.3
22.9
28.2
21.2
Age Group
Age < 30
17.9
16.4
7.9
33.3
0
33.3
20.8
10.8
6.9
17.7
17.8
Age 30-50
13
12.8
7.1
8.5
9.5
8.6
13.2
6.5
5.7
12.2
12.1
Age > 50
13.8
13.5
13.5
15.8
11.3
15.4
7.5
2.9
9.9
12.8
12.1
Employment Type
Full-time
13.9
13.2
8.9
11.5
10.1
11.4
13
6.2
6.8
12.9
12.6
Part-time
21.6
15.1
14.8
21.4
40
22.1
5.6
5.7
9.5
15.1
17
Nationality
National
12.3
9.5
8.3
10.1
14.7
10.3
11.9
5.2
5.4
10.6
10.5
Non-national
13.4
9.7
6.4
9
6.1
8.7
11.1
6.3
3.8
10.1
11.2
Undisclosed
nationality 4
22.7
19.1
11.1
18.2
14.3
17.9
19.6
8
10.8
18.8
17.4
Total (% 2025)
14.6
13.3
9.2
11.9
10.8
11.8
12.6
6.2
7
13.1
N/A
Total (% 2024)
15
13.2
10.3
10.4
9.3
10.4
8.9
7
5.9
N/A
12.9
1 Total turnover is calculated as the sum of number of voluntary leavers and the number of involuntary leavers, divided by the average headcount of the selected year. Voluntary
turnover refers to employees deciding to leave the company, e.g., for personal reasons. Involuntary turnover refers to cases where the decision to leave is not entirely made by the
employee, e.g., retirement and mutual agreement. Reporting excludes temporary employees and interns.
2 ‘Unranked’ refers to employees who are not assigned to any career level (15.3 percent of our workforce), comprising employees in Germany, including getolo (not ranked due to
locally applicable restrictions preventing the use of this data, 8 percent of our workforce), Zurich Kotak (due to ongoing onboarding onto our platform, 2.8 percent of our workforce),
Orion (0.3 percent of our workforce), BOXX Insurance (0.1 percent of our workforce), and sales force teams (due to their higher volatility, 2.4 percent of our workforce). The total
includes all employees, including 'unranked'. The total includes all employees, including 'unranked'.
3 ‘Undisclosed gender’ refers to employees with no declared gender.
4 ‘Undisclosed nationality’ refers to employees for whom we do not hold nationality/citizenship information, mostly from North America.
1 1The Governance, Nominations and Sustainability Committee assists the Board in setting an appropriate tone at the top to promote key values and behaviors, and to ensure a sound
and open culture.
2 2See more on www.zurich.com/about-us/our-people/zurich-at-work .
3 3For further details on how we assessed materiality and what is relevant to us, please refer to section 1.1.2 Assessing materiality on pages 132 to 133.
4 4ZES 2025 “My team has a climate in which diverse perspectives are valued.”: 3 percentage points better than those in high performing companies and 6 percentage points better
than other global finance and insurance peers with the same provider.
5 5ZES 2025 “I can be my authentic self at work.”: 2 percentage points better than those in high performing companies and 4 percentage points better than other global finance and
insurance peers with the same provider.
6 6See more on www.forbes.com/lists/worlds-best-employers/ .
7 7See more on www.greatplacetowork.com/best-workplaces-international/best-workplaces-in-asia/2025 .
8 8See more on www.ft.com/content/76207eca-eb9c-4f28-8416-0e7d60af7e7b .
9 9Our Group-wide ERGs are: WIN (Women’s Innovation Network), ZurichNEXT (promoting intergenerational dialogue), Pride@Zurich (alliance of LGBTQ+ employee networks) and
YouMatter (supporting employee wellbeing). Countries have, in addition, several other local ERGs.
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Case study
Developing next-gen digital leaders
Our global Digital Leaders program is building the next generation of Technology & Operations leaders by
combining strategic insight, emerging technology and hands-on development in a comprehensive nine-month
tailored program.
The latest cohort finished in May 2025 and completed eight modules covering AI, cyber, cloud, leading through
data, and change leadership – supported by senior mentors, monthly cohort sessions and external speakers.
Of these, 76 percent have moved into new roles, with many citing stronger networks, increased self-confidence, and
a broader strategic perspective as outcomes of the program.
One said, “I’m more confident in applying what I have learnt and challenging the status-quo”, while another shared,
“It gave me a clear view of the tech challenges that we have.” The next cohort launched in October 2025 with a
deeper focus on AI and digital transformation, reflecting our commitment to delivering smarter, faster, and more
impactful outcomes.
5.1.2 Inclusion and belonging
Guided by our Board of Directors, 1 we foster a culture focused on mutual respect, professional growth, and fair
opportunities for all employees. By valuing diverse perspectives, we strengthen our teams and deliver better outcomes
for our people and customers. In compliance with all applicable laws and regulations, we strive to integrate inclusion and
belonging principles in all countries in which we operate by taking targeted actions and assuming leadership
accountability, mirroring the full span of customers we serve. 2
Approach
We strive to sustain a work environment that prioritizes equal treatment and opportunities for all 3 – in which our voices
and perspectives are diverse, our behaviors and actions are inclusive and our people feel a strong sense of
belonging . We support an inclusive workforce, where all individuals are valued and respected. We invest in the
development of our people, and foster a positive environment where our people have the opportunity to thrive and
succeed throughout their career. This strengthens our ability to serve our customers, enhances our business resilience,
and drives superior performance.
Actions
We maintain a distinct culture where people feel they belong. Our cultural differentiator, as measured in the ZES
2025, is our people’s strong sense of belonging to our diverse, tolerant and inclusive company. Employees’ sense of
belonging is also the number one global driver of engagement. The vast majority of our employees believe that their
teams have a climate where diverse perspectives are valued 4 and they can be their authentic selves at work. 5 In 2025,
we improved rank and achieved third place among insurance companies in the Forbes World’s Best Employers
award, 6 we received Great Place to Work’s Best Workplaces in Asia 7 and FT’s Europe Diversity Leaders’ awards, 8 and
several of our countries continue to receive Top Employer, local Great Place to Work, EDGE or other certifications and
awards, validating employees’ perception.
We embrace individual perspectives, experiences, insights and ideas. We fully benefit from the broad range of skills
and abilities of all of our people and consider diversity of perspectives in our recruiting efforts. We encourage exchange,
raise awareness, strengthen respect and inclusion by supporting our employee resource groups (ERGs) 9 across the
organization. Our ERGs address locally relevant topics, provide thought-provoking and developmental programs
throughout the year from which everyone can benefit. We encourage engagement in these groups in order to
strengthen our sense of community. In the UK, for instance, nearly one third of employees are member of an ERG or other
communities like Mental Health First Aiders.
We maintain visibility on representation of genders across the organization. At the end of 2025, 33.3 percent of our
Board of Directors (compared with 41.7 percent in 2024), 50 percent of our Executive Committee (the same as in 2024)
and 51 percent of our employee population were female (compared with 50.9 percent in 2024). In addition, we monitor
gender representation across multiple dimensions, including career levels and age groups. Our initiatives have helped
drive improvements in gender representation since 2017, particularly in senior management. At the end of 2025, female
employees represented 33.9 percent of senior management (compared with 32.1 percent in 2024), mainly due to
increased external hiring of women in senior management. In 2025, the share of females in senior management was
1 1In 2024, the share of females in senior management was at hiring 28.2 percent, internal hiring 44.7 percent (including promotions 45.2 percent), and among voluntary leavers 34.7
percent.
2 2People managerial and STEM classification data excludes information from Zurich Kotak and BOXX Insurance.
3 3In 2025, Ellevate’s NPS is 85.5. In addition, 40 percent of participants have made career moves since the program start in 2024.
4 4LGBTQ+ refers to a diverse community of people whose sexual orientations, gender identities, or gender expressions differ from conventional norms. It includes lesbian, gay, bisexual ,
transgender, queer/questioning individuals and many others, such as intersex, asexual, non‑binary, and pansexual people.
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38.1 percent at external hiring, 36.7 percent at internal hiring (including promotions 40 percent), and 39 percent among
voluntary leavers). 1
In addition, 44.2 percent of our people managers 2 (compared with 43.3 percent in 2024) and 54.2 percent of our
individual contributors were female (compared with 54.1 percent in 2024). We also have initiatives in place to develop
women’s science, technology, engineering, and mathematics (STEM) careers. At the end of 2025, 29.6 percent of our
employees working in IT or engineering roles were female (compared with 30.2 percent in 2024).
Figure 23
Gender representation highlights
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We continue to support the development of female talents in progressing towards leadership positions,
strengthening qualified, high performing women’s access to leadership opportunities. Most of our countries engage in
programs and initiatives such as the Ellevate program of Switzerland (launched in 2024, providing visibility, networking,
and career development opportunities for women in the organization, with a second cohort in 2025), 3 or the Female
Sponsorship Program of Australia and New Zealand (a flagship initiative launched in 2021 designed to strengthen the
country’s commitment to support the next generation of female leaders).
We support the employability of individuals of all age groups and at all stages of their careers, providing flexibility for
smooth transitions to new opportunities. Our early-in-career programs (e.g., Digital or Underwriting factory in Italy; 12-
months Next-Gen talent acceleration program in Brazil) are successful in recognizing internal talent and developing
employees’ skills for future needs of our organization via workshops, coaching sessions and experience-based project
work. These prepare participants for leadership opportunities. For team members at later career stages, several of our
countries are offering phased retirement and knowledge transfer programs. For example, the U.S. offers flexible options
to transition into retirement in a modified capacity for up to 24 months.
Additionally we stand for other aspects of diversity too, creating opportunities for all. Related to LGBTQ+ 4 for instance, we
have an active global ERG and we have been recognized as a Top Global Employer for the LGBTQ+ community by
Stonewall since 2018, receiving the Silver award again in 2025.
Case study
Supporting social mobility through inclusive leadership
In the UK, we are leading the insurance sector in social mobility, becoming the first UK insurer to publish its
socioeconomic pay gap. Analysis shows that employees from lower socioeconomic backgrounds earn 4.2 percent
more at the mid-point than peers from professional backgrounds. However, they earn 10.5 percent less on average
due to underrepresentation in higher-paid roles. Currently, one in five senior leaders at Zurich UK come from lower
socioeconomic backgrounds.1
To help address this, we partner with Circl to pair leaders with young people from lower-income backgrounds for
mutual coaching and skills development. All our leaders on the Leader as Coach program reported becoming more
inclusive, while 92 percent of future leaders felt more career ready.
1 For more information, see www.zurich.co.uk/media-centre/zurich-uk-shares-its-socioeconomic-pay-gap#.
1 1Excluding businesses that are in the process of being integrated.
2 2To find out more about our Equal Pay for Equivalent Work analysis, see www.zurich.com/about-us/our-people/zurich-at-work.
3 3For further details on how we assessed materiality and what is relevant to us, please refer to section 1.1.2 Assessing materiality on pages 132 to 133.
4 4ZES 2025 “Zurich cares about my health and wellbeing.”: 3 percentage points better than those in high performing companies and 5 percentage points better than other global
finance and insurance peers with the same provider.
5 5ZES 2025 “I am able to balance my work and personal life.”: on par with high performing companies and 3 percentage points better than other global finance and insurance peers with
the same provider.
6 6For example: local workshops, training and support material (e.g. via local Employee Assistance Program (EAP)).
7 7For example: Mental Health First Aiders as well as training, support material and psychological counseling via local EAP.
8 8For more information on our customer empathy program, see section 4.3.1 Fair and transparent communication on page 185, and our Addressing the empathy gap report (2025) online
on: https://edge.sitecorecloud.io/zurichinsur6934-zwpcorp-prod-ae5e/media/project/zurich/dotcom/empathy-report/empathy-report-2025.pdf .
9 9WELL focuses on the physical and social environments to benefit the health, wellbeing and performance of the people who use the building. It assesses ten core areas: mind,
community, movement, water, air, light, thermal comfort, nourishment, sound, materials. For more information, see: www.zurich.com/media/magazine/2025/brick-by-brick-how-zurich-
is-reducing-carbon-emissions-in-real-estate.
10 10For more information on our global Total Rewards Framework, see our remuneration report on pages 91 to 99 .
11 11For more information on our financial education offering, see: www.zurich.com/money-mindset .
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We advocate for pay equity, fairness and pay transparency, and actively promote it in countries where we operate.
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We regularly monitor our processes to achieve a future with no pay gap. We already pay our workforce at or above
minimum wage, in line with local regulations, applicable insurance labor law or insurance collective agreements. As part
of the annual remuneration cycle, the majority of our countries with 100 or more employees 1 perform a pay equity
analysis to measure any potential gender pay gap, and to maintain a continued focus on pay equity. This process has
successfully generated engaged conversations across our organization, and our leaders are fully dedicated to
promoting equal pay for equal work across genders or any other demographic (which may apply locally). In 2025, we
further analyzed in depth the equal pay results and recommended that our countries set themselves a pay equity
target of ±5 percent, unless differently required by local legislation.
We adopt a proactive stance on pay equity and pay transparency, striving to adapt to evolving legislation while
also monitoring emerging trends. 2 We report on the above metrics or other related requirements in countries where we
are legally required to do so, in accordance with local laws, regulations, related methodology and communication
requirements. In 2025, we concluded the global rollout of our new tool PayAnalytics that enables us to monitor and
measure pay equity based on a consistent methodology resulting in more insights.
5.1.3 Wellbeing
We empower employees to be their best selves by supporting their health, sense of purpose and personal growth.
Through guidance, resources, and tailored solutions, we cultivate a physically and psychologically safe and supportive
work environment with fit-for-purpose working conditions 3 that enable our people to thrive and perform sustainably. In
the ZES 2025, our colleagues consistently tell us they feel Zurich cares about their health and wellbeing, 4 and that they
are able to balance work and personal lives. 5
Approach
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Our approach combines proactive prevention with responsive support. We build the resilience of our people
through targeted initiatives, resources, and training, while ensuring help is available whenever it is needed.
Preventive measures 6 focus on healthy ways of working for individuals and teams, empowering employees to make
conscious wellbeing choices and perform at their best. Support resources 7 are available to guide and assist employees
through challenges and help them reintegrate after extended leave. By monitoring key people resilience drivers and
relevant metrics, we respond to employee needs with focused actions. Some of the metrics that we are monitoring are
voluntary attrition, absence metrics such as short- and long-term illness days, Employee Assistance Program (EAP)
utilization and resilience metrics from ZES, our annual employee experience survey.
Actions
In 2025, we launched the People Resilience Hub for Corporate Center employees, as a one-stop shop for information
on how to strengthen, sustain or support the wellbeing and resilience of our people. Similar localized solutions exist
across Zurich, which promote targeted initiatives such as resources, training, communication campaigns, and events.
We are committed to working together in smart, intentional ways to unlock our teams’ full potential. This means
driving an effective meeting culture, fostering an inclusive work environment and collaborating with empathy, 8 as well as
giving feedback for development and recognition. Through our FlexWork@Zurich principles, which are adopted in
accordance with local needs and applicable laws and regulations, we empower employees to work in a way that
achieves optimal results and fosters innovation and collaboration in response to changing customer needs, while
maintaining a healthy work-life balance. These principles include flexible hours, hybrid working, purchase options for
additional paid time off, unpaid leave (two weeks up to six months), try out part-time on a ‘pilot’ basis (for one to three
months) or switching to part-time, or job sharing roles. We continuously evolve our policies to better reconcile work and
family life, for instance, by supporting greater flexibility in childcare and eldercare.
We empower employees to build personal resilience for sustained high performance.
– We support physical resilience by promoting healthy lifestyles, providing access to sports clubs, health centers,
nutritious food offerings, and ergonomic solutions – some of our buildings hold the WELL certificate. 9
Financial resilience is fostered through our global Total Rewards Framework, which aligns all plans and programs to
the Zurich Remuneration Rules while allowing flexibility for adaptation to local market practices. 10 We offer financial
education (e.g., budgeting, financial literacy), 11 retirement planning, discount schemes, income protection solutions
and, in some markets, financial advisory services.
1 1For more information on learning and development, see www.zurich.com/about-us/our-people/skills , as well as section 5.1.1 Careers and work on page191.
2 2For more information, see section 5.6 Community investment on page 204.
3 3At the end of 2025, the number of recordable work-related injuries were 133 (compared with 153 in 2024). This, combined with 123,110,414 annual working hours (124,719,810
hours in 2024) gives us a rate of recordable injuries per 200k hours worked of 0.22 (compared with 0.25 in 2024). The decrease in annual working hours is due to excluding Cover-
More Group in 2025, Additionally, BOXX Insurance, Orion and getolo are out of scope of this metric.
4 4The Group Policy ABC requires the appointment of an anti-bribery and corruption officer (ABCO) for each country. The ABCO’s duty is to monitor compliance with the Group Policy
ABC and the applicable local anti-bribery and anti-corruption framework. The ABCO also supports business management in maintaining the local anti-bribery and anti-corruption
framework and reviewing it regularly to ensure that it appropriately addresses bribery and corruption risks in the country.
5 5Subject to Group and local governance requirements.
6 6Associated persons are individuals or entities who perform services for, to, or on behalf of, Zurich and may include: brokers, insurance agents and intermediaries, distributors,
subcontractors, employees of outsourcing partners, our employees, Group entities or subsidiaries, independent non-executive directors, joint venture partners, outsourcers, including
external asset managers, other consortia members, other (non-insurance) agents in the process of conducting business, suppliers and service providers (e.g., property management
companies).
7 7Anti-bribery and anti-corruption red flags include, but are not limited to, the following: The recipient of the payment is a public official or a close relative of a public official, the payment
is being made to a country that is different to the country in which the recipient is located or the services are/were rendered, there are multiple recipients of payments under a single
contract etc.
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Social and emotional resilience is reinforced by a culture of connection, inclusion, and open dialogue – supported by
various events (e.g., parents at work lunches), employee resource groups, and regular listening to employees through
tools like the annual ZES. Across our countries, we offer local programs, such as cultural celebrations, team-building
activities, and lunch & learn sessions on inclusive language and leadership. We support employees through different
stages of life. For example, we provide dependent care solutions including on-site childcare, financial support,
emergency care, and special leave options (e.g. parental leave beyond legal requirements, purchase option for
additional paid time off, and elderly care leave), tailored to local value propositions and legal requirements.
– We prioritize mental resilience through a combination of preventive and supportive measures. Prevention includes
identifying risk factors (e.g., bi-annual psychosocial risk assessment survey in Portugal), raising awareness and
targeted activities, such as stress management courses and adjustments to ways of working.
– We believe that wellbeing is closely connected to purpose and personal growth. Therefore we encourage employees
to use our development offerings (e.g., MyJourney, My70percent, Coaching@Zurich, MyDevelopment) 1 to
continuously evolve their skills and grow with purpose. In addition, we encourage volunteering 2 through the MyImpact
platform, with many countries offering paid volunteering leave.
Support is always available to our people, whether for personal or work-related challenges. Employees can access
Mental Health First Aiders, confidential help through the EAP, and dedicated office facilities such as first aid rooms,
breastfeeding rooms, and prayer and silent spaces. We support reintegration after illness or accident in many countries. 3
5.2 Prevention of bribery & corruption
5.2.1 Group Policy Anti-Bribery and Anti-Corruption
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In line with our Code of Conduct, which defines our corporate culture of integrity and aims to maintain the trust and
confidence of our customers and other stakeholders, we are committed to applying high standards of anti-bribery and
anti-corruption (ABC) compliance across our operations globally. We prohibit all forms of bribery and corruption, and any
business conduct that could create the appearance of improper influence, and expect the same from all third parties
conducting business with us or on our behalf. As part of this commitment, we maintain a global ABC Framework.
We are committed to fully complying with local and international anti-bribery and anti-corruption laws and to maintaining
strong and effective compliance controls. The Group Policy Anti-Bribery and Anti-Corruption (Group Policy ABC) is
designed to help us, and our employees, adhere to these laws – some with extraterritorial reach including the United
States Foreign Corrupt Practices Act and the United Kingdom’s Bribery Act. We adhere to a risk-based approach for the
development and implementation of our global ABC Framework which is designed, in particular, to prevent and detect
acts of bribery and corruption.
The Group Policy ABC 4 sets out the minimum requirements and obligations, with which our subsidiaries worldwide,
including their board members 5 and employees, need to comply. It also provides related guidance regarding anti-bribery
and anti-corruption compliance that our countries should adopt.
The Group Policy ABC sets out minimum requirements in relation to the following topics, among others:
Associated persons’ due diligence.
Third-party payment due diligence.
Gifts, entertainment and other advantages.
In 2025, both the Group Policy ABC and the global ABC Framework have been updated based on the review
conducted in 2024.
We perform due diligence in accordance with our Group Policy ABC before selecting a party to be an associated
person. 6 The due diligence must be appropriate to the anti-bribery and anti-corruption risk the relationship with the
associated person may present. Higher risk associated persons receive periodically recurring due diligence.
On third-party payments, our Group Policy ABC requires the establishment of documentation which provides, among
other things, a business rationale for the relationship. It also requires our employees to be alert to potential anti-bribery
and anti-corruption red flags 7 that may be associated with improper third-party payments. Such red flags are to be
addressed through a third-party payment due diligence process.
1 1The compliance risk universe captures common global compliance risk themes.
2 2For further details on how we assessed materiality and what is relevant to us, please refer to section 1.1.2 Assessing materiality on pages 132 to 133.
3 3The code of conduct training includes the topic of anti-bribery and anti-corruption.
4 4The code of conduct training is also shared with various business partners depending on country requirements.
5 5Excludes employees on a long-term leave during the training window, new joiners who joined after the cut-off date for the annual training assignment, and employees who left the
company before the assignment due date.
6 6www.zurich.com/en/about-us/corporate-governance/code-of-conduct/we-care-about-business-integrity
7 7www.zurich.com/about-us/corporate-governance/code-of-conduct
8 8For further details on how we assessed materiality and what is relevant to us, please refer to section 1.1.2 Assessing materiality on pages 132 to 133.
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Compliance is mandated to provide assurance to internal stakeholders (business management, board and audit
committees) that compliance-related risks are managed effectively, and that controls are designed adequately and
operating effectively. In addition, compliance supports countries to manage compliance-related risks appropriately and
remediate gaps in operative compliance controls. It is important to note that anti-bribery and anti-corruption is part of
the compliance risk universe 1 and subject to independent assurance, advice and enablement by Compliance in
accordance with the Zurich Compliance Charter and Zurich Compliance Program.
Assurance activities conducted by compliance and audit in 2025 confirmed the overall assessment that our controls
around anti-bribery and anti-corruption are well designed and working effectively.
5.2.2 Training and awareness
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Fostering a culture of compliance among all our employees is important. 2 To achieve this, it is critical to encourage
general awareness and understanding of potential areas of bribery and corruption risk, applicable laws, and our policies.
We educate our employees and Board members annually on topics related to compliance and ethics, including anti-
bribery and anti-corruption, antitrust and fair competition, and other topics. This begins with mandatory Code of
Conduct training. 3 This annual training raises awareness of what it means to do the right thing. It helps employees and
managers feel more confident in making ethical decisions in their day-to-day work. It also helps employees to spot and
report possible bribery and corruption incidents. In 2025, almost all our employees 4 completed the training, resulting in a
global completion rate of 99.96 percent (compared with 99.99 in 2024). The completion rate was above 99.8 percent in
all regions (99.96 in 2024). 5 In addition, all 12 members of our Group Board completed the training. Employees whose
roles expose them to potentially greater bribery and corruption-related risks are also required to undergo enhanced
training on how to identify and respond to potential bribery and corruption risks. Our Code of Conduct is reviewed annually
and approved by the Group Board. The Group Policy ABC is reviewed annually and approved by the Group CEO.
Compliance develops the training in line with the Group Policy ABC and in consideration of local risks, regulations and
requirements for each jurisdiction. The training is reviewed on an annual basis to incorporate new developments and
requirements. This keeps our employees and management at the forefront of the prevention of bribery and corruption
and helps us fulfil our ambition of being a responsible and ethical business.
5.2.3 Protected advice
Anti-bribery and anti-corruption is a risk which affects all business lines. Comprehensive regulatory requirements as well
as a high level of regulatory scrutiny and extensive criminal enforcement with large penalties, fines or settlements drive
up the inherent anti-bribery and anti-corruption risk for our company.
As outlined above, all our employees are subject to our Group Policy ABC 6 and our Code of Conduct, 7 and we provide
them with training and other resources which aim to prevent and detect potential misconduct. If employees suspect
misconduct, we want them to feel comfortable reporting their concerns and feel supported by the organization when
doing so.
There are multiple channels for our employees to report suspected or actual illegal, fraudulent, improper or unethical
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conduct (‘integrity concerns’), including to people managers, Compliance, HR or Legal. Employees and other stakeholders
can also use the Zurich Ethics Line (ZEL) to report integrity concerns anonymously, either via telephone or online via a web
form. We are committed to the protection of whistleblowers 8 against retaliation and do not tolerate retaliation against any
employee or other person reporting an integrity concern in good faith. The ZEL is available globally and offers support in
more than 20 languages. In line with our global framework for handling reports of misconduct, all integrity concerns are
reviewed by a triage committee comprising representatives of Compliance, HR and Legal.
5.3 Human rights
We respect the protection of international human rights within our sphere of influence and work hard to avoid being
complicit in human rights abuses.
Approach
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When interacting with employees, customers, investees, shareholders, suppliers, partners, distributors, the public at
large or any other stakeholder, we aim to promote the following best-practice standards to manage potential adverse
human rights impacts:
United Nations Guiding Principles on Business and Human Rights: Implementing the United Nations Protect,
Respect and Remedy Framework.
OECD Guidelines for Multinational Enterprises.
United Nations Global Compact.
1 1More information in section 5.2.2 Training and awareness on page 200.
2 2Under personal identity or expression we understand, for example, race, ethnicity, color, sex, gender, gender identity or expression, sexual orientation. Origin refers to, for example,
national or social origin. Beliefs and opinions refer to, for example, religion or religious beliefs, political opinion. Life circumstances refer to, for example, age, disability, pregnancy,
caregiving responsibility, veteran status. Health or physical characteristics refer to, for example, past or current health conditions, physical or genetic characteristics.
3 3More information in section 5.2.3 Protected advice on page 200.
4 4An illustrative example is the Zurich European Forum (ZEF). It was established in 1996 with the aim to open an honest and transparent dialogue and consultation with our European
employee representatives on transnational topics of interest. Today, ZEF is composed of 29 delegates from 13 countries. In addition to its quarterly Steering Committee meetings,
ZEF also meets in plenary session once a year in Zürich with the participation of the Group CEO, EMEA CEO, Group Chief People Officer, and a group of corporate and European
leaders depending on the topics to discuss. Over the course of this year, this employee representative body has covered a wide range of topics from workload and sustainability to
digitalization and artificial intelligence. It has played an important role in the region for almost 30 years, continuously engaging in a dialogue on social, strategic and financial topics
that are of relevance for us where the employee representatives voice their opinions and concerns, which also fosters and deepens trust levels throughout the workplace.
5 5For further information, see section 5.1.3 Wellbeing on pages 198 to 199.
6 6For further information, see: www.zurich.com/sustainability/governance-and-positions/our-positions.
7 7For further information on our approach relating to responsible investment, see: www.zurich.com/-/media/project/zurich/dotcom/sustainability/docs/responsible-investment-at-
zurich.pdf.
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These principles are embodied in our Code of Conduct, which applies to our employees and Board members. 1 We
endeavor to work with third parties such as consultants, advisers, suppliers and agents who share our values, and we
expect our business partners to adhere to the spirit of our code and embrace high standards of business conduct.
We assess possible adverse human rights impacts within our sphere of activity, which includes our role as an employer,
as an insurer, and as an investor as well as our own operations and supply chain, and our position within society.
Actions
Our responsibility as an employer
We do not tolerate harassment, discrimination or bullying in the workplace, whether based on personal identity or
expression, origin, beliefs and opinions, life circumstances, health or physical characteristics, or any other relevant
characteristics protected under applicable law. 2 This applies regardless of an individual’s duties or positions within the
organization.
We offer multiple channels for employees and others to speak up and raise concerns, including to managers,
Compliance, HR and Legal, as well as the Zurich Ethics Line. 3
We strive to build an inclusive workplace that empowers everyone to achieve their full potential. We are firmly committed
to living up to and evolving our policies, practices and way of working to support these efforts. We recognize the right of
employees to freedom of association and collective bargaining and to freely form and join groups for the promotion and
protection of employment interests. 4
Our employees generally work in low-risk environments and are not exposed to significant health and safety hazards.
Nevertheless, we adopt a systems-based approach to managing health and safety risks in a structured and consistent
way across all our operations, and have a global program in place to ensure we continually improve our health and safety
performance. 5
Our responsibility as an insurer
Our approach to managing sustainability risks in business transactions has a particular focus on transactions where the
insured customer may have an established track record of human rights violations, or is implementing projects that are
particularly prone to potential human rights and environmental issues, such as mining or oil and gas projects. 6
Human rights issues that are considered under our policy are:
Child labor.
Forced labor and compulsory labor.
Involuntary relocation of local communities, inappropriate use of force or adverse impacts on vulnerable indigenous
people. Evidence of such violations can include, but is not limited to, the absence of right of free, prior and informed
consent for Indigenous Peoples (FPIC).
Poor health and safety conditions.
Instances of bribery and corruption.
Through our underwriting guidelines and checklists, we apply a clear guidance on underwriting decisions including clear
referral processes.
Our responsibility as an investor
We consider principal adverse impacts of prospective and active investments. We have a framework in place to identify
and assess those impacts. 7 Examples of principle adverse impacts that can also represent material sustainability risks
include, but are not limited to:
Climate change risks (transition risks, physical risks and litigation risks).
Activities negatively affecting biodiversity or increasing water stress.
Deforestation, land degradation, and depletion of natural resources.
Raw material sourcing.
Environmental and health impacts of hazardous chemicals, waste and pollution.
Exposure to banned cluster munitions and anti-personnel land mines.
Human rights including labor rights in the supply chain.
1 1For further information on our Responsible Investment white paper: What we want to achieve, and how we do it, see: https://edge.sitecorecloud.io/zurichinsur6934-zwpcorp-prod-
ae5e/media/project/zurich/dotcom/sustainability/docs/responsible-investment-at-zurich.pdf.
2 2For further information, see 5.4 Sustainable sourcing on page 202.
3 3Pursuant to the Swiss Ordinance on Due Diligence and Transparency in relation to Minerals and Metals from Conflict-Affected Areas and Child Labor.
4 4For more information on risk-based due diligence processes on suppliers, see section 5.4 Sustainable sourcing on page 202 .
5 5For more information on our positions on human rights, including human rights due diligence and human rights risk assessment, see section 5.3 Human rights on pages 200 to 202 .
6 6For more information, please see www.zurich.com/sustainability/planet/sustainable-sourcing.
7 7For more information, please see www.zurich.com/en/sustainability/governance-and-policies/-/media/project/zurich/dotcom/sustainability/docs/sustainable-sourcing-supplier-code-
of-conduct-2021.pdf?v=4.
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Community impact.
Human capital: health and safety and labor management.
Product safety.
Corruption and bribery matters.
Breaches of regulation, international norms and conventions.
We are a signatory of the United Nations Global Compact, the UNEP FI Principles for Sustainable Insurance and the
Principles for Responsible Investment (PRI). This approach is adapted to each asset class and is applicable to assets
managed by us, as well as our own assets managed by external asset managers. 1
Working with suppliers
When working with suppliers, 2 we apply our Supplier Code of Conduct which sets a clear expectation that our suppliers
respect human rights. Each year, we conduct an annual human rights risk assessment to identify potential adverse
impacts on human rights within our supply chain. The labor standards and workplace practices operated by our
suppliers are a critical factor in the likelihood of adverse human rights impacts occurring. In 2025, as in prior years, our
findings indicate that our supply chain has a low-risk exposure to such issues. We also carried out an additional
assessment concerning child labor, following the same approach adopted in previous years. 3 The assessment
confirmed that there remains no reasonable suspicion of child labor within our supply chain.
The first step in our human rights risk assessment is to analyze the human rights set out in the United Nations
Declaration of Human Rights, and seek to identify which, if any, of these fundamental human rights could be adversely
impacted by suppliers with a direct buying contract.
We then seek to identify the goods and services categories and countries where the potential risk of adverse impacts to
human rights issues is highest. To identify high-risk goods and services categories, we consider data and reports from
reputable NGOs and our own internal expert judgment. Our assessment is based upon the prevalence of human rights
issues reported and an assessment of working practices at industry or sector level. Our assessment of high-risk
countries is based on:
The reported prevalence of human rights issues.
The degree of respect for worker rights, based upon local laws and actual practices.
The extent of political freedom and civil liberties.
The extent of corruption.
We share the findings of this assessment internally with relevant colleagues interacting with suppliers, provide specific
training, and carry out risk-based due diligence on suppliers. 4
5.4 Sustainable sourcing
Approach
Impact_Area_Z_S.svg
Due to the nature of our business, we are predominantly a consumer of services. Compared to other industry sectors
such as manufacturing, the risks associated with the environmental, social, human rights, 5 and governance impacts of
our supply chain are low. Nonetheless, we are striving to effectively manage such issues. As part of this, we have
established a sustainable sourcing program, 6 which aims to enhance the resilience of our supply chain, support our
commitment to net-zero and create a positive social impact.
It comprises three pillars, which address environmental, social and ethical factors. Its objective is to embed these factors
throughout the sourcing cycle, align suppliers with our values and be transparent about our expectations. We have
developed a supplier code of conduct (SCOC) 7 to lay a clear foundation for systematically integrating responsible
business conduct in our supply chain and provide online training videos for suppliers to familiarize themselves with our
expectations.
We have established a framework of minimum standards to be applied to the onboarding and management of third
parties with which we work, including suppliers. The framework adopts a risk-based approach to establish onboarding
and management measures, such as third-party due diligence processes, that are relevant and proportionate to the
nature and risk of any particular transaction. We consider supplier alignment with our SCOC as part of our due diligence
processes and request selected suppliers to complete a self-assessment. We have a referral process in place to
investigate or resolve, as appropriate, any red flags identified during the due diligence process. We also use a software
tool that uses artificial intelligence to screen news reports, social media posts and NGO reports to monitor potential
sustainability-related (including human rights) supply chain issues. We additionally seek to include specific provisions
1 1For more information, see www.zurich.com/sustainability/planet/sustainable-sourcing#helping-suppliers-reach-net-zero.
2 2To find out more about our tax strategy, please visit: www.zurich.com/sustainability/governance-and-positions/being-a-responsible-taxpayer .
3 3For more information, see www.zurich.com/about-us/corporate-governance/code-of-conduct.
4 4For detailed information on our tax contributions, please visit: www.zurich.com/sustainability/governance-and-positions/being-a-responsible-taxpayer .
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within our supplier contracts requiring alignment with our SCOC. From time to time, we may conduct audits or follow-up
reviews on these topics with our suppliers.
Actions
Throughout 2025, we have continued to engage and support our suppliers to improve their sustainability performance.
In particular, we have held further online and in-person events with our suppliers to educate them on our sustainability
ambitions and promote a new collaboration with the SME Climate Hub, 1 an initiative of the We Mean Business Coalition,
the global nonprofit catalyzing business and policy action to halve global emissions by 2030. Through this collaboration,
we provide free access to tools and resources that small and medium-sized suppliers can use within their own
businesses and can track engagement. The tools and resources include carbon emissions calculators, training videos
and guidance documents which are collectively designed to support small and medium-sized companies to take
climate action and support us to work towards our supplier engagement goals. We are proud that additional suppliers
have started their own climate action in 2025 using our free tools as a result of the engagement activities carried out by
our team in collaboration with the SME Climate Hub.
To ensure our colleagues are equipped with the necessary knowledge and skills to successfully engage suppliers on
sustainability topics we provide access to a learning academy. The content includes internally produced online courses
covering climate change, human rights, social procurement and supplier due diligence processes. The completion rate
of the supplier due diligence training for employees working within the Procurement & Supply Chain Management
function for 2025 is 100 percent (compared with 99.4 percent in 2024).
5.5 Responsible tax
Impact_Area_Z_S.svg
We recognize that being a responsible taxpayer is integral to our wider economic and social impact and plays a key role
in the development of the communities where we operate.
We pay taxes in the countries where we operate, reflecting the economic substance of our activities and adhering to
local laws and regulations. Our tax strategy 2 is aligned with our Code of Conduct 3 and is approved by our Group Audit
Committee. We do not engage in aggressive tax planning or use artificial structures that lack business purpose or
economic substance. The presence of our subsidiaries and branches is driven by genuine business needs.
We maintain a robust governance framework and consider effective and efficient tax compliance a key objective,
allocating significant resources to ensure our tax affairs are sustainable, well-governed, and transparent. Our tax function
is embedded within our finance organization and subject to internal controls and regular reviews.
We publish detailed information on our tax contributions 4 and engage constructively with tax authorities. Our approach
to tax is part of our sustainable value creation for all stakeholders.
1 1Our Group and employees contribute through fundraising, volunteering and cash contributions whereas the Foundation carries out community investment activities.
2 2The final and audited 2025 figures will be disclosed in the Foundation’s Impact Report, which will be published in June 2026. To find out more about the Foundation’s work in 2025,
please refer to the Group overview on pages 34 to 35 .
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5.6 Community investment
Our community investment activities 1 are mainly delivered by the Z Zurich Foundation (the Foundation), a charitable
organization funded by various members of the Group. In these turbulent times for the humanitarian and
development aid sector overall, the Foundation is well positioned to continue to provide a meaningful response to
the societal needs it focuses on. From the beginning of 2024 to the end of 2026, the Foundation aims to impact
more than 25 million lives in total.
The Foundation’s highlights for 2025 include:
Significant developments in all four focus areas: adapting to climate change, enabling social equity, improving
mental wellbeing, and responding to crisis. The Foundation launched new multi-year programs to assist
communities across the globe alongside like-minded organizations. For example, the Foundation approved a
grant to expand Instituto Terra’s Núcleo de Estudos em Restauração Ecossistêmica (NERE) program. This
initiative equips young people – particularly those from vulnerable backgrounds – with the knowledge and
practical skills needed to pursue meaningful careers in sustainable agriculture. This collaboration is supported by
our team in Brazil and builds on our collaboration with the Instituto Terra.
USD 50.2 million 2 investment in community programming across the Foundation’s strategic areas of work. In
addition, the Foundation collaborated closely with our local teams to engage our customers and distributors in
social impact initiatives.
In 2025, the Foundation made over 30 donations to disaster relief initiatives across the globe, for example for the
various significant floods in Brazil throughout the year and, in Australia, during the first semester, as well as for the
wildfires in California (U.S.) in January and in Argentina. For these disasters, the Foundation collaborated closely
with our local teams and charitable organizations on the ground to provide comprehensive support to people
impacted by these catastrophic events. The Foundation has also started a multi-year collaboration with the
International Committee of the Red Cross (ICRC) to help mainstream mental health and psychosocial support in
emergencies.
Table 27
Employee-led fundraising and volunteering1
2025
2024
Difference
Fundraising and donations (USD millions)2
3.8
3.8
2.3%
Total time volunteered by workforce (hours)
239,398
199,469
20%
Workforce actively volunteering (% of total headcount)
26.5%
24.1%
10%
1 Zurich Insurance Group Ltd and its subsidiaries (Zurich). It also includes employees of the Farmers Group Inc. and Zurich Cover-More. Zurich Insurance Group has no
ownership interest in the Farmers Exchanges. Farmers Group, Inc., a wholly owned subsidiary of the Zurich Insurance Group and certain of its subsidiaries provide certain non-
claims services and ancillary services to the Farmers Exchanges as attorney-in-fact and receive fees for its services.
2 Includes employee-led fundraising and donations,, but excludes Z Zurich Foundation matching.
2025 was again a record year for us in terms of employees volunteering. Our employees have recorded close to 240
thousand hours of volunteering, including volunteering time of our customers and brokers when done together with
our employees.
While the Foundation is the main vehicle by which we deliver on our global community investment strategy,
members of the Group also drive community support actions and actively engage with charity organizations to
address local needs and priorities.
Table 28
Charitable cash contributions
In USD millions
2025
2024
Difference
Charitable cash contributions by members of the Group¹
18.7
18.2
2.9%
Charitable cash contributions to Z Zurich Foundation²
63.1
54.5
15.6%
1 Charitable cash contributions capture contributions from members of the Group to charitable initiatives and organizations, excluding the Foundation. It is at the discretion of
the individual countries to define what they deem eligible in their respective context. As such there are no limitations or exclusions (e.g., religious or political purposes) as there
are for contributions executed by the Foundation.
2 Charitable cash contributions capture our contributions to the Foundation. The donations are made by various members of the Group.
Charitable contributions by members of the Group to charitable initiatives and organizations in 2025 are in line with
contributions made in 2024. We have decided to increase our financial support to the Foundation so it can adapt its
response to those most in need in our societies, as those needs grew significantly across all focus areas in 2025. The
rise in our contributions is reinforced by foreign exchange rate effects due to the strengthening of the Swiss franc
against the U.S. dollar in 2025.
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6. Appendix
6.1 Our yearly progress on our targets and ambitions
The table below shows our progress over the years compared to our qualitative ambitions and quantitative targets we set to execute our
Sustainability Framework. Please note that target 2030 is always defined as using year-end 2024 and 2029 values , respectively (e.g., reduction
of financed emissions). By 2030 target (e.g., for reduction of IAE intensity) is defined as using year-end 2030 value, similarly by 2025 target
(e.g., for operational carbon emissions) is defined as using year-end 2025 value. Please also note that parentheses around percentages or
points indicate a reduction.
Table 29
Our yearly progress on our targets and ambitions
Investments
Our areas of focus
Our progress
Our targets
2020 to 2025
2030
2050
Targets /
ambitions
without
a deadline
Reduction of financed emissions
Reduce emissions intensity of listed
equity and corporate bond investments
(metric tons CO2e/USDm invested, compared
with 2019 baseline)
2020
2021
2022
2023
2024
2025
Net-zero
investment
portfolio
(6)%
(21)%
(12)%
(43)%
(54)%
(59)%
(55)%
      Target
achieved
Reduce emissions intensity
of direct real estate investments
(kg CO2e/m2, compared with 2019 baseline)
2020
2021
2022
2023
2024
(6)%
(20)%
(25)%
(30)%
(36)%
(45)%
      Target
achieved
Engagement
Engage companies producing 65% of portfolio
emissions and lacking targets aligned with
Paris Agreement (PA)
2021
2022
2023
2024
46%
54%
60%
65%
      Target
achieved
Engagement with high-emitting companies
which currently do not have credible science-
based targets
2025
4
20
Climate solutions
Allocation to climate solutions investments
2020
2021
2022
2023
2024
+9%
+11%
+17%
+25%
+41%
      Target
achieved
Allocation to climate solutions investments
(based on % AuM) 1
2025
6.9%
6%
Avoid CO2e emissions through
climate-related impact investment (ambition
per year)
2021
2022
2023
2024
2025
4.6 million
metric tons
CO2e
3.2 million
metric tons
CO2e
4.5 million
metric tons
CO2e
3.9 million
metric tons
CO2e
3.4 million
metric tons
CO2e
5 million
metric tons
CO2e
Impact investment
Share of total invested
assets in impact investments
2020
2021
2022
2023
2024
2025
2.5%
3.3%
3.8%
4.6%
5.3%
6.2%
      Target
achieved
People to benefit from a positive contribution
to their lives and livelihood
(ambition per year)
2021
2022
2023
2024
2025
3.6 million
people
4.7 million
people
4.6 million
people
5.3 million
people
5.4 million
people
5 million
people
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1 Estimated based on AuM 2023, equivalent to approximately USD 10 billion. Any portfolio activity will be subject to market conditions and potential other constraints.
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Underwriting
Our areas of focus
Our progress
Our targets
2021 to 2025
By 2025
By 2030
By 2050
Revenues from sustainable solutions
(in USD million)
20211
20222
2023
2024
2025
Annual increase
Target
achieved
289
801
1,360
1,702
2,116
Engagement with large corporate customers who
contribute most heavily to our portfolio emissions 3
and where our direct relationship means we have a
greater degree of interaction
2024
2025
Sept 24 - Sept 25
target: 65 
74
76
450
Interim
target achieved
Reduction in IAE intensity in our large corporate
customer portfolio 3
(compared with 2022 baseline)
2023
2024
2025
(initial
estimate) 5
Net-zero UWR
portfolio
(13.5)%
(14.1)%
(10.6)%
(20)%
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1 2021 amounts were calculated under IFRS 4 ‘Insurance Contracts’ and not remeasured to IFRS 17 ‘Insurance Contracts’.
2 Due to the adoption of IFRS 17 ‘Insurance Contracts’ in 2023, the measurement of revenues from sustainable solutions in our Life business was remeasured and aligned to net flows.
3 Determined by scope 1 and 2 for our customers’ emissions using the PCAF insurance-associated emissions methodology for commercial lines, covering customers with revenues greater than USD 1 billion.
4 Includes five customer engagements conducted as a pilot of our engagement approach in 2024. These are not counted towards the target of engaging with 65 large insurance customers in the first year from
publication of the climate transition plan (September 2024 to September 2025), as they happened before September 2024. These engagements do however count towards the 450 by 2030 target.
5 2025 data is based on an initial estimation for our 2025 portfolio emissions based on the relevant 2025 in-scope portfolio premium, however relying on previous years’ reported customer emission data.
Own operations and supply chain
Our areas of focus
Our progress
Our targets
2020 to 2025
By 2025
By 2029
By 2030
Absolute reduction in all operational emissions1
(compared with 2019 baseline)
2020
2021
2022
2023
2024
2025
Net-zero
operational
emissions
(60)%
2
(73)%
(70)%
(67)%
(68.8)%
(68.8)%
(60)%
(70)%
      Target
achieved
Reduction of scope 1 and 2 emissions1
(compared with 2019 baseline)
2020
2021
2022
2023
2024
2025
(41)%
2
(56)%
(56)%
(59)%
(62.7)%
(67.4)%
(62)%
(80)%
      Target
achieved
Reduction of scope 3 emissions 1,3
(compared with 2019 baseline)
2020
2021
2022
2023
2024
2025
(67)%
2
(80)%
(74)%
(70)%
(71.0)%
(69.3)%
(60)%
(67)%
      Target
achieved
% of MPS4 that is with suppliers having science-
based targets5
2023
2024
2025
75% with
science-
based
targets 5
52.1%
59.4%
67.7%
% of MPS 4 that is with suppliers having
net-zero targets 6
2023
2024
2025
75% with
net-zero
targets 6
49.4%
51.9%
62.0%
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1 Zurich Cover-More, Farmers Group, Inc. and its subsidiaries, our joint ventures with Banco Sabadell and Banco Santander, smaller businesses like Real Garant and Orion, as well as our acquisition Zurich Kotak are
excluded since they were not reflected in the CO2e emissions baseline in 2019.
2 The 2020 numbers were restated as a number of data quality improvement opportunities were revealed during the assurance process. For a detailed overview, see: www.zurich.com/-/media/project/zurich/dotcom/
sustainability/docs/Zurich-environmental-performance-data-2021.xlsx.
3 Resulting from air, rental and rail business travel, employee commuting, strategic data centers, printed paper and waste, as well as indirect energy impact.
4 MPS means the spend of approximately USD 2 billion annually managed centrally by Zurich’s Procurement and Supply Chain Management function on goods and services that are required to enable Zurich to maintain
and develop its operations. In 2025, we successfully reduced the MPS reporting time lag thanks to a series of technical improvements. As a result, the reported MPS values now reflect the period from October 2024
through September 2025.
5 We consider a supplier to have science-based targets when their emission reduction targets are approved by a scientifically accredited body or otherwise require a reduction of at least 42 percent in scope 1 and 2
emissions by 2030.
6 We consider a supplier to have net-zero targets when their net-zero target is approved by a scientifically accredited body or otherwise has a public target to neutralize any residual scope 1 and 2 emissions by 2050.
Our people
Our areas of focus
Our progress
Our targets
2021 to 2025
By 2025
Internal hires 1
2021
2022
20232
2024
2025
Annual increase
68%
71.2%
73.4%
72.8%
66.7%
1 Excludes ‘unranked’ employees who are not assigned to any career level (15.3 percent of our workforce). For further detail, see Table 24 Internal hires on page 193.
2 As of 2023, we included Farmers Group, Inc. and Cover-More Group. The internal hiring rate of career level A excludes external hires, as these positions are, by nature, mainly filled by external career starters, meaning the
internal hiring rate of career level A is always 100 percent. The total percentage for 2024 (independent of career level) is also calculated without taking career level A external hires into account.
1 1Given its negligible size, the trade credit portfolio has been excluded.
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6.2 Material topics and subtopics reference table
Table 30
Material topics and subtopics reference table
Topic
Subtopic
Page
Section
Climate change (E1)
Climate change mitigation
Chapter 3. Our planet
Climate change adaptation
Chapter 3. Our planet
Own workforce (S1)
Equal treatment and opportunities for all
Section 5.1.2 Inclusion and belonging
Working conditions
Section 5.1.3 Wellbeing
Training and skills development
Section 5.1.1 Careers and work
Consumers and
end-users (S4)
Information-related impacts for consumers
and/or end-users
and
Sections 4.1 Customer-centric culture , 4.2 Customer-
centric solutions and 4.3 Customer-centric interactions
Access to (quality) information
Section 4.3 Customer-centric interactions
Business conduct (G1)
Corporate culture
Section 5.2 Prevention of bribery & corruption
Protection of whistleblowers
Section 5.2.3 Protected advice
6.3 Methodologies
Insurance-Associated Emissions methodology
To provide transparency on our commercial insurance portfolio carbon footprint, we are leveraging the accounting method for IAE, published by
the Partnership for Carbon Accounting Financials (PCAF) in November 2022 (Part C – Insurance Associated emissions 1st edition (2022)). We
also report portfolio IAE intensity, which aligns with the Weighted Average Carbon Intensity (WACI) metric proposed by the CRO Forum.
In scope for reporting is our portfolio of large corporate customers, defined as customers with revenues greater than USD 1 billion. Lines of
Business not covered by the PCAF standard version of November 2022 are excluded from the calculation. Excluded per PCAF attribution factor
for commercial lines are agricultural government schemes, structured trade credit 1, Construction All Risk / Erection All Risk engineering lines,
surety, and insurance contracts purchased by public entities.
With this reporting scope, we cover our large commercial customers, representing USD 7.4bn of gross written premium and equating to 25
percent of our total commercial insurance gross written premium in the baseline year of 2022. Based on portfolio evolution in 2024, the in-scope
gross written premium changed to USD 8bn, which represents 27 percent of our total commercial insurance gross written premium.
To arrive at our target value, we have modeled the expected carbon intensity of our portfolio, taking into account various business growth
scenarios and existing customer decarbonization targets and, in the absence of explicit targets, the nationally determined emission reduction
pathways of our customers’ countries of residence, where available.
To provide a measure for the quality of emission data used for our IAE reporting, we provide a weighted average quality score aligned with PCAF
methodology. Our score of 2.8 for the 2022 baseline as well as for 2023 and 2.7 for 2024 (1 being best, 5 being worst) is driven on the one hand
by the inclusion of large non-listed companies in our reporting scope, where the availability of reported emissions is lower and industry emission
factors have been used (predominantly quality score 4). On the other hand we have not assigned quality score 1 to any of our data, as our
currently available data sets do not yet include information if customer emissions have gone through external verification as required by PCAF
for score 1. In practice, many externally reported emission figures will likely have been verified. Capturing this additional data requires further
analysis and would be included in future updates if appropriate data sets become available.
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Figure 24
Insurance-associated emissions methodology
Figure 25_IAE.svg
Figure 25_WACI.svg
Insured’s premium: For the purpose of IAE calculation, premium is defined as gross written premium (the total amount to be paid by the
insured to the re/insurer for the policy written in the period). For multi-year contracts, an annualized premium value is used. Gross premium is
also used for fronting policies.
Insured’s revenue: Total amount of income generated by the insured customer through the sale of goods or services.
Insured’s emissions: Total scope 1 and 2 emissions1 of the customer either based on company-specific reported emissions or sector-
specific estimations.
Portfolio premium: Sum of all insurance premiums within the scope of the calculation.
We aim to align the reporting years of premiums with customer emission and revenue data. However, due to a systematic time lag affecting
both emission and revenue data for some customers, we rely on the most recent available data to calculate the IAE for the full in-scope
portfolio. As a result, emission and revenue data may not align with the financial reporting period by one or more years.
1 We do not deem the quality and availability of customer scope 3 emissions to be sufficient to allow for stable reporting and therefore do not include them in our calculation.
We are using S&P Global to source the emission data required. For customers where publicly reported emissions data is not available, estimates
have been taken based on average industry carbon intensities, also provided by S&P Global, multiplied by the customer’s revenues. Customer
revenues are also provided by S&P Global and supplemented by internal data where no match with S&P data could be found.
Interpretation of the IAE figures and progress over time needs to be mindful of the limitations in data quality and availability. Company-reported
emissions are only available for around 56 percent by premium of our in-scope portfolio for 2024, with the remainder relying on emission
estimates. While we consider average industry intensities scaled by customer revenue a reasonable proxy for customer emissions, over time we
aim to continually replace estimations with actual emissions as more customers start their own reporting. To continue to improve the share of
reported emissions in our calculations, we have further developed and strengthened the emission data quality assurance process for customers
with material contributions to our IAE results. This helps us improve the data we receive from external providers. Despite these efforts, the
continued reliance on estimated data and the systematic time-lag of reported emission data might however lead to year-over-year volatility in our
reporting, as actual reported emissions differ from previously applied estimations and might not be aligned to our financial reporting year.
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Financed emissions methodology
Figure 25
Emission reduction target-setting methodology and scope: Listed equity and corporate bonds
Absolute emissions 1
Relative emissions (intensity)
Key
Figure 26_Absolute emissions.svg
Figure 26_Relative emissions.svg
I: Current value of investment on issuer i
EV: Enterprise value of issuer i
C: Carbon emissions* of issuer i
* Carbon emissions = scope 1 and scope 2 emissions
Our 2030 interim climate targets cover the following asset classes:
Listed equity, listed corporate debt and direct real estate.
We chose to calculate corporate-financed emissions and the resulting
relative emissions intensity using the NZAOA Target setting protocol’s
preferred approach, which is based on enterprise value, not revenue.
While a revenue-based carbon intensity measure is a good way to
compare companies based on their size and underlying technology, in
line with the NZAOA methodology, we believe the enterprise value
approach is a better way to convert a corporation’s operational
emissions (scope 1 and 2) into the ‘financed emissions’. This can be
attributed to a company’s underlying equity and/or debt investors, who
are ready to take additional responsibility for the emissions. To
calculate corporate financed emissions, we use the following
methodology:
– Scope 1 and 2 emissions in line with the GHG protocol, which are
provided by S&P Trucost.
– Enterprise value is defined as the sum of market capitalization of
common stock at fiscal year end, the market capitalization of
preferred equity at fiscal year end, and the book values of debt and
minorities’ interests minus the cash and cash equivalents held by
the enterprise. When enterprise value is not available (for example
for financial companies), it is substituted with market capitalization.
Enterprise value data is provided by S&P Trucost.
Market value (current value of investment) is defined as the market
value of listed equity and listed corporate debt at fiscal year end.
While all financial data (enterprise value and market value) is
calculated as of December 31 of the reporting year, we use the
latest available corporate emission data available as of January
each year, when portfolio level financed emissions are calculated
on an annual basis. This means that emissions data is
systematically lagging. For example, financed emissions for 2025
will be largely based on full-year 2024 emissions data, as full-year
2025 emissions data will only be made available by data provider
late in 2026 or even 2027.
1 In line with PCAF Global GHG Standard, see: carbonaccountingfinancials.com/files/downloads/PCAF-Global-GHG-Standard.pdf .
Figure 26
Emission reduction target-setting methodology and scope: Sovereign bonds
We follow the NZAOA-provided approach to measure the financed emissions of our sovereign bond portfolio: Financed emissions cover
production (scope 1) emissions (excluding land use, land-use change and forestry (LULUCF)) of sovereign bonds of all maturities issued in
domestic or foreign currencies.
Absolute approach:
For production emissions:
Figure 27_Absolute approach.svg
Where exposure to sovereign bonds is in nominal value and PPP stands for purchasing power parity.
Relative emissions (intensity)
For production emissions:
Figure 27_Relative emissions.svg
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Figure 27
Emission reduction target-setting methodology and scope: Real Estate
Greenhouse gas emissions are linked to the energy use of each property during the reporting year. To calculate relative GHG emissions, we
first aggregate the absolute emissions for each asset. Next, we determine the relative emissions by dividing the total emissions by the area
covered, resulting in emissions per square meter. The equation below illustrates how absolute emissions are aggregated:
Absolute approach:
Figure 28_Absolute approach.svg
Where scope 1i represents the scope 1 GHG emissions attributable to property i, and Scope 2 i represents the scope 2 GHG emissions
attributable to property i.
Intensity approach:
The equation below shows how the relative emissions KPI is calculated:
Figure 28_Intensity approach.svg
Where covered gross floor area (m2)i represents the total area of property i that is included in the reporting scope.
Scope 1 emissions are direct GHG emissions from sources owned or controlled by the entity and consumed by the landlord, such as on-site
fuel combustion.
Scope 2 emissions are indirect GHG emissions from the consumption of purchased electricity, steam, heating, or cooling, consumed by the
landlord.
For green building certificates, coverage is determined based on the asset value for the reporting year. Asset values are retrieved from our data
warehouse following year-end consolidation (typically in early February) and used in the calculation. The share is referenced against the total real
estate exposure, not limited to directly held assets.
Figure 28_Green building certificates.svg
Where certified asset valuei represents the market value of property i, which holds a valid green building certification during the reporting year.
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6.4 Investments – KPI yearly progress
Table 32
Emissions profile
In scope AuM (in USD billions)
2025
2024
2023
2022
2021
2020
2019
(baseline)
% Difference
(against
baseline) for
2025
Zurich Corporate Portfolio
54.8
46.6
49.6
47.7
63.1
64.3
58.5
(6)%
By investment asset class
Listed equity
9.1
6.9
6.7
6.4
10.5
10.6
10.6
(14)%
Corporate bonds
45.7
39.7
43.0
41.2
52.6
53.8
47.9
(5)%
By region
APAC
5.7
5.5
5.3
5.0
6.0
5.1
4.5
28%
EMEA
36.3
30.0
32.0
29.5
40.7
42.5
38.2
(5)%
Americas
12.7
11.1
12.4
13.2
16.3
16.7
15.9
(20)%
By sector
Utilities
4.0
3.2
4.0
4.0
4.8
4.7
4.4
(9)%
Government-owned company
1.4
1.5
1.9
1.7
2.2
2.6
2.7
(46)%
Energy
1.7
1.5
1.8
1.9
2.5
2.7
2.1
(23)%
Absolute financed emissions (million metric tons CO2e) 1
2025
2024
2023
2022
2021
2020
2019
(baseline)
% Reduction
(against
baseline) for
2025
Zurich Corporate Portfolio
3.1
2.9
3.8
5.7
6.8
8.3
7.9
(62)%
By investment asset class
Listed equity
0.4
0.4
0.4
0.5
0.7
0.8
1.0
(58)%
Corporate bonds
2.6
2.5
3.4
5.1
6.0
7.5
7.0
(62)%
By region
APAC
0.6
0.7
0.9
1.3
1.8
1.8
1.8
(65)%
EMEA
1.8
1.7
2.2
3.2
3.9
4.8
4.5
(60)%
Americas
0.6
0.6
0.8
1.2
1.1
1.6
1.7
(61)%
By sector
Utilities
1.0
0.9
1.4
2.2
2.9
2.7
2.7
(65)%
Government-owned company
0.2
0.3
0.5
0.9
0.8
1.3
1.4
(85)%
Energy
0.4
0.5
0.5
0.7
0.8
1.0
0.7
(33)%
1 Financial emissions cover scope 1 and 2 of underlying companies (listed equity and listed corporate bonds) attributed with enterprise value methodology and matched, based on most recently available emission data.
Relative emission intensity (metric tons
CO2e/USD millions market value)
2025
2024
2023
2022
2021
2020
2019
(baseline)
% Reduction
(against
baseline) for
2025
Target 2030
Zurich Corporate Portfolio
56
62
77
119
108
128
136
(59)%
(55)%
By investment asset class
Listed equity
44
52
57
84
71
74
90
(51)%
Corporate bonds
58
64
80
125
115
139
146
(60)%
By region
APAC
109
120
164
261
292
355
400
(73)%
EMEA
49
56
68
108
95
113
118
(58)%
Americas
51
52
63
89
70
98
105
(52)%
By sector
Utilities
240
288
358
547
600
565
616
(61)%
Government-owned company
143
200
262
518
375
498
529
(73)%
Energy
266
311
290
383
310
384
305
(13)%
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In scope AuM (in USD billions)
2025
2024
2023
2022
2021
2020
2019
(baseline)
% Difference
(against
baseline) for
2025
Direct real estate portfolio 1
10.2
9.6
10.0
10.3
11.1
12.5
11.7
(13)%
Geographical breakdown
APAC
0.1
0.1
0.1
0.1
NA
NA
NA
NA
EMEA
8.7
8.2
8.1
8.3
9.4
10.8
10.0
(13%)
Americas
1.4
1.4
1.8
1.8
1.7
1.7
1.7
(17%)
1 The direct real estate emissions includes investment portfolio buildings only, as own-use buildings are part of our operational emissions target.
Absolute emissions (metric tons CO2e)1,2
2025
(preliminary)³
2024
2023
2022
2021
2020
2019
(baseline)
% Reduction
(against
baseline) for
2024
Direct real estate portfolio
5,740 4
27,743 4
34,491 4
37,110 4
39,362 4
50,669 4
53,181 4
(48)%
Geographical breakdown
APAC
517
524
589
555
NA
NA
NA
NA
EMEA
645
21,611
24,761
27,183
27,897
37,244
41,153
(47)%
Americas
4,577
5,608
9,141
9,372
11,465
13,425
12,028
(53)%
Estimation supplement 5
26,936
4,992
Total (metered data and estimation
supplement)
32,675
32,735
1 The CO2e emissions are calculated according to the location-based method. For more details, refer to appendix 6.3 Methodologies on pages 207 to 211.
2 The emission factors are retrieved from the Carbon Risk Real Estate Monitor (CRREM).
3 Coverage for metered data for 2025 is preliminary and currently low due to the timing gap in receiving energy invoices across our global portfolio.
4 Figures represent metered data only.
5 Figures for estimation of missing energy invoices.
Emission intensity (kg CO2e/sqm)1
2025
(preliminary)²
2024
2023
2022
2021
2020
2019
(baseline)
% Reduction
(against
baseline) for
2024
Target 2030
Direct real estate portfolio
3.0 3
13.73
15.23
16.23
17.23
20.43
21.63
(36)%
(45)%
Geographical breakdown
APAC
52.2
52.9
59.5
56.0
NA
NA
NA
EMEA
0.5
15.3
17.1
17.9
18.2
21.3
22.9
Americas
7.8
9.5
11.3
12.4
15.3
18.1
18.0
Total (metered data and estimation
supplement)4
17.3
16.2
1 The relative emissions intensity is calculated based on gross floor area (GFA) of the buildings. For more details, refer to appendix 6.3 Methodologies pages 207 to 211.
2 Coverage for metered data for 2025 is preliminary due to the timing gap in receiving energy invoices across our global portfolio.
3 Figures represent metered data only.
4 Figures including estimation for missing energy invoices.
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Table 33
Climate solutions
2019
(baseline)
2020
2021
2022
2023
2024
2025
Climate solutions investments (in USD millions)
7,408
8,054
8,203
8,192
9,272
10,442
12,202
    of which environmental impact investments
3,662
4,424
5,115
4,640
5,792
5,936
7,195
    of which green certified buildings
3,747
3,621
3,088
3,552
3,480
4,506
5,007
Million metric tons CO2e avoided through climate-related
impact investments
2.8
2.9
4.6
3.2
4.5
3.9
3.4
Table 34
Percentage of green certified buildings in the total real estate portfolio1
2019
2020
2021
2022
2023
2024
2025
Zurich Global Real Estate Portfolio
25%
22%
19%
22%
23%
35%
36%
APAC
0%
0%
0%
0%
0%
17%
15%
EMEA
28%
23%
20%
23%
21%
34%
35%
Americas
17%
18%
19%
17%
34%
48%
46%
1 Market-value weighted and based on balance sheet investments, including buildings used by Zurich.
Table 35
Investment portfolio managed by responsible investors
2019
2020
2021
2022
2023
2024
2025
Assets managed by responsible investors1
98.2%
99.6%
99.6%
99.6%
99.8%
99.8%
99.8%
Total amount of impact investments (in USD millions)
4,555
5,770
7,037
6,328
7,882
8,460
10,969
% of Investment portfolio
2.2%
2.5%
3.3%
3.8%
4.6%
5.3%
6.2%
Investment portfolio (in USD millions)2
204,803
226,389
211,334
168,478
171,200
160,645
177,635
1 A United Nations supported PRI signatory or asset manager that fulfills our minimum requirements for ESG int egration. See our Responsible Investment white paper:
www.zurich.com/-/media/project/zurich/dotcom/sustainability/docs/responsible-investment-at-zurich.pdf.
2 Investment portfolio is calculated on a market basis, and is different from the total Group investments reported in the consolidated financial statements, which is calculated on an accounting basis and does not include
cash and cash equivalents.
Table 36
Impact investing portfolio
2019
2020
2021
2022
2023
2024
2025
Total amount of impact investments (in USD millions)
4,555
5,770
7,037
6,328
7,882
8,460
10,969
Environmental share
80%
77%
73%
73%
73%
70%
66%
Social share
20%
23%
27%
27%
27%
30%
34%
Asset class (in USD millions)
Green, social & sustainability bonds
3,645
4,677
5,846
5,247
6,857
7,502
9,834
Impact private equity
163
189
211
213
216
210
284
impact infrastructure private debt
747
904
980
867
808
748
851
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6.5 Career level distribution of our workforce
Impact_Area_Z_S.svg
Table 37
Career level distribution of our workforce 1
Career level (%)
Total # 2025
Total # 2024
A
B
C
D
E
Senior management
Unranked 2
Dimension
Region
APAC
31.8
40.6
6.4
2.3
0.1
2.3
18.9
10,040
9,625
EMEA
25.3
43.5
7.2
2.6
0.1
2.7
21.3
27,095
25,822
LATAM
37.2
37.6
5
1.6
0.1
1.6
18.6
8,726
8,537
North America
14.3
67.3
11.8
2.4
0.2
2.6
4
17,946
18,235
Corporate Center
5.3
41.2
27.3
22.8
2.9
25.7
0.4
1,630
1,623
Gender
Female
30.0
48.4
6.5
1.9
0.1
2.0
13.1
33,382
32,492
Male
18.7
49.7
10.9
3.8
0.3
4.1
16.6
31,478
30,872
Undisclosed gender 3
6.4
19.2
4.2
2.9
0.0
2.9
67.2
577
478
Age group4
Age <30
52.2
31.9
0.4
0
0
0
15.5
9,558
9,364
Age 30-50
20.3
53.1
9.7
2.7
0.1
2.7
14.2
38,617
37,395
Age >50
18.1
48.4
10.7
4.9
0.5
5.4
17.4
17,212
17,083
Employment type
Full-time
23.5
49.9
8.8
2.9
0.2
3.1
14.7
60,547
59,133
Part-time
35.4
34.8
5.6
1.7
0.1
1.8
22.4
4,890
4,709
Nationality
National
29.0
41.6
6.7
2.5
0.1
2.6
20.1
42,080
39,301
Non-national
21.2
43.4
12.5
7.5
1
8.5
14.3
5,229
4,633
Undisclosed nationality 5
14.4
66.9
11.7
2.4
0.2
2.6
4.4
18,128
19,908
Total (# 2025)
15,940
31,896
5,611
1,868
118
1,986
10,004
65,437
N/A
Total (# 2024)
15,850
30,635
5,373
1,777
109
1,886
10,098
N/A
63,842
1 The percentage calculation methodology has been revised for 2025 in order to improve readability, with percentages now calculated on a row basis. Prior‑year values are therefore not directly comparable.
2 ‘Unranked’ refers to employees who are not assigned to any career level (15.3 percent of our workforce), comprising employees in Germany, including getolo (not ranked due to locally applicable restrictions preventing
the use of this data, 8 percent of our workforce), Zurich Kotak (due to ongoing onboarding onto our platform, 2.8 percent of our workforce), Orion (0.3 percent of our workforce), BOXX Insurance (0.1 percent of our
workforce), and sales force teams (due to their higher volatility, 2.4 percent of our workforce). The total includes all employees, including 'unranked'.
3 ‘Undisclosed gender’ refers to employees with no declared gender.
4 Demographic data is not available for BOXX Insurance, due to its recent acquisition (0.1 percent of our workforce).
5 ‘Undisclosed nationality’ refers to employees for whom we do not hold nationality/citizenship information, mostly from North America.
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6.6 Swiss legal requirements (CO Art. 964b)
Table 38
Swiss Code of Obligations reference table
The sections listed in the table below are the main source of information on a given matter. There may be additional information in other parts of
the sustainability report.
Legal requirements
Section
Page
General information required to understand our business
Our performance
Our global business
Our business mix
Our business model
Our strategy
6
12
13 to 14
15 to 18
7 to 11
Environmental matters (including CO2 goals)
Sustainability performance highlights 2025
1.1 Our sustainability journey
3. Our planet
4.2.1 Revenues from sustainable solutions
6.1 Our yearly progress on our targets and ambitions
6.4 Investments – KPI yearly progress
Social matters
Sustainability performance highlights 2025
1.1 Our sustainability journey
1.2 Stakeholder overview
4. Our customers
5.4 Sustainable sourcing
5.5 Responsible tax
Employee-related matters
Sustainability performance highlights 2025
1.1 Our sustainability journey
1.2 Stakeholder overview
5. People , in particular:
5.1 Our people
6.1 Our yearly progress on our targets and ambitions
132 to 133
134 to 137
190 to 204
190 to 199
Human rights matters
1.1 Our sustainability journey
5.3 Human rights
5.4 Sustainable sourcing
132 to 133
200 to 202
202 to 203
Corruption matters
1.1 Our sustainability journey
5.2 Prevention of bribery & corruption
132 to 133
199 to 200
References to national, European or international regulations
1. Introduction and strategy
130 to 131
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6.7 TCFD reference table
Table 31
TCFD reference table
The sections listed in the table below are the main source of information on a given thematic area. There may be additional information in other
parts of the sustainability report.
Thematic area
Recommended disclosure
Page
Section
Governance
a. Describe the board’s oversight of
climate-related risks and opportunities.
139 to 140
2.1 Governance around climate-related risks and opportunities
2.2 Impact of climate-related performance on remuneration
b. Describe management’s role in
assessing and managing climate-related
risks and opportunities.
139 to 140
2.1 Governance around climate-related risks and opportunities
2.2 Impact of climate-related performance on remuneration
Strategy
a. Describe the climate-related risks and
opportunities the organization has
identified over the short, medium, and long
term.
143 to 144
3.1.1 Our progress on our climate transition plan
3.2 Our view on climate risk
b. Describe the impact of climate-related
risks and opportunities on the
organization’s businesses, strategy, and
financial planning.
143 to 147
3.2 Our view on climate risk
c. Describe the resilience of the
organization’s strategy, taking into
consideration different climate-related
scenarios, including a 2°C or lower
scenario.
147 to 161
3.2.3 Our medium- and long-term approach to climate risk: scenario-based
climate risk analysis
Risk
Management
a. Describe the organization’s processes
for identifying and assessing climate-
related risks.
143 to 161
3.2 Our view on climate risk
b. Describe the organization’s processes
for managing climate-related risks.
143 to 161
3.2 Our view on climate risk
c. Describe how processes for identifying,
assessing, and managing climate-related
risks are integrated into the organization’s
overall risk management.
143 to 144
3.2.1 Integration of climate risk within the overall risk management
framework
Metrics and
Targets
a. Disclose the metrics used by the
organization to assess climate-related risks
and opportunities in line with its strategy
and risk management process.
162 to 175
3.3 Our targets and metrics
b. Disclose Scope 1, Scope 2 and, if
appropriate, Scope 3 greenhouse gas
(GHG) emissions and the related risks.
162 to 175
205 to 206
3.3 Our targets and metrics
6.1 Our yearly progress on our targets and ambitions
c. Describe the targets used by the
organization to manage climate-related
risks and opportunities and performance
against targets.
162 to 175
205 to 206
3.3 Our targets and metrics
6.1 Our yearly progress on our targets and ambitions
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6.8 Assurance scope visualization
Table 39
Assurance scope
The below reference table gives an overview of the metrics which have been externally assured for the year ended December 31, 2025, unless
otherwise stated. The assurance degree (reasonable, limited) and the framework or standard used are detailed for each metric.
Where
Assured metric
Assurance degree
Annual report
Framework/Standard
Table / figures /
KPI
Title
Chapter 3: Our planet
Figure 8
Annual expected loss for top five peril
regions
Limited
Zurich Insurance Group’s
methodology1
Figure 10
Probable maximum loss by top three peril
regions
Limited
SASB Standards
Table 6
Insurance-associated emissions from
large corporate customers for 2023 and
2024
Limited
PCAF
Table 7
Engagements with our customers
Limited
Zurich Insurance Group’s
methodology1
Table 9
Climate solutions
Limited
Zurich Insurance Group’s
methodology1
Table 10
% green certified buildings in total real
estate
Limited
Zurich Insurance Group’s
methodology1
Table 11
Engagements with our investees
Limited
Zurich Insurance Group’s
methodology1
Table 12
Absolute emissions of the corporate
portfolio
Limited
Zurich Insurance Group’s
methodology1
Table 13
Emission intensity of the corporate
portfolio
Limited
Zurich Insurance Group’s
methodology1
Table 14
Absolute emissions and emission
intensity of the sovereign bond portfolio
Limited
Zurich Insurance Group’s
methodology1
Table 15
Absolute emissions of the direct real
estate portfolio
Limited
Zurich Insurance Group’s
methodology1
Table 16
Emission intensity of the direct real estate
portfolio
Limited
Zurich Insurance Group’s
methodology1
Table 17
Investment portfolio managed by
responsible investors
Limited
Zurich Insurance Group’s
methodology1
Table 18
Impact investing portfolio
Limited
Zurich Insurance Group’s
methodology1
Figure 18
Impact metrics
Limited
Zurich Insurance Group’s
methodology1
KPI
Proxy voting
Limited
Zurich Insurance Group’s
methodology1
KPI
Assets under management for Zurich
Investment Solutions
Limited
Zurich Insurance Group’s
methodology1
Table 20
Absolute carbon emissions coming from
our own operations
Reasonable
GRI Standards
Table 21
Absolute carbon emissions for entities not
included in the baseline
Limited
Zurich Insurance Group’s
methodology1
KPI
% of MPS with suppliers that have
science-based emissions reduction
targets
Limited
Zurich Insurance Group’s
methodology1
KPI
% of MPS with suppliers that have net-
zero targets
Limited
Zurich Insurance Group’s
methodology1
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Where
Assured metric
Assurance degree
Annual report
Framework/Standard
Table / figures /
KPI
Title
Chapter 4: Our customers
Figure 20
Revenues from sustainable solutions
split by region and sustainable category
Limited
Zurich Insurance Group’s
methodology1
Figure 21
Revenues from sustainable solutions by
product category
Limited
Zurich Insurance Group’s
methodology1
KPI
Revenues from energy efficiency and
low-carbon technologies
Limited
SASB Standards
KPI
Retail – customer retention rate
Limited
SASB Standards
KPI
Commercial Insurance – Premium
retention rate
Limited
Zurich Insurance Group’s
methodology1
KPI
Corporate Life and Pensions –
customer retention rate
Limited
SASB Standards
KPI
Employees completing data protection
and privacy training
Limited
Zurich Insurance Group’s
methodology1
KPI
Employees completing information
security awareness training
Limited
Zurich Insurance Group’s
methodology1
Chapter 5: People
KPI
Total Group headcount
Limited
Zurich Insurance Group’s
methodology1
Table 23
New hires
Limited
Zurich Insurance Group’s
methodology1
KPI
% of all promotions are women
Limited
Bloomberg GEI methodology
Table 24
Internal hires
Limited
Zurich Insurance Group’s
methodology1
Table 25
Average learning hours
Limited
Zurich Insurance Group’s
methodology1
KPI
Total number of hours training
registered on MyDevelopment
Limited
Zurich Insurance Group’s
methodology1
KPI
Average training expenditure per full-
time employee
Limited
Zurich Insurance Group’s
methodology1
KPI
Total expenditure on training
Limited
Zurich Insurance Group’s
methodology1
KPI
% of individuals voluntarily or
involuntarily departing the organization
are women
Limited
Bloomberg GEI methodology
Table 26
Turnover
Limited
Zurich Insurance Group’s
methodology1
KPI
% of our people managers are women
Limited
Bloomberg GEI methodology
KPI
% of our individual contributors are
women
Limited
Bloomberg GEI methodology
KPI
% of our employees working in IT or
engineering roles are women
Limited
Bloomberg GEI methodology
KPI
Employees completing anti-corruption
training overall and by region
Limited
Zurich Insurance Group’s
methodology1
KPI
Completion rate of the supplier due
diligence training (%)
Limited
Zurich Insurance Group’s
methodology1
Table 28
Charitable cash contributions
Limited
Zurich Insurance Group’s
methodology1
Appendix
Table 37
Career level distribution of our workforce
Limited
Zurich Insurance Group’s
methodology1
1 Regarding performance indicators in line with Zurich Insurance Group's methodology, a description of the methodology is included in the relevant sections of the sustainability report.
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